“The hotel itself was quite nice and boasted an excellent location, right next to the highlights of the old town. The room was also very spacious and well-equipped. However, the best part of the hotel - the sauna - was not properly communicated to me during check-in, which I only discovered on my last night, much to my disappointment.
I feel that the hotel should provide better information to visitors about the amenities and facilities they offer. Had I known about the sauna earlier, I could have……
“Several encounters with rude staff. Front desk unprofessional and made unacceptable comments.
Perhaps need to revisit basic hospitality foundation and understand their job. Would never stay there again just for the staff.”