Hyatt Regency Danang Resort and Spa

5.0 star property
Luxury hotel with 3 restaurants and 5 outdoor pools

Choose dates to view prices

Photo gallery for Hyatt Regency Danang Resort and Spa

Exterior
2 bedrooms, minibar, in-room safe, individually decorated
3 restaurants, breakfast, lunch, dinner served; Italian cuisine
Garden view
3 restaurants, breakfast, lunch, dinner served; Italian cuisine
The Hyatt Regency Danang Resort and Spa blends luxury with family-friendly fun. Guests enjoy a private beach with cabanas, revitalizing treatments at Vie Spa, and rounds at the 18-hole golf course. The property features an art gallery, free WiFi, and five pools for relaxation.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Room options

Available filters for rooms
Showing 36 of 36 rooms

Three Bedroom Ocean View Residence

  • Sleeps 7

3 Bedroom Beach Front Pool Villa

  • Sleeps 6

Club Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

7.8 out of 10
Good
(6 reviews)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

1 Bedroom Residence

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 731 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

2 Bedroom Residence

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 1076 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

Twin Room, Ocean View

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Club Twin Room, Ocean View

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Villa, 3 Bedrooms, Private Pool, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Yard
Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Private pool
Air conditioning
  • 3304 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 2 King Beds and 1 Large Twin Bed

Villa, 3 Bedrooms, Private Pool, Oceanfront

Highlights

Yard
Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Private pool
Air conditioning
  • 1776 sq ft
  • 3 bedrooms
  • Sea view
  • Sleeps 7
  • 2 King Beds and 1 Large Twin Bed

Regency Suite

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 861 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

3 Bedroom Residence

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 1776 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 3 King Beds

2 Twin Beds

7.6 out of 10
Good
(7 reviews)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds

3 Bedroom Residence, Ocean View

8.0 out of 10
Very good
(4 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 1776 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 2 King Beds and 2 Twin Beds

Regency Executive Suite

  • Sleeps 3

1 King Bed

  • Sleeps 2

2 Twin Beds

  • Sleeps 2

1 King Bed Ocean View

  • Sleeps 2

2 Twin Beds Ocean View

  • Sleeps 2

Executive Suite (Regency)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 1335 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

1 Bedroom Residence, Ocean View

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 764 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

2 Bedroom Residence, Ocean View

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 1130 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 2 King Beds

Regency Suite, Ocean View

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Twin Beds (With Garden)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
  • Sleeps 3
  • 2 Twin Beds

1 King Bed Ocean View With Club Access

  • Sleeps 2

2 Twin Beds Ocean View With Club Access

  • Sleeps 2

Regency Ocean View Suite

  • Sleeps 2

Regency Suite

  • Sleeps 3

Two Bedroom Residence

  • Sleeps 4

3 Bedroom Ocean View Pool Villa

  • Sleeps 6

Three Bedroom Residence

  • Sleeps 6

1 Bedroom Ocean View Residence

  • Sleeps 3

2 Bedroom Ocean View Residence

  • Sleeps 5

2 Twin Beds With Garden

  • Sleeps 2

1 Bedroom Residence

  • Sleeps 2
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About the neighborhood

Map
05 Truong Sa Street, Hoa Hai Ward, Da Nang, 550000

What's nearby

  • My Khe Beach - 8 min walk - 0.5 miles
  • Marble Mountains - 12 min walk - 0.7 miles
  • Non Nuoc Beach - 3 min drive - 1.4 miles
  • Han River - 4 min drive - 2.6 miles
  • Dragon Bridge - 8 min drive - 4.9 miles

Getting around

  • Ga Le Trach Station - 23 min drive
  • Da Nang Intl. Airport (DAD) - 21 min drive

Restaurants

  • ‪Bep Phu - ‬10 min walk
  • ‪Regency Club - ‬1 min walk
  • ‪Goji Kitchen + Bar - ‬15 min walk
  • ‪Man Ho Restaurant - ‬3 min drive
  • ‪Melia Private Beach - ‬2 min drive

About this property

Hyatt Regency Danang Resort and Spa

Luxury family-friendly hotel near My Khe Beach
Located close to Marble Mountains and Non Nuoc Beach, Hyatt Regency Danang Resort and Spa provides an adjacent golf course, a grocery/convenience store, and a terrace. This hotel is a great place to bask in the sun with a private beach, beachfront dining, and beach cabanas. Indulge in a body wrap, a massage, and a body scrub at Vie Spa, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Italian cuisine. Yoga classes and fitness classes are offered at the health club; other things to do include rock climbing and ecotours. In addition to an art gallery on site and shopping on site, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 5 outdoor pools and a children's pool, along with a waterslide and sun loungers
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and free bicycle rentals
  • Babysitting (surcharge), a ballroom, and multilingual staff
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 375 individually decorated rooms include comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like air conditioning and separate sitting areas.
More amenities include:
  • Highchairs and childcare services
  • Rainfall showers, designer toiletries, and deep soaking tubs
  • LCD TVs with premium channels
  • Balconies or patios, wardrobes/closets, and separate sitting areas

