Coffee/tea maker

Reviews of Stars Inn - Motel

2.5 out of 5
Stars Inn - Motel
10005-88 Avenue, Fort Saskatchewan, AB

Reviews

7.8

Good

Rating 10 - Excellent. 39 out of 102 reviews" "
Rating 8 - Good. 33 out of 102 reviews" "
Rating 6 - Okay. 16 out of 102 reviews" "
Rating 4 - Poor. 5 out of 102 reviews" "
Rating 2 - Terrible. 9 out of 102 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Traveled with group, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had evacuated with a friend of ours, staff were super supportive and accommodating. We had pets with us and they were amazing with that. Super friendly and easy to get along with, made you feel like you’d known them for years!
Stayed 2 nights in May 2024

8/10 Good

Beatriz

All good
Stayed 1 night in May 2024

10/10 Excellent

Angela

Traveled with pets
Liked: Amenities
Always the best for me n my dogs . Thank you
Stayed 1 night in May 2024

2/10 Terrible

Janet

Stayed 1 night in Mar 2024
Response from The Stars Team on Apr 30, 2024
Janet, I'm sorry you did not have an enjoyable stay with us. We have been working closely with our whole team to improve all aspects of our business. Please feel free to contact the office to discuss any issues you may have had.Thank you

2/10 Terrible

melveena

Stayed 3 nights in Mar 2024
Response from The Stars Team on Apr 26, 2024
Melveena, I'm sorry you did not enjoy your most recent stay more. Please feel free to contact us to discuss any improvements we can make to serve you better.

2/10 Terrible

Matthew

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was at the motel part. There’s no way that someone doesn’t know that the room i was in was missing a lot of grout in the floor, tiles were loose and broken. Floor was dirty. I don’t know when it was painted but there was still painters tape on a lot of things, not that whoever painted used it on every wall because it had the landlord special. The bed was comfy but the sheets were stained. I felt if I asked for a new room there’s no way it could have been better if what I was was thought to be acceptable . Breakfast was hardly there every day at the hotel. The lady at check in was friendly though. Not the worst place I’ve stayed but for sure it’s up there. It’s the got 20 ft away 20km/hr look.
Stayed 3 nights in Feb 2024
Response from Stars Team on Mar 1, 2024
Hi Matthew, thanks for the candor. The motel itself is 30 years old and we are working over breaks to update and replace as we go. Sometimes the stages of those updates aren't as quick as the person that ends up staying in-between. So we certainly apologize for being put in a completely unfinished room. Regarding the painting, this year instead of laying off staff due to the slow season, we kept our housekeepers gainfully employed by doing painting. Understandable they are not professional painters, but i do believe they've done excellent within the capacity of taking on the challenge of doing something they've never done before while being able to support their families. We will certainly speak to the breakfast person at the hotel in regards the presentation, certainly depending on what time you made it up there would determine the quantity of what was available and we certainly appreciate when a person lets us know if they would like something. There have been alot of changes this year and updating as we can go, but we understand the spaces offered by a 30 year old motel aren't everyones cup of tea, even with what we can do property level. I'm thinking your a hotel kind of guy, maybe next time we get you booked in up there. Hope to see you again soon.

4/10 Poor

DARREN

Stayed 15 nights in Jan 2024
Response from Stars Team on Mar 1, 2024
Thank you for the stars Darren!

6/10 Okay

Shaun

Stayed 1 night in Jan 2024
Response from The Stars Team on Apr 26, 2024
Shaun, thanks for your review, we look forward to your next visit!

8/10 Good

Bonny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from The Stars Team on Jan 17, 2024
Thanks for the great review Bonny! As always, we look forward to your next visit.

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Stars Team on Jan 17, 2024
Thank you for your fantastic review Tessa. We look forward to having you stay with us again.

10/10 Excellent

Aaliya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at the desk when I checked in/out was very nice and made me feel welcome. I loved the Christmas themed onzie she was wearing. The room was great for the price, I appreciated the large fridge. 10/10 I would stay here again
Stayed 1 night in Dec 2023
Response from The Stars Team on Jan 17, 2024
Aaliya, thank you for your great review. Our team did have a lot of fun with our staff "Holiday Cheermeister" contest!!!! We all look forward to your next visit.

