Presidential Penthouse, 2 Bedrooms, Terrace, Tower | Terrace/patio

Reviews of San Firenze Suites & Spa

4 out of 5
San Firenze Suites & Spa
Piazza di San Firenze, 3/A, Florence, FI

Reviews

9.8

Exceptional

Rating 10 - Excellent. 774 out of 884 reviews" "
Rating 8 - Good. 87 out of 884 reviews" "
Rating 6 - Okay. 15 out of 884 reviews" "
Rating 4 - Poor. 5 out of 884 reviews" "
Rating 2 - Terrible. 3 out of 884 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Frances

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Wonderful staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Akeila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Great service!
Stayed 3 nights in Apr 2024
Response from GB - General Manager on May 1, 2024
Dear Akelia,We thank you so much for choosing “San Firenze Suites & Spa”, and for the excellent score you assigned us. We will be glad to welcome you again to our hotel in future!Best regards, General Manager

10/10 Excellent

Rick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. We felt welcomed. The site is located near many major attractions. This is an excellent place to base your visit from.
Stayed 3 nights in Apr 2024
Response from GB - General Manager on May 1, 2024
Dear Rick,we sincerely thank you for your excellent feedback about your experience at our hotel. We are looking forward to welcoming you once more to Florence!Best regards, General Manager

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location in Florence with very helpful staff members and fantastic breakfast. Our room was lovely and had everything we needed.
Stayed 3 nights in Apr 2024
Response from GB - General Manager on May 1, 2024
Dear Carolyn,We sincerely thank you for your extremely positive review. We are so proud that your stay at our hotel was such a lovely one, and your rewarding words about our buffet breakfast & hotel amenities are the best evidence that our efforts in trying to improve our service day by day are actually headed in the right direction! Let us also express our deep gratitude for the special consideration you dedicate to our Team. Do not hesitate to choose our hotel for your next stay in Florence: we will definitely be at your disposal for any request!With warm regards,General Manager

10/10 Excellent

Maryanne, Etobicoke

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic, and the location was perfect could not have Alex for anything better
Stayed 2 nights in Apr 2024
Response from GB - General Manager on May 1, 2024
Dear Maryanne,What a fantastic review! We cannot even quantify the gratitude we would love to express to you! Your lovely words are indeed an incredible reward for our Staff & Management. Thank you especially for mentioning our receptionist Alessandro.Looking forward to welcoming you here once again, we wish you all the best,General Manager

10/10 Excellent

NATHAN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Florence!! Staff was awesome!! We will be back!!
Stayed 2 nights in Apr 2024
Response from GB - General Manager on May 1, 2024
Dear Nathan,We thank you for the amazing score you assigned to our hotel. We are glad that you spent such a nice stay with us. We do hope you will chose “San Firenze Suites & Spa” for your next holiday in Florence!Warm regards, General Manager

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel we stayed at in Italy. The front staff was very knowledgeable about their city. They had suggestions and made reservations for us. Walkable to everywhere!
Stayed 3 nights in Apr 2024
Response from GB - General Manager on May 1, 2024
Dear Deborah,What an excellent review! You cannot even imagine how proud we are that we succeeded in making your stay with us such an unforgettable one! We do thank you for underling the comfort and elegant décor of our rooms, such as the high quality of our cleaning service. We are glad that you had the chance to enjoy the little aperitif we are used to offering every afternoon to all our guests: it was a good occasion for us, too, to talk to you, and know you better. We do hope you will choose our hotel once more so that you will be part of our “family”.Kind regards, General Manager

10/10 Excellent

Jennifer

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
San Firenze was amazing! The staff was extremely helpful and proactive, especially Santiago who gave us amazing recommendations and took the time to explain everything about our stay. The rooms were large, well maintained and extremely comfortable, and the location couldn’t have been more convenient. I can’t recommend this hotel enough, they made our Florence trip spectacular and we will definitely be visiting again!
Stayed 3 nights in Apr 2024
Response from GB - General Manager on May 1, 2024
Dear Jennifer,What a fantastic review! We cannot even quantify the gratitude we would love to express to you! Your lovely words are indeed an incredible reward for our Staff & Management. Thank you especially for mentioning our receptionist Santiago! We constantly work with passion and dedication in order to make our guests’ experience a comfortable and memorable one. In case you plan to visit us once more, be sure that we will be all ready to assist you with any possible request or need: it will be our pleasure.Warm regards, General Manager

