Elgin Vacations from $444

The staff was nice but there was no breakfast and the power went out of a couple of seconds

We started by being assigned to the furthest room down from the elevator after requesting a closer room. The room was noisy and directly across from an icemachine. The stairwell closest to our room had a sign "do not use", not that we could have used the stairs since the main reason I requested a close room was because my 87 year old mother was with me. The door to the hallway & adjoining room are paper thin and also no sound proofing between the floors. We heard stomping from above all night and neither of us slept. I didn't request a new room since by the time we walked to the room my mother could not walk more. The shower had spots of mold on the grout, the toilet seat was loose almost causing mom to fall and the toilet paper holder was so loose it would spin and paper rolls fell in the floor. There wasn't a view, didn't expect one but sure didn't expect trash scattered behind the building. When I noticed the stained carpet, by that point I wasn't surprised. This has been the first ever bad experience with an IHG hotel. I'm shocked that IHG looked at this property and decided to acquire it.

1st room not cleaned very well, was in disrepair, water in the floor and carpet was wet. Staff did put us in another room that the cleaning lady had just somewhat cleaned and left the counters, tables and floors wet. Half a$$ed cleaned the mirror. The tv was who knows where which we didn’t really care because it was late and we just needed a place to sleep. Definitely not staying there again. Save your $95 and stay somewhere else.

The hotel is falling apart. The ac unit was loud and shook. Electronic access card at the main entrance didn’t work, when you came and went early or late, you were stuck until a staff member noticed you.