1/5 Terrible
Lisa
Jul 29, 2022
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
HOW DISAPPOINTING.
Certainly not what we paid for or expected from The Clarence. Pictures extremely misleading, so please be aware. We expected high end for €650 for 3 rooms for ONE night.
Instead we got chipped/scratched paint work in my room.
-As an interior designer I could tell that the original wood veneer had been poorly painted over. Showing the original wood underneath, chipped around the door handles,
cabinets, both on the wardrobe and bathroom cabinet. My mothers had a tired thread bear carpet, bathroom had black mould in the corners too. Just overall shabby. All rooms had plastic cheap shower curtains (the ones that stick to you when you’re in there) completely impractical. My brother almost fell on the shower as there wasn’t a shower mat for him to use. The list goes on. Not to mention the noise. We were placed at the back overlooking an outdoor bar, air coolers, The music was loud, I mean LOUD. Non of us slept until this finished at 3.00 am.
I raised my concerns with Pablo Graciano the front desk manager. I was asked to place all my concerns in an email, which I did. With pictures too.
He said he’d have to ask his manager that evening if there would be any refund on our stay. To date we haven’t received a reply to my mail, or refund to my account. We certainly won’t be staying there again.
So, if you’re expecting those high end rooms, with plush headboards, wall panelling, gorgeous taupe carpet with red Art Deco, they exist only on floor one!
Stayed 1 night in Jul 2022