10/10 Excellent

Paul, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Quality breakfast.
Stayed 2 nights in Apr 2024
Response from GB - General Manager on May 1, 2024
Dear Paul,We do thank you for your positive feedback. It is a pleasure to know that you had a great time during your stay at our hotel. Do not hesitate to choose us even for your next journey to Florence!Best regards, General Manager

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities
Service was wonderful
Stayed 1 night in Apr 2024
Response from GB - General Manager on Apr 10, 2024
Dear Michele,we sincerely thank you for your excellent feedback about your experience at our hotel. We are looking forward to welcoming you once more to Florence!Best regards, General Manager

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. Perfect location a few minutes from all the major sites. The staff were so friendly and helpful. Felt like you were staying in a small B&B since the same staff were there every day and we developed a nice relationship with them. I would highly recommend it
Stayed 2 nights in Mar 2024
Response from GB - General Manager on Apr 10, 2024
Dear Ryan,We do thank you for your positive feedback. It is a pleasure to know that you had a great time during your stay at our hotel. Do not hesitate to choose us even for your next journey to Florence!Best regards, General Manager

10/10 Excellent

Paige

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most wonderful staff!! Our suite was amazing and everything was just perfect!
Stayed 4 nights in Mar 2024
Response from GB - General Manager on Apr 10, 2024
Dear Paige,We thank you for the amazing score you assigned to our hotel. We are glad that you spent such a nice stay with us. We do hope you will chose “San Firenze Suites & Spa” for your next holiday in Florence!Warm regards, General Manager

10/10 Excellent

Aram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay, right in the center of the city, luxurious hotel with friendly staff, good breakfast and amenities. Will be back again!!
Response from GB - General Manager on Mar 22, 2024
Dear Aram,We thank you for the amazing score you assigned to our hotel. We are glad that you spent such a nice stay with us. We do hope you will chose “San Firenze Suites & Spa” for your next holiday in Florence!Warm regards, General Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel in the heart of Florence. Our recently decorated Junior Suite was excellent. The duplex was very clean, spacious and extremely comfortable. The staff were amazingly helpful and always on hand. Can’t recommend enough. Florence is a beautiful town, and the San Firenze Suites is the perfect place to enjoy it.
Response from GB - General Manager on Mar 22, 2024
Dear Daniel,What a pleasure to read your wonderful review! We are extremely proud that we succeeded in making your stay in Florence an unforgettable experience! The whole Staff are deeply grateful for your compliments: you actually recognize the passion we all work with! We also thank you for appreciating the comfort of our rooms & facilities, as well as the exceptional location of our property. We do wish that you will visit us once more in future.Sincerely, General Manager

10/10 Excellent

elina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff provided great customer service. I made a mistake in booking the wrong date through Expedia & showed up the next day, and the hotel still provided me a room at $100 euros off full price when Expedia wouldn’t do anything. Reception was very helpful in diner suggestions, helping make a reservation, calling us a taxi when needed and anything else needed. The location is very convenient and we were able to walk to everywhere we needed. I would definitely stay here again when return to Florence.
Stayed 1 night in Mar 2024
Response from GB - General Manager on Mar 22, 2024
Dear Elina,We wish to thank you for such an amazing review about your recent experience at San Firenze Suites & SPA. It was a true pleasure to have you as our guest, and your words clearly depict the genuine dedication of our Staff in trying to make our guests' stay in Florence a memorable one! We also thank you for appreciating the exceptional location of our property. We do wish that you will visit us once more in future.Sincerely, General Manager

10/10 Excellent

RICHARD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property with a warm and attentive staff
Stayed 2 nights in Mar 2024
Response from GB - General Manager on Mar 22, 2024
Dear Richard,We do thank you for your positive feedback. It is a pleasure to know that you had a great time during your stay at our hotel. Do not hesitate to choose us even for your next journey to Florence!Best regards, General Manager

