Beach nearby

Reviews of Manor Hotel

3 out of 5
Manor Hotel
The Beacon, Exmouth, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 54 out of 137 reviews" "
Rating 8 - Good. 61 out of 137 reviews" "
Rating 6 - Okay. 16 out of 137 reviews" "
Rating 4 - Poor. 4 out of 137 reviews" "
Rating 2 - Terrible. 2 out of 137 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Alexa

Stayed 1 night in Mar 2024
Response from General Manager on Apr 15, 2024
Dear Alexa,We are happy to know that you had a nice stay.Hope to see you again.Warm Regards,The Manor Team

8/10 Good

Karen

Stayed 1 night in Mar 2024
Response from General Manager on Apr 15, 2024
Dear Karen,We are happy to know that you had a nice stay.Hope to see you again.Warm Regards,The Manor Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 26, 2024
Dear Mark,We are delighted to know you enjoyed your stay!