The hotel has an impressive look. During check-in not all of the people working front desk seemed trained enough to handle everything, and that slowed the line down.
At the Bar & Lounge, we had an issue with a drink. The cream in a "white russian" was curdled. After returning the drink, the server then told us a "white russian" would not be possible, so we ordered something else. (I suspect the cream is at fault, but the bartender or server should have not served the drink. I think the problem here is either the bartender and server do not have enough training.)
We also went to Blooms which is the buffet, but also has a menu to order off of. When we went at peak time or late night and ordered off the menu, the service was slow, but the food was excellent. The best time to go seems to be before any meal time rush.
The best spot to eat seems to be Empress of China which had good service and excellent food as well.
We needed to use the Business Center computers. The Concierge desk told us the wrong password, so when we went back again to ask, he got IT to unlock the computer.
We put in the request at checkout (~noon) for a car to take us to the airport at 9PM. By 9PM no one seemed to know what was going on.
Lastly, the hotel checked us and 2 days later I got a message through watsapp requesting my help to charge the room incidentals (dining). It looked like a scam, so I did not send the requested pictures of my credit card; I was able to have them charge it another way.