10/10 Excellent

ELENA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
San Firenze Suites and Spa offers a fantastic location with convenient access to key points in the city. The great service and healthy breakfast add to the overall experience. San Firenze Suites and Spa's inclusion of amenities like sauna, wet sauna, jacuzzi, and massage services sounds like the perfect way to unwind after exploring the city. These offerings certainly enhance the overall experience, providing relaxation and rejuvenation for guests.
Stayed 8 nights in Feb 2024
Response from GB - General Manager on Mar 9, 2024
Dear Elena,We sincerely thank you for your extremely positive review. We are so proud that your stay at our hotel was such a lovely one, and your rewarding words about our buffet breakfast & hotel amenities are the best evidence that our efforts in trying to improve our service day by day are actually headed in the right direction! Let us also express our deep gratitude for the special consideration you dedicate to our Team. Do not hesitate to choose our hotel for your next stay in Florence: we will definitely be at your disposal for any request!With warm regards, General Manager

10/10 Excellent

Gina C La

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I really liked everything. The hotel was lovely. All of the employees were terrific. The front desk crew was excellent, very helpful and always smiling. We stayed in a luxury suite. The room was immaculate upon arrival and the housekeeper did a great job keeping it that way. Our room overlooked Firenze, it was just gorgeous. We even had a balcony in the back where we could relax a little after a full day of shopping, visiting museums and eating (a lot). The complimentary breakfast was really great and offered pretty much anything you could want for breakfast. The breakfast staff was excellent as well. I would recommend this hotel to anyone visiting Florence. The property coupled with the staff really made for an all around excellent experience. On the day of our departure we left quite early for our flight back to NY. The staff even packed us a little breakfast to go because we were leaving before breakfast service started.
Stayed 5 nights in Feb 2024
Response from GB - General Manager on Mar 9, 2024
Dear Gina,We wish to thank you for your enthusiastic review about your experience at “San Firenze Suites & Spa”. Your comments actually focus on some of the most relevant aspects making our hotel such an appreciated one: top-notch location & Staff assistance. We are so proud that we were able to impress you, too! That means our efforts are recognized and rewarded. We wish you could be a guest of ours once more in future.Kind regards, General Manager

10/10 Excellent

Mrs K V Di

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and really helpful staff, very well situated for visiting the city centre
Stayed 3 nights in Feb 2024
Response from GB - General Manager on Feb 19, 2024
Dear Guest,We do thank you for your positive feedback. It is a pleasure to know that you had a great time during your stay at our hotel. Do not hesitate to choose us even for your next journey to Florence!Best regards, General Manager

10/10 Excellent

Douglas, Morgan Hill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful setting. Try to get top floor with a view.
Stayed 5 nights in Jan 2024
Response from General Manager on Feb 10, 2024
Dear Duglas,We thank you for the amazing score you assigned to our hotel. We are glad that you spent such a nice stay with us. We do hope you will chose “San Firenze Suites & Spa” for your next holiday in Florence!Warm regards, General Manager

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were wonderful and offered top notch dining suggestions and service.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 20, 2024
Dear Natasha,We thank you for the amazing score you assigned to our hotel. We are glad that you spent such a nice stay with us. We do hope you will chose “San Firenze Suites & Spa” for your next holiday in Florence!Warm regards, General Manager

10/10 Excellent

Meghan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 20, 2024
Dear Meghan,we sincerely thank you for your excellent feedback about your experience at our hotel. We are looking forward to welcoming you once more to Florence!Best regards, General Manager

10/10 Excellent

Rus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best concierge and customer service teams I have ever encountered anywhere in the world. From booking dinners to recommending activities even at short notice. Hotel, quality, room and breakfast were also excellent with no complaints.
Stayed 3 nights in Jan 2024
Response from GB - General Manager on Jan 8, 2024
Dear Rus,We thank you so much for spending some time of yours to dedicate us such a lovable review. Patience and kindness are actually ingredients of our everyday service and approach to all our guests. We are pleased that we succeeded in making your stay with us was an unforgettable one. Please, do not hesitate to contact our Team, when you plan to travel back to Florence. We will do our best in order to arrange for you all that you need.Looking forward to having such an opportunity, we truly wish you all the best.General Manager

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my favorite hotel that my husband and I stayed at during our recent trip to Italy (that consisted of 4 different cities). The location was very walkable and accessible, but the room was still quiet for sleeping and relaxing. We had an awesome view of the Duomo from our room that we just couldn't get over. The room was very large and clean. The staff was incredibly friendly and helpful, and made our stay even that much more special. We loved this property and can't wait to return to it!
Stayed 3 nights in Dec 2023
Response from GB - General Manager on Jan 8, 2024
Dear Jessica,We do wish to express our deepest gratitude for your awesome review entirely dedicated to our Staff members. We thank you for underlining their passion and politeness, since that’s the actual focus of the hospitality project we want them to embrace & embody. We have been pleased and honoured to share with them your lovely comments. At the same time, we are proud of the remarks you made about the astonishing location of our hotel which is actually an unsurpassable one. Kind regards, General Manager

