Elbe Spring Tours

Beautiful Hotel with great staff and amenities in a very handy location

The gotel was very convenientto all activities in Old Town. Many restaurants and excellent bars in close walking distance. The only issue, if you are driving a car, it was a 10 minute walk to the parking area. Otherwise the staff were very attentive and rooms spacious and comfortable.

Unfortunately, the check-in process was unnecessarily complicated and inconvenient. The check-in location is separate from the actual hotel and quite far away, which was not clearly communicated in advance. There are also separate access codes for the main entrance and the individual room. However, the room access code was not properly provided to us, so we had to contact the check-in desk multiple times by phone before we could enter our room. The room itself may be fine, but the check-in and access arrangements need significant improvement. Clear instructions and all necessary access codes should be provided in advance.