“Host NEVER communicated and we didn't get a keycode! We had to sleep in our truck because there were no hotel rooms available in that town.( and we were locked out of our VRBO) I called her cell and messaged her through VRBO and she didn't respond until two days after our check in date, at 1am! I have never had such a horrible experience on VRBO! I had to sit on hold with the VRBO 800 number for over 45 mins while they attempted to contact the host for me days later”