Hotels with Room Service in Matugama

"Clean, big and up todate rooms, direct access to private beach 50m"

"The was as advertised, however the restaurant and menu certainly were not 5 star. I complained to the manager regarding the lack of wine available with meals and lack of choice. This was escalated to the chairman. After much to and fro it was agreed I would receive a refund of two nights as we left early due to lack of choice and general incompetence. This refund was promised within 15 days on my payment card. Needless to say no refund and no reply to my enquiry. Their email system was also hacked. Not impressed and would not recommend. Very disappointed and not 4 star "

"Very excellent property with both river and ocean view. Located at close proximity to Bentota beach. Excellent customer service with courteous staff members. Special mention to the Chef Mr. Sunny Mehta who made sure we are served authentic cuisines especially for my senior aged parents. Thanks to the team and a very strong recommendation to anyone who is visiting bentota"

"On the whole, value for money. Staff excellent. Cleanliness could improve "

"Interesting Visit - the doctor who is based on site for this Ayurvedic retreat centre gave us a lecture after dinner!!! The staff were very accommodating and friendly and happy and helpful!"

"Everything fantastic ultra clean beautiful furniture great staff lovely food "

"Check in time 2pm up to 3.30pm room not ready after I arrived they said cleaner clean the room. Checked in floor and bathrooms are wet. And lift out of service use the stairs all the time. No responsible for anything. When checked out time the keep asking what time going to check out. Resultant and bars are expensive "

"Lovely experience.. hotel a little dated but it had character."

"The bedsheets and mattress were wet and some moist smell was coming. One half of the bathroom sliding door was broken. The beds are very small for twin beds’ size. There was no proper process/queue for check-in. It was not managed properly and anyone was coming in between and was checking in. The hotel seems to be overcrowded. The beach was not accessible. There were stones and fisherman boats were there which made the water smell oily and bad. The only good thing in hotel was swimming pool and food. I tried calling reception to get my room upgraded or changed but the number call was transferred and disconnected eventually. Not sure how it is rated as 5 star. Overall we had a really bad experience, not at all worth the money we spent. "