8/10 Good

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wild breakfast in the Fort!
Comfortable, clean, quiet, pet friendly facility with a friendly staff. The doggy bag of treats and waste bags was unexpected but appreciated. Kudos to the staff, who despite having to deal with a hostile, belligerent, abusive guest couple, kept their cool and did their best to provide service to the others guests; not an easy feat under the circumstances. Breakfast was great and included hot foods such as scrambled eggs, sausages, chunky roast potatoes as well as the usual toast, cereal, etc.
Stayed 1 night in Dec 2023
Response from The Stars Team on Jan 17, 2024
Dave, thank you for your great review. Yes, the hospitality industry can be crazy at times! We appreciate your calmness and kind words of support.We look forward to your next stay.

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just liked it
Stayed 10 nights in Nov 2023
Response from The Stars Team on Jan 17, 2024
Thanks so much for your review. We liked having you stay with us!!! We look forward to seeing you again soon.

10/10 Excellent

Jon-Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here. Clean, easily accessible and affordable.
Stayed 1 night in Nov 2023
Response from The Stars Team on Jan 17, 2024
Thank you for your great review Jon-Paul. Our team has been working hard to ensure everyone has a clean comfortable home away from home when they are with us! We look forward to your next visit

10/10 Excellent

Odunayo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The Stars Team on Nov 18, 2023
Thank you for the excellent review! We hope to see you again soon.

10/10 Excellent

Donna

Stayed 1 night in Nov 2023
Response from The Stars Team on Nov 18, 2023
Thank you for the excellent review! We hope to see you again soon.

10/10 Excellent

Princess Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
always 5 stars
Stayed 2 nights in Nov 2023
Response from The Stars Team on Nov 18, 2023
Thank you for the great review .Hope to see you again soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Definitely better than I expected. A better than average breakfast especially for a less expensive stay. I do expect I'll be making this my regular stay over whenever I'm in Fort Saskatchewan.
Stayed 1 night in Nov 2023
Response from The stars team on Nov 18, 2023
Thank you for your review. We appreciate the feedback and will be sure to share it with our staff. Hope to see you again soon.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The staff were so freindly! Definitely will stay again!
Stayed 1 night in Oct 2023
Response from The stars team on Nov 18, 2023
Thank you for your review. We appreciate the excellent feedback.

4/10 Poor

Jeff

Stayed 5 nights in Oct 2023
Response from The Stars Team on Nov 18, 2023
Hi Jeff. We are sorry to see we didn't meet your expectations. Please share with our staff if there is anything that we can do to make your stay more comfortable and perhaps earn the 5 of 5 for the stars team.

6/10 Okay

Bonny

Liked: Staff & service
Stayed 7 nights in Oct 2023
Response from The Stars Team on Oct 23, 2023
Hi Bonny. Thanks for the review. We appreciate any feedback. We hope you enjoyed your complimentary upgrade and early check in. Hope to see you again.

8/10 Good

Virendra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Business trip including breakfast Nice short stay, clean and daily housekeeping
Stayed 3 nights in Oct 2023
Response from The Stars Team on Oct 23, 2023
Thank You for the feedback. We are glad you enjoyed your stay. We hope to see you again.

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Stars Team on Oct 11, 2023
Hi Jessie, glad you enjoyed your stay! We look forward to your next visit.

2/10 Terrible

Sehwan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There has lot of flies and mosquitoes
Stayed 1 night in Oct 2023
Response from The Stars Team on Oct 23, 2023
Hi Sehwan, Thanks for the review, we understand sometimes flying bugs can be annoying and as mentioned before, keeping your door closed would assist in reducing the ones entering your room :( Unfortunately, as a motel with all of our doors accessing the parking lot, we can't control nature to the degree sometimes we wish we could. I do know that if you stay in a hotel property with interior corridors you would have less of an issue with these kinds of pests. We hope to see you again, maybe on our hotel side next time :).

