"We had a comfortable stay at the Hotel, especially after an initial issue with our room was resolved. The location is excellent within walking distance of Riga Old Town, while the bus station is only around 5 minutes away, so we didn’t need to use public transport much.
A special mention to Henry, who was absolutely wonderful. Our first room was in the new building and was an attic room with several issues, however we raised these with Henry, who listened carefully, spoke to the manager and arranged another room for us.
The replacement room was beautifully decorated, spacious, immaculate and comfortable, with the perfectly working AC. We really appreciated how Henry handled the situation and made sure we were looked after. He is a real asset to the hotel.
Breakfast the next morning was also very good, with lots of choice and plenty of options. One area that could be improved is the separation of vegetarian and non-vegetarian food. For example, potatoes were served in the same dish as bacon/sausage and covered with the same lid, condensation dripping onto the food.
Overall, despite the problems with our first room, we ended up having a very pleasant stay. Thank you to Henry for his excellent hospitality and for turning a disappointing start into a comfortable experience."