10/10 Excellent

Augusto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GB - General Manager on Jan 8, 2024
Dear Augusto,We thank you for rating our hotel so positively. Such feedbacks are extremely valuable to us!Best regards, General Manager

10/10 Excellent

Astrit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to remember
Amazing stay. The hotel is literally the center of Florence, walking distance to the best spots for food and sight seeing. I’ll be back and sending as many people as I can their way. Great staff!
Piazza
Stayed 2 nights in Dec 2023
Response from GB - General Manager on Jan 8, 2024
Dear Astrit,We thank you so much for writing such a great review! Considering that our main goal consists in offering a customized and accurate service, we truly appreciate that our Staff succeeded in that with you. We cannot wait to welcoming you back to Florence! Please, do not hesitate to contact us directly so that we will help you organize your next stay with us! Sincerely, General Manager

10/10 Excellent

Sharlene, Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel. The staff, the room, the location and the staff. Absolutely fantastic all of it. Thank you!
Stayed 3 nights in Dec 2023
Response from GB - General Manager on Dec 21, 2023
Dear Sharlene,We do thank you for your positive feedback. It is a pleasure to know that you had a great time during your stay at our hotel. Do not hesitate to choose us even for your next journey to Florence!Best regards, General Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would give 10 stars if I could
Everything about our stay was lovely! The staff went above and beyond to make sure we were happy. The hotel itself is in a perfect location! Easily can walk to any attractions or the staff can call a taxi for you. The room was beaitiful and I enjoyed the large jacuzzi tub. After days of researching the many hotels of Florence, I am so happy with our choice of San Firenze Suites and spa! Will absolutely stay here again on our next trip!
Stayed 5 nights in Dec 2023
Response from GB - General Manager on Dec 21, 2023
Dear Matthew,We wish to thank you for such an amazing review about your recent experience at San Firenze Suites & SPA. It was a true pleasure to have you as our guest, and your words clearly depict the genuine dedication of our Staff in trying to make our guests' stay in Florence a memorable one! We also thank you for appreciating the comfort of our rooms & facilities, as well as the exceptional location of our property. We do wish that you will visit us once more in future.Sincerely, General Manager

10/10 Excellent

Wenchee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Lovely staff who spoke good English and were all so kind and helpful. Will definitely be coming back again.
Stayed 3 nights in Nov 2023
Response from GB - General Manager on Dec 21, 2023
Dear Wenchee,We wish to thank you for spending some time writing such a positive review about our hotel and your stay with us. It was a real pleasure to have you as our guest, and we do appreciate that you recognize the efforts of our Staff. As you point out, our property is located in the very city centre at a short walking distance from everything you must visit in Florence. We are pleased that you enjoyed such a top-notch location! We do hope you will choose our hotel once more in future!Best regards, General Manager

10/10 Excellent

Kimberley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful.
Stayed 2 nights in Nov 2023
Response from GB - General Manager on Dec 21, 2023
Dear Kimberlywe sincerely thank you for your excellent feedback about your experience at our hotel. We are looking forward to welcoming you once more to Florence!Best regards, General Manager

10/10 Excellent

Husnu, houston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff at front office was welcoming and willing to help . They made reservations for our taxis and restaurants. Unbelievable effort to make our stay wonderful. When we asked for a couple of amenities, they brought it right away and made sure that we were taken care of. I would recommend this property to anyone for a Florence visit. Close to all museums, shops and dining.
Stayed 2 nights in Nov 2023
Response from GB - General Manager on Jan 8, 2024
Dear Hunsu,We wish to thank you for spending some time writing such a positive review about our hotel and your stay with us. It was a real pleasure to have you as our guest, and we do appreciate that you recognize the efforts of our Staff. As you point out, our property is located in the very city centre at a short walking distance from everything you must visit in Florence. We are pleased that you enjoyed such a top-notch location! We do hope you will choose our hotel once more in future!Best regards, General Manager

