Ratings based on 225 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Marysville WA
Great choicePosted Jun 28, 2017
Pros: Quick, clean, friendly, cheerful staff, awesome toward pets.
Cons: Can't see any changes needed. Great staff why change or improve.
Location: Location is right off the freeway, Restaurants, grocery stores and movie theater all within 2miles.
My 3 night stay with my wife and teenage daughter, plus 2 small dogs went very well. The Hotel staff was very friendly and accommodating. All three nights the Hotel was completely booked. But you couldn't notice by how quiet the rooms were. Morning breakfast items were always kept full. The swimming pool and spa were always operational and clean. Large supply of fresh towels always available.
for Studentsby A verified traveler from Richland
Diso!Posted Jun 26, 2017
Pros: Showers I didn't have to stand in line for.
Cons: Later breakfast hours
Location: The location was very convenient for my purposes and the gorge amphitheater was a 40 minute bus ride away
You may understand by the title that I didn't spend a lot of time awake at this hotel. It was clean, the beds were comfy and I even woke up early enough to get breakfast one of the days of my stay. The breakfast selection was nice, but maybe extend the hours past 9:30? It was also super close to the hotel that the shuttle for Paradiso was at. I will definitely be staying there again.
for Everyoneby A verified traveler from Walla Walla, WA
Reasonably priced hotel in EllensburgPosted Jun 3, 2017
Room quality was very good, comfortable pillows, nice bathroom. Staff was great. Was disappointed in the appearance of the main hallway on the first floor. One end had brochure stand at an odd angle (why want it I'm the lobby?), the other end had what looked to be leftover buckets and supplies from a recent roofing job. Needs to be cleaned up!
for Everyoneby A verified traveler
Posted May 31, 2017
Nice and helpful staff,very clean would stay again.
by A verified traveler from Bothell, WA
Stinky RoomPosted May 29, 2017
Pros: Helpful staff
Cons: The wet dog smell in my room. It was awful.
Location: I went to visit my son who attends CWU. This hotel definately required a vehicle to get to the campus but is located in a very convenient area.
The hotel was full the weekend that I stayed. My room smelled like wet, dirty dog but there were no other rooms to move me to so I had to stay in the stinky room. The staff was friendly. The breakfast buffet was out of ice water, egg and hot coffee. I know there were busy, but they knew the hotel was full and should have been staffed adequately to make sure that things stayed available.
for Everyoneby A verified traveler
Close to freewayPosted May 15, 2017
The only complaint would be lack of water pressure in the shower.
by A verified traveler from Renton, WA
Rude staffPosted May 1, 2017
We arrived at 7:00 PM only to find out the cable tv and internet are out. Desk clerk offers no discount and informs us we are too late to cancel. Thanks to the folks at Expedia for securing our refund from the hotel.
for Everyoneby A verified traveler from Seattle, WA
Nice location and decent hotelPosted Apr 28, 2017
It's kinda pricey. But compare to some of the other comfort inns, this one is actually newer furnished. If you are driving down the freeway, it's hard to find, no big apparent sign. But that gives you the quietness and tiny lake view. Here and there you get the crunchy cookies when you check in/out. That's nice. In regards to comfort tho, why is the pillow all squares?? It's super uncomfortable. And there were no sign/number on our room door. Didn't give a heads up or anything. When we asked they said they are in the process of changing sign and apologized. Ok. The coffee maker in the room is super dirty. The water dispenser they have taste like coffee water. Ew. But overall, it's fine.
by A verified traveler from Vancouver
Beware of room locationPosted Apr 26, 2017
Pros: Location. Quiet location
Cons: Tell guests when booking that they may be disturbed from noise coming from the pool
Our room was above the swimming pool which we were unaware of when booking. A large group of teens went into the pool at 10:00 PM. The noise in our room was extremely loud. Nothing was done about it when we complained.
by A verified traveler
Easy access to freeway. Hotel itself is aged.Posted Apr 24, 2017
This hotel has no elevator. Hand rails had jagged edges which cut my husband twice. One ice machine for the entire hotel was drained even the following morning. The breakfast eating area was dirty, small and nobody was checking the food supply. There were probably 10 people waiting for the staff to replenish the breakfast foods. I don't feel it was worth the cost.