10/10 Excellent

Bonny

Liked: Cleanliness, staff & service, amenities
Yes hotel was on their property
Stayed 5 nights in Sep 2023
Response from The Stars Team on Oct 11, 2023
Hi Bonny, thank you for your great review! We look forward to your next visit.

8/10 Good

gilles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for the price.Walking distance to groceries,tims and other take-outs
Stayed 21 nights in Aug 2023
Response from The Stars Team on Sep 12, 2023
Thanks for your feedback. We look forward to your next visit!

8/10 Good

Raphael

Disliked: Cleanliness, amenities, property conditions & facilities
Poor Lighting, Noisy & dirty.
Stayed 1 night in Sep 2023
Response from The Stars Team on Sep 22, 2023
Hey Rapheal. Yes sir that lighting was problematic for us. They're on timers and as the day gets shorter our timers were still set for summer dusk. They are fixed now :) But we appreciate all the feed back on expedia even though we could certainly help you in the office for any issues you might encounter. Come on down, maybe hug it out with irene! :) (lol)

6/10 Okay

Grace

Stayed 3 nights in Aug 2023
Response from The Stars Team on Sep 27, 2023
Thank you for your review. We strive to make sure everyone has a comfortable stay. Please be sure to let us know what we can improve on to get that 5/5 experience. We hope to see you again soon .

8/10 Good

kevin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Stars Team on Sep 7, 2023
Thanks for the great review. We look forward to your next stay1

10/10 Excellent

Jordy

Stayed 1 night in Sep 2023
Response from The Stars Team on Sep 27, 2023
Thank you for taking the time to leave us such a positive review! We are glad you enjoyed your stay and hope to see you again soon!

8/10 Good

sally

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from The Stars Team on Sep 7, 2023
Thanks for the great review. We look forward to your next stay!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Stars Team on Aug 29, 2023
Thanks for the great review Victoria! We look forward to your next visit.

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and the beds were comfortable but the bathroom was very small and a lounge chair would have been great!
Stayed 1 night in Aug 2023
Response from The Stars Team on Aug 29, 2023
Thanks for your feedback Lisa. We are working hard to get all of our rooms updated and comfy!We look forward to your next visit.

6/10 Okay

Ali

Traveled with partner
It was clean and quiet, not much in the way for toiletries, they don't serve breakfast during the week days only the weekends just so people have a heads up on that, but there is plenty of shopping and restaurants around them, they have a new dining area at the hotel so you can cook your own food if you get a suite without a kitchenette. Staff were overall super nice and house keeping did a nice job making our bed when we weren't around😊
Stayed 2 nights in Aug 2023
Response from The Stars Team on Sep 22, 2023
Hey Ali, there must have been some miscommunication. Breakfast is every day including holidays :) Weekdays 5am to 9 am. And weekends until 10. Sometimes there is alot that is told when you check in too, we get that some things can get lost in the shuffle. But be sure to ask us whenever you have questions, anytime... 24hrs a day. The Motel side, we just recently renovated our lobby to include a community kitchen. This is available to all guests who wish to cook using a stove/oven etc. its a complimentary perk and of course just ask everyone clean up after themselves :) We appreciate the kind words for our housekeepers and we will be sure to let them know.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from The Stars Team on Aug 23, 2023
Hi Andrew, Thanks for such a great review. We look forward to your next visit!

10/10 Excellent

Justyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. My room had a bit of a funny smell to it but overall clean, quiet and comfortable. The lady at the reception desk was very welcoming and kind.
Stayed 1 night in Aug 2023
Response from The Stars Team on Aug 23, 2023
Hi Justyna, Thank you for such a great review. Our staff has been working hard to get all the rooms back into good shape. We look forward to your next visit

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from The Stars Team on Aug 23, 2023
Hi Stanley, Thank you for the great review. We look forward to your next visit.

10/10 Excellent

Adam

Stayed 1 night in Aug 2023
Response from The Stars Team on Aug 29, 2023
Thanks for the great review Adam.We look forward to your next visit.

