“There were used coffee capsules left at the minibar when we checked into our room, which suggested that it had not been properly cleaned or inspected.
When we called the front desk at around 5:00 p.m. to request replacements, the staff member who answered told us she was the only person on duty and therefore could not bring any new capsules to our room. We found this explanation disappointing. For a hotel of this size, it was surprising to hear that no one was available to assist guests during……
“There were used coffee capsules left at the minibar when we checked into our room, which suggested that it had not been properly cleaned or inspected.
When we called the front desk at around 5:00 p.m. to request replacements, the staff member who answered told us she was the only person on duty and therefore could not bring any new capsules to our room. We found this explanation disappointing. For a hotel of this size, it was surprising to hear that no one was available to assist guests during……
Chung Yan