EWS Arena Tours

the Ubahn station is right in front of the hotel and the STR airport terminal is 10 min walk away, the hotel has cart to load your luggage if you need one. For the check in the front desk is located upstairs somehow it is a bit confusing to find via elevator, and if you drive a car to arrive at the hotel entrance, you need to park it, then go upstairs to reach the front desk, but there is a roation door by the front desk which you cannot drive your car to it to enter the hotel, this entrance to the front desk is for hotel staff, as I was told, not for you arrive with car to unload and enter. Lobby coffee and water is not free unless you use it between 4-6 AM, like it as a joke. breakfast is so so, nothing more than a 2 star hotel can offer, feel not like the hotel is professionally designed or managed.

The hotel is very traditional There is no elevator to every floor I missed the coffee or water in the lobby for a spa hotel a Must. !!

The friendly, professional and organized staff was everything at this hotel. The awesome staff helps one overlook the worn but clean and cared for spaces. We were a large and demanding group (20 people) but they treated us all fairly every time. In our experience this was the best service we have ever experienced travel with this world wide travel group for the past 20 years.