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t expensive and very friendly girls at the office. Will be look better with a nice paint to the exterior, it look old and a bit ugly ,don’t have to be, will improve the view of the all motel area .
Stayed 3 nights in Aug 2023
Response from The stars team on Sep 27, 2023
Thank you for the positive review! We appreciate your feed back and whole heartedly agree :) We do have plan in place for the spring of 2024 to commence work on our exterior work including landscaping, bbq areas upgrades, landscaping and lighting! Very excited to update the photos when its complete. Although our team is mighty, we are small and things take time :). We hope to see you again soon!

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Star inn
Nice spacious room we had. Bathroom was off behind a wall. Not much room for the toilet seat. Door kinda closes close to the door. Also the ac was blowing directly to our heads. Which was kinda good. But bad for the breathing air. Was stuffy when we go up. Other than that. Cash or debit card will work. No need to book with a credit card. Nice price we received. $67 a night. Staff was nice.
Stayed 2 nights in Aug 2023
Response from The Stars Team on Sep 22, 2023
Thanks for the kind words. We will be sure to pass these along to our staff. We hope to see you again soon.

10/10 Excellent

Marlanis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay when you don’t want to stay inside Edmonton. Very friendly and helpful staff
Stayed 2 nights in Aug 2023
Response from The Stars Team on Sep 27, 2023
Thank you for the great review! We are happy you enjoyed your stay and hope to see you again soon!

8/10 Good

Jimmy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean, well situated in a walkable area to Tim Hortons and is value priced
Stayed 1 night in Aug 2023
Response from The Stars team on Sep 27, 2023
Thank you for your review! we are happy you enjoyed your stay.

6/10 Okay

Raphael

Disliked: Cleanliness, amenities, property conditions & facilities
Sink tap not working, door not locking, Ac not working, Wi-Fi not functioning consistent amount other issues.
Stayed 1 night in Aug 2023
Response from The Stars Team on Sep 27, 2023
Hey Rapheal! Thanks for brining these items to our attention and the hour phone call to resolve the other complaints you had during that time. I felt like we resolved alot and since you've come back multiple times since that time, feel like we've done our best to make sure your stays are comfortable. If they aren't, again, make sure we are aware at the front desk and we will be sure to help make them that way.

10/10 Excellent

Norma Eline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable, Super clean and good breakfast.
Stayed 1 night in Aug 2023
Response from The Stars Team on Aug 8, 2023
Norma, Thanks for your great review, we are so glad you enjoyed your stay. We look forward to your next visit!

10/10 Excellent

Lisa, Gibbons

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and comfortable and best of all the price was fantastic.
Stayed 1 night in Jul 2023
Response from The Stars Team on Jul 28, 2023
Thanks for the wonderful review! We are glad you enjoyed your stay, and look forward to your next stay!

8/10 Good

Bobby

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from The Stars Team on Jul 26, 2023
Thanks for your kind review, we look forward to your next stay!

4/10 Poor

anthony

Stayed 1 night in Jul 2023

8/10 Good

Don, Calgary

Liked: Cleanliness, staff & service
For the cheapest property on the list it was excellent value. Meal that was included was good and included some actual cooked food. I was commuting to Spruce Grove during the day, which was an easy 20 minute highway drive all the way. Again, for the price can't beat this place. Only issue is that it does not have air conditioning, so sleeping temperature was not ideal during these summer days. I'm sure the shoulder seasons and winter would be perfectly comfortable temperature wise.
Stayed 1 night in Jul 2023
Response from The Stars Team on Jul 26, 2023
Don, thanks for your kind review, we appreciate your feedback. We are currently working on getting new a/c units into each of the motel rooms for our guests comfort.

10/10 Excellent

Yannick

Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The girl that checked us in was wonderful. She was very pleasant and helpful.
Stayed 1 night in Jul 2023
Response from The Stars Team on Jul 26, 2023
Paul, thanks for your kindness! We are very proud to be building a fantastic team in all areas of our business. We look forward to you staying again.