Enumatil Vacations from $816

The hotel smells bad so the staff constantly sprays this air freshener around that smells like bug spray..the towels r frayed and have holes in them..my single room was very small and so was the shower..there is a big hole by the front steps that is dangerous..8 steps to get into the hotel..the breakfast was OK.

When we arrived, there was a light out in our room. It was fixed the next day but I really could have used it at night as it was the hallway light in front of the closet. The guest services person took an order for room service for the second morning as we had to leave before the breakfast opened. Instead of a blueberry muffin, I received blueberry pancakes. Instead of a small mango/yogurt parfait, I received a dish of some kind of yogurt and a dish of mangos. Needless to say, I did not eat breakfast. The best thing about the hotel was the location. We have stayed in and loved other Mandarin Orientals. This was not up to their standards.

My stay at this hotel got off to a rough start. The area near the elevator looked rundown, which immediately gave me bad vibes. When we got to our room, we were greeted by a dead fly stuck to the curtain. Being so visible, it made me question how clean the room really was. I didn't want it to ruin the trip, so we headed out to spend some time away from the hotel. But when we got ready for bed and pulled back the covers, we found a stain. I tried to convince myself it was just detergent, but lifting the blanket revealed it was clearly a blood stain. I wanted to leave right then. Expedia wasn't much help — just offered empty words that went nowhere. It was around 11 PM, so we packed our bags and went to the front desk to ask for a different room while I started looking for another hotel. The staff said they were fully booked and couldn't switch us. The best they could do was flip the mattress over and change the sheets. We accepted, but we were still completely grossed out. The bathroom wasn't very clean either. It had stains on wall on top of the toilet. They really need to step up their cleaning standards. If you must stay here, I suggest checking everything before it's too late to get a clean room. On top of all that, you can hear everything happening in the hallway and through the walls. The room itself is run-down — the ceiling and walls are in need of repairs.

Customer service was outstanding. The clerks were extremely nice, helpful and professional. But the hotel needs a little maintenance.