10/10 Excellent

John, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always have a wonderful stay at this hotel. This was our third time staying here. Everything was perfect.
Stayed 4 nights in Nov 2023
Response from GB - General Manager on Dec 21, 2023
Dear John,it is a pleasure.. you are part of the Family!We thank you for rating our hotel so positively. Such feedbacks are extremely valuable to us!Best regards, General Manager

10/10 Excellent

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Florence
When checking in staff was attentive and offered a coffee during the process. Was called when room was ready and they made a dinner suggestion and reservations. Will definitely stay here again!
Stayed 1 night in Nov 2023
Response from GB - General Manager on Dec 21, 2023
Dear Cynthia,We thank you so much for choosing “San Firenze Suites & Spa”, and for the excellent score you assigned us. We will be glad to welcome you again to our hotel in future!Best regards, General Manager

10/10 Excellent

Soley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
The service was amazing. We felt very special and taken care of. The concierge team helped and answered all the questions we asked with kindness
Stayed 2 nights in Nov 2023
Response from GB - General Manager on Dec 21, 2023
Dear Soley,We do thank you for your positive feedback. It is a pleasure to know that you had a great time during your stay at our hotel. Do not hesitate to choose us even for your next journey to Florence!Best regards, General Manager

10/10 Excellent

Emily

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GB - General Manager on Dec 21, 2023
Dear Emily,we sincerely thank you for your excellent feedback about your experience at our hotel. We are looking forward to welcoming you once more to Florence!Best regards, General Manager

10/10 Excellent

Fang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GB - General Manager on Dec 21, 2023
Dear Fang,We thank you for the amazing score you assigned to our hotel. We are glad that you spent such a nice stay with us. We do hope you will chose “San Firenze Suites & Spa” for your next holiday in Florence!Warm regards, General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GB - General Manager on Dec 21, 2023
Dear David,we sincerely thank you for your excellent feedback about your experience at our hotel. We are looking forward to welcoming you once more to Florence!Best regards, General Manager

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
San Firenze was simply one of the best places I have ever stayed. Overall I give them a 4.8-4.9. My single and solitary comment was our bed. While being beautiful with lovely linens the actual mattress might need to be retired. Otherwise this hotel is beautiful with an amazing staff and perfect location. I would recommend it to anyone!!!!
Response from GB on Oct 27, 2023
Dear Amanda,We do thank you for your positive feedback. It is a pleasure to know that you had a great time during your stay at our hotel. Do not hesitate to choose us even for your next journey to Florence!Best regards, General Manager

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from GB on Oct 27, 2023
Dear Nathan,We do thank you for your positive feedback. It is a pleasure to know that you had a great time during your stay at our hotel. Do not hesitate to choose us even for your next journey to Florence!Best regards, General Manager

10/10 Excellent

Fatemah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GB - General Manager on Dec 21, 2023
Dear Fatemah,we sincerely thank you for your excellent feedback about your experience at our hotel. We are looking forward to welcoming you once more to Florence!Best regards, General Manager

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and well located, the staff goes above and beyond to make sure you have a great stay.
Stayed 4 nights in Sep 2023
Response from GB on Oct 27, 2023
Dear Brandon,We do thank you for your positive feedback. It is a pleasure to know that you had a great time during your stay at our hotel. Do not hesitate to choose us even for your next journey to Florence!Best regards, General Manager

10/10 Excellent

Håkan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the midst of historic Florence. Period outside, modern, tasteful and quiet rooms and suites on the inside. Great, service minded staff. What more to ask?
Stayed 1 night in Oct 2023
Response from GB on Oct 27, 2023
Dear Hakan,We thank you for the amazing score you assigned to our hotel. We are glad that you spent such a nice stay with us. We do hope you will chose “San Firenze Suites & Spa” for your next holiday in Florence!Warm regards, General Manager

10/10 Excellent

Anita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful. The hotel and our suite were beautiful. The staff was extremely helpful and attentive. They even arranged transportation to the Florence airport at 4:30 am. To top it off, they packed us a boxed breakfast. By far, our best hotel stay of five in Italy.
Stayed 1 night in Oct 2023
Response from GB on Oct 27, 2023
Dear Anita,We do thank you for your positive feedback. It is a pleasure to know that you had a great time during your stay at our hotel. Do not hesitate to choose us even for your next journey to Florence!Best regards, General Manager