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: VND 635,250 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Baguette
  • Osteria al Mare
  • Pool House
  • Terrasse
  • Vive Oceane - Beach Club

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pools
  • Art gallery
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Health club
  • Playground
  • Rock climbing
  • Sauna
  • Shopping
  • Steam room
  • Stereo
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Beach toys
  • Children's club (surcharge)
  • Children's games
  • Children's pool
  • Grocery/convenience store
  • High chair
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Pool toys
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Magnifying mirror
  • Pool access ramp on site
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Paper towels
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 635250 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
The seasonal pool will be open from January to December
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Danang Hyatt
Danang Hyatt Regency
Danang Regency Hyatt
Hyatt Danang
Hyatt Regency Danang
Hyatt Regency Danang Da Nang
Hyatt Regency Danang Resort
Hyatt Regency Danang Resort Da Nang
Hyatt Regency Resort Danang
Regency Hyatt Danang
Hyatt Regency Danang Hotel Da Nang
Hyatt Regency Danang Resort And Spa
Hyatt Regency Danang Resort Spa

Frequently asked questions

Does Hyatt Regency Danang Resort and Spa have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Hyatt Regency Danang Resort and Spa?

As of Oct 31, 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency Danang Resort and Spa on Nov 16, 2025 start from $131.35, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Regency Danang Resort and Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hyatt Regency Danang Resort and Spa?

Self parking is free at this property.

What time is check-in at Hyatt Regency Danang Resort and Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hyatt Regency Danang Resort and Spa?

Check-out is at 11:00 AM.

Where is Hyatt Regency Danang Resort and Spa located?

Located in Ngũ Hành Sơn, this beachfront hotel is next to a golf course and within 1 mi (2 km) of My Khe Beach, Non Nuoc Beach, and Marble Mountains. Han River and Dragon Bridge are also within 6 mi (10 km).

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Reviews

Hyatt Regency Danang Resort and Spa Reviews

9.2

Wonderful

9.2

Cleanliness

8.0

Location

9.2

Staff & service

9.0

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 727 out of 1001 reviews
Rating 8 - Good. 175 out of 1001 reviews
Rating 6 - Okay. 58 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 15 out of 1001 reviews

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This place was absolutely fantastic. We can’t think of anything wrong with it. Our room was upgraded and the view the pool the food everything was absolutely fantastic. We would definitely recommend and come back. We felt like Kings and Queens visiting. They treated us so nice.
Stayed 2 nights in Jul 2025

10/10 Excellent

LIMEM

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 8 nights in Jul 2025

10/10 Excellent

Du

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 1 night in Jul 2025

10/10 Excellent

OTAKE

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 4 nights in Aug 2025

8/10 Good

Hayoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff's attentive service was excellent. They upgraded my room, but the bed wasn't big enough for a comfortable night's sleep. They did provide a sofa bed, but the living room was too bright, making sleeping uncomfortable. Nevertheless, the content and service were excellent for a relaxing vacation with my children. I would definitely visit again.
Stayed 4 nights in Jul 2025

8/10 Good

YUKIKO

Liked: Cleanliness, staff & service, amenities
The breakfast was very delicious. The staff were also very helpful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just regensy Danang is one of the bestresorts I have visited absolutly amazing
Stayed 6 nights in Feb 2025

10/10 Excellent

OSAMU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is room and breakfast are so fine!
Stayed 4 nights in Dec 2024

8/10 Good

Nhan

Liked: Cleanliness, staff & service, property conditions & facilities
Room was ok and need minor update.
Stayed 3 nights in Jun 2025

8/10 Good

Eduard

Liked: Cleanliness, property conditions & facilities

Good choice

Nice location great service. There were a few uncomfortable issues but a bottom line worth staying in this hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Tho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended for families. The staff go above and beyond and the rooms were amazing. So much to see and do also and you are not far from anything!
Stayed 9 nights in Oct 2024

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sea view
Stayed 4 nights in Nov 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. The breakfast was excellent. 30 minutes from ho ian. We stay at the villa an it was very spacious we used grab for transportation.
Stayed 3 nights in Nov 2024

