East Rochester Vacations from $511

We were very dissatisfied with our room. It would have been fine for one person, but even after 55 years of marriage, we like to have some privacy while using the toilet and shower. I would suggest that you remove the huge bathtub in Loft 215 and enclose the area where the toilet and shower are. Also, the shower had no shelf for shampoo, conditioner and bath gel. There was also no coffee pot in our room. I could understand this if the hotel provided coffee elsewhere in the hotel. A very helpful real person named David provided us with coffee supplies and even a little table to put it on. Again, if the bathtub was removed there would be room for a coffee station. Finally, the doorknob was falling off the door to the balcony, which was really dirty.

Beds were comfy, pool area was lovely, was very quiet and relaxing

Hot water broken. Closet doors didn’t open and close. Changed rooms. Also has similar problem. Jacuzzi tub wouldn’t fill properly. No drain plugs. Hallway carpets dirty. Desk table in room wobbly , severely. Sofa bed dirty, no sheets , and cushions didn’t fit right ….we had already changed rooms. This was the new room. Parking a disaster, garage not connected internally. Fifty percent of staff excellent , first percent either ride or disinterested in customer service. NEVER staying there again. Literally a shoot out on the streets on 4th of July.

Swimming pool was closed while we were there but everything else is great.

The staff was top notch. Everyone was super accommodating.