“**POSSIBLE BED BUG ALERT!!!**The only positive about this place was that it had good amenities and full kitchen, which is why I even give it 2 stars. Everything else was horrible. So basically anything you need, the only point of contact was AI. It keeps telling you it'll "notify the maintenance team" but nothing gets resolved. Any questions I have, it sends me links to websites or FAQ. I didn't get a single assistance for any of the issues or help that I requested except for AI to tell me "it's……
“Husband and I only stayed for a night but would gladly stay again. Karen and Angie are gracious hosts and have great recs on places to eat and sights to see. Would definitely recommend!”
“The views were beautiful and walking distance to town. The room was clean but our room was unfinished. For example, windows with no curtains and a slider that only had a partial curtain and didn’t fully close. The neighbors got a show every night (and not by choice) Also our water was cut off -twice- but they quickly fixed it. The pool area was hit or miss with too many day-passers drowning the vibe.
When you arrive - expect to carry your luggage up two flights of stairs. The food was excellent……
“Some of the staff were EXTREMELY helpful. The other 50% seemed very disinterested, agitated, or flat out didn’t want to be there. The majority of the resort personnel are not willing or able to give you any recommendations or advice about anything on the island. They live on St Thomas and ferry over for work. They literally couldn’t even give advice on local restaurants with local cuisine and culture. The staff that absolutely helped us the most and were very enjoyable to be around were DeShawn,……
“This looked great from the outside and the view was magnificent. Unfortunately the stove was an old Coleman burner you had to light yourself, the toilet had a difficult time working, I had to open the back and manually pull the flapper up when I got there. The A/C was only in the bedroom. The bedroom was an open fishbowl with a great view and no curtains or any type of windows shade so I'm sure the view from outside looking in was entertaining. The host and owner are very kind and polite but I……
“My stay at Windward Passage Hotel was extremely disappointing and unacceptable. I am requesting a significant partial refund because the condition of the hotel and lack of service did not match what I paid for.
During my 5-day stay (August 28-September 2nd), I had to change rooms THREE times, which was extremely inconvenient. I also experienced lack of cleanliness through out all of the rooms I was switched to. Photos are attached showing a dirty remote, a moldy/nasty electrical outlet, a dirty……
“The whole experience was amazing. There are so many amenities that come with your stay that it takes a few days, yes days to understand everything that is available. The staff is amazing. You can ask anyone a question about the property and they either give you the answer or know who to get you too for the answer. My favorite was the pool is open 24 hours. The night swimming was alot of fun.”
“This was a wonderful property! It is definitely an older hotel- but that is the charm! The new owners are clearly taking loving care of it. In that district, everything is older, and it is very well maintained and clean. It is in a PERFECT location to talk to some great places to eat, shop, or get coffee. They helped us by holding our bags since we arrived early, getting our room ready ASAP, and calling a cab when it was time to go to the airport. It was just a wonderful experience and we would……
“The atmosphere was perfect. Quiet and intimate. The view was amazing. The staff was helpful and polite. The breakfast was fast and delicious. The room and pool was clean. Free parking, and friendly kitties. Wish we stayed longer. Would highly recommend!”
“The staff was very helpful. I was down in St Thomas during a very stressful event and the staff was very kind and accommodating to me. It was very much appreciated.”