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in the centre of Florence, close to everything. Very attentive and friendly staff and delicious breakfast as well. I would highly recommend this hotel for a base while exploring Florence.
Stayed 2 nights in Oct 2023
Response from GB on Oct 27, 2023
Dear KimberlyWe sincerely thank you for your extremely positive review. We are so proud that your stay at our hotel was such a lovely one, and your rewarding words about our buffet breakfast & hotel amenities are the best evidence that our efforts in trying to improve our service day by day are actually headed in the right direction! Let us also express our deep gratitude for the special consideration you dedicate to our Team. Do not hesitate to choose our hotel for your next stay in Florence: we will definitely be at your disposal for any request!With warm regards, Giacomo Manager

6/10 Okay

Joan, Sunnyvale

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The amenities of this hotel were not accurately described on the Expedia website. The description said, "A bar/lounge". There was NO BAR or LOUNGE! We felt trapped in our room, with nowhere else to sit and have a drink! The mattress topper had a plastic type material that made me wake up sweating night after night. I expected more from a 4* hotel. I would rate this hotel 3* tops. I would not have chosen this hotel had I known it had no place to go besides our room! Location was fabulous! Staff was friendly and service was great.
Stayed 4 nights in Sep 2023
Response from GB - General Manager on Oct 11, 2023
Good morning Mrs. Joan,I read with much regret your score and review. For the first time after about three thousand reviews we have a customer who not only does not give us the maximum score, but points to us as a 3 star hotel. We accept his opinion, which fortunately is not shared with other customers who have always given us the highest score and thanked us for the stay. However, his words will be an incentive to do even better and to promote our complimentary aperitif even more, every night for our customers. We hope to see you again in the future, and you will surely change your opinion about the San Firenze Suite & SpaBest RegardsGeneral Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay, highly recommended
Great stay. Centrally located with very well appointed rooms. Service was fantastic. The spa is really cool—great steam room, sauna, and hot tub (just note you need to reserve it ahead of time). I would definitely stay at this hotel again.
Stayed 1 night in Oct 2023
Response from GB on Oct 27, 2023
Dear William,What a pleasure to read your wonderful review! We are extremely proud that we succeeded in making your stay in Florence an unforgettable experience! The whole Staff are deeply grateful for your compliments: you actually recognize the passion we all work with! We do thank you also for appreciating our exclusive SPA service and the central location of our hotel allowing all our guests to easily explore all the main Florence's attractions. We are truly looking forward to welcoming you in future to our hotel!Best regards, General Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
I would highly recommend this hotel to anyone traveling to Florence. The entire staff was incredible! They were welcoming and friendly every time we entered or left the property. They were also very helpful with dinner recommendations and travel plans. After a 4 day stay we were like family. It’s a small, intimate boutique hotel, centrally located. By far, one of my favorite hotel stays EVER!
Stayed 4 nights in Oct 2023
Response from GB on Oct 27, 2023
Dear Susan,We do wish to express our deepest gratitude for your awesome review entirely dedicated to our Staff members. We thank you for underlining their passion and politeness, since that’s the actual focus of the hospitality project we want them to embrace & embody. We have been pleased and honoured to share with them your lovely comments. At the same time, we are proud of the remarks you made about the astonishing location of our hotel which is actually an unsurpassable one. Kind regards, General Manager

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!! Location was fantastic, staff was extremely accommodating.
Stayed 3 nights in Sep 2023
Response from GB on Oct 27, 2023
Dear Sue,We thank you for rating our hotel so positively. Such feedbacks are extremely valuable to us!Best regards, General Manager

10/10 Excellent

Amy jude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was extremely kind and helpful. Loved location. Easy to explore from hotel as home base. Beautiful view from our terrace. Storybook like. Tommy’s are not big, but quaint and worth experiencing. Morning breakfast is wonderful and the cappuccino is as good as any cafe’. I hope you get yo enjoy this lovely spot.
This morning as I walked out the front door of our hotel
Night time view from our terrace.  5th floor, room 502    I was standing in a chair. Can hear the bells chime. Beautiful!
Stayed 2 nights in Sep 2023
Response from GB on Oct 27, 2023
Dear Amy,We do thank you for your positive feedback. It is a pleasure to know that you had a great time during your stay at our hotel. Do not hesitate to choose us even for your next journey to Florence!Best regards, General Manager

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and well located, the staff goes above and beyond to make sure you have a great stay.