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bice beach
Stayed 2 nights in Oct 2024

10/10 Excellent

Tracy

Liked: Amenities
Friendly staffs and exceptional services. Breakfast is so good and plenty choices.
Stayed 5 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous 8 night stay

Efficient check in, welcoming and extremely helpful front desk staff, very clean, comfortable and spacious room. Housekeeping staff were friendly, helpful and accommodating as were the beach and pool staff and the restaurant service people. The hotel is situated on an absolutely beautiful stretch of white sand beach. Between the many pool areas and the beach, there was never an issue finding a place to sit. Although the resort is located away from more central touristy areas, Grab was a very easy and inexpensive way to travel to those areas and/ or restaurants when we wanted to do so. There is a great supermarket within walking distance (approximately 1 kilometre).
Stayed 8 nights in Mar 2025

10/10 Excellent

Yukari

great!
Stayed 2 nights in Jul 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of 5 and booked a villa with ocean view. The flat was really big with much space for everyone. The view amazing. The pool is just one step from the beach, so we could enjoy both equally. The food and drinks were also lovely. The staff very friendly and a great service. Highly recommend Hyatt Regency Da Nang Resort and Spa.
Stayed 4 nights in Jul 2024

8/10 Good

WOOJOO

Liked: Cleanliness, amenities
Old and poorly maintained property.
Stayed 2 nights in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch for families with kids. Facilities were amazing. Tons of programs for kids and the activities were well maintained and watched over by staff. The residence rooms are dated with no streaming TVs and pretty much unwatchable. You hear the upstairs neighbors everytime they move a chair. Which is annoying. Easily fixed with some felt on the legs. I may opt for a different room if given the chance but the resort was so beautifully maintained and staff over the top kind. Oh- western prices on everything. Dont expect a deal on food or drinks.
Stayed 3 nights in Mar 2025

6/10 Okay

VenitaTeerun

Disliked: Amenities, property conditions & facilities
Unfortunately, our stay at the property did not meet our expectations. The hotel felt overwhelmingly large and lacked warmth—it had more of a concrete, industrial feel than a welcoming atmosphere. The staff seemed preoccupied, likely due to a large business event taking place, which made the service feel impersonal. Our suite was disappointing, with a surprisingly small bed and dated furnishings. While the sea view was lovely, it didn’t quite make up for the overall experience in the room. Breakfast at the Regency Club was very limited, and we were surprised to learn that using the main breakfast area required an additional charge, even for suite guests. On a more positive note, the kids club was excellent and definitely a highlight for families. However, the on-site farm was underwhelming, with only two animals, which was a letdown for the little ones. Overall, the hotel is very large and lacks a personal touch. The rooms could really benefit from an update to improve the guest experience.
Stayed 2 nights in Jun 2025

2/10 Terrible

ANH

Disliked: Cleanliness, amenities, property conditions & facilities
Disappointed and Unsafe Experience – Not What We Paid For We booked and fully paid for a 3-bedroom beachfront villa at the Hyatt. However, upon arrival, the front desk informed us that due to a “system error,” our villa was unavailable and they could only offer us a garden view villa instead. After insisting on what we had paid for, the staff asked us to “help them out” by agreeing to stay in the garden villa for 2 nights and then move to another. I had just arrived after a long international flight and was feeling very sick, so I reluctantly agreed. Shockingly, just a few hours after checking in, a metal frame from the second floor came loose and fell directly onto my niece’s chair, narrowly missing her head. We reported this dangerous incident immediately, and the hotel moved us to another garden villa. They assured us that we would be refunded the price difference between the beachfront and garden villas—over $1,000. During our stay, we saw another family staying in the beachfront villa we had originally booked, which was upsetting. Before checking out, I asked again about the refund, and the staff claimed they had already handled it through Expedia (since we had booked through them). I trusted that was true. After waiting the 3 days as instructed, I contacted Expedia and found out Hyatt had never reached out to them at all. Eventually, Expedia processed a partial refund of only $260, far less than the actual difference. This entire experience—from the bait-and-switch
Stayed 3 nights in Jun 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a nice beach location. Friendly and helpful staff and great facilities, especially the spa and gym facilities.
Stayed 2 nights in Oct 2025

6/10 Okay

Aileen

Disliked: Property conditions & facilities
Outdated . Time to renovate.
Stayed 4 nights in Oct 2025

8/10 Good

Kae

Liked: Cleanliness, staff & service, property conditions & facilities
従業員の方達も皆さん親切でした。ホテルの周りに何もないので少しレストランやコンビニがあればもっと便利なのになと感じました。
Stayed 2 nights in Oct 2025