There were problems when I arrived, most due to renovation. I arrived late and discovered the worst problem when I was ready to crawl into bed. Nothing could be done until morning I was told. They didn't offer a different room, which I would have taken, but offered a refund. I was travel weary and just wanted to sleep. I spoke with the owner the next morning. She was very nice and the fixable problems were taken care of when I arrived the next evening. It will be a nice facility once the renovations are complete.