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“The hotel aims to be a diverse resort, but the actual management appears chaotic and inefficient. Staff lack proper training in service, hygiene, and English proficiency, and the maintenance of hotel facilities is poor. Overall, the hygiene standards of the rooms and restaurant do not reach five-star levels, and the quality does not match the price. Unfortunately, this is currently the only upscale hotel on the island.”

“位置很棒，安静”

“Continuous construction noise on the 3rd floor without noticfication ”

“Bien situé, des chambres confortables, il est dommage que certains services annoncés ne fonctionnent pas (restauration sauna,masss,,) en outre le petit déjeuner n'est pas à la hauteur du ni eau de l'établissement. Mais cCat Ba...”

“Helpful staff. Good pool. Extremely tasteful breakfast. One slight flaw though. Staff probably needs a bit more training on wine opening with tools.”

“Very nice!!!”

“Balloo was a wonderful host. This property offers a relaxing environment that boasts beautiful scenery with lush vegetation. The service has been second to none! 10/10 recommend this for your next stay! ”

“Room was great. Had a great stay”

“Great location. Staff was amazing. Helped us with transportation and laundry. Check in was easy. Clean and good breakfast. I found the beds very hard but other then that i would recommend.”

“Le personnel était excellent!”

“Large room , clean great view and close to everything”

“Hotel was clean and staff, like most Vietnamese were lovely, very friendly and very helpful. Hard to get any information from hotel due to a little bit of communication breakdown on the day we tried, but there are plenty of tour shops around the area. A lot of construction across the road, but it will be amazing when finished.”

“The staff at the Roza Palace were amazing. Super helpful and went above and beyond to make sure we had a good experience.”

“We loved our stay in Cat Ba! Linda was an amazing host and the staff were so helpful. We had the most delicious hot pot there one evening. Linda helped us with all our planning. It had a quaint garden with puppies running around, and monkeys howling in the distance. A/C worked and our daughter swam in the pool at night. Would recommend if looking for a homestay in the area!”

“Business trip”

“Overall is alright just need to add chairs in the room”

“Perfectly located inside a natural park. Great and friendly staff, great service. ”