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"Yes, great staff"

"We didn’t face any issues mentioned in the negative reviews. It was an excellent stay. Maybe add more vegetarian friendly items on the 24-hour menu."

"Perfect place for a short stay. "

"★★★★★ Absolutely outstanding stay! This hotel exceeded our expectations in every way. The rooms were spotless, comfortable, and very well maintained. The staff were incredibly friendly, professional, and always ready to help with a smile. The location is perfect — getting to the hills was effortless, whether by train or bus. Everything was convenient and stress-free, which made the whole trip even more enjoyable. The breakfast was truly amazing, with a wide selection of fresh, high-quality options. The evening cheese and sausages refreshment was a wonderful touch and such a thoughtful addition after a full day out. The brand-new saunas and swimming pool are exceptional. The spa area is modern, beautifully designed, and perfect for relaxing. A perfect 5-star experience — we would absolutely stay here again and highly recommend it!"

"Lovely hotel"

"We enjoyed our stay and the location was great. The lounge/restaurant area was a lovely space to relax by the fire and have something to eat and drink. The rooms were nice but could do with some extra features like somewhere to put the suitcase and some better lighting (it was too dark). We also found very limited bathroom amenities for a hotel of this standard. For example a one product "does everything" which I find is more of a 3 star hotel feature. "

"Beautiful property, it is way up in the hills, but well worth it. The staff are very friendly and welcoming and rooms lovely. "

"Very friendly staff, cozy, clean room, good breakfast. Onsite parking. HP-EV charging nearby. Received small Christmas gift. Very affordable rates! Recommended!!"

"Beautiful resort in a lovely town. Helpful staff and fantastic food. Didn’t want to leave"