El Matorral Vacations from $892

More of a variety in food selection

Beautiful grounds and ocean view.

queue at the evening bar were bad - they need more than one person serving at busy times - some staff quite rude - others not. cockroaches observed on ground floor and fly’s on buffet of an evening. room was ok but very dark at end where tv was - asked if we could have lamp but they said they had none spare. music round pool exceptionally loud and need to be mindful of the average age of those being forced to listen to it and play music types accordingly

Not bad, rooms could be much cleaner. Dirty cups in the dining area on clean tables - kind of like when you overfill the dishwasher. But other then that it was fine.

We have been here many times over the years. This was the first time since it reopened as Paradisus after refurbishment. We decided to try the Reserve level. It was much more expensive and did not offer very much extra in terms of facilities or dining options. The Reserve Pool area is enclosed by a concrete wall like a stockade or prison. It is still the windiest pool and we spent more time around the lagoon pool on the sheltered & sunnier side of the hotel. Reserve also offered breakfast in a separate dining area with table service. This area also served as a bar & lounge for Reserve during the day. Again we didn’t spend any time in there. The hotel was NOT full and a lot of staff were wandering around asking if everything was alright but they didn’t really want to hear anything but yes. The huge sandy beach is the attraction of this hotel for us and it is likely we will return, but not to the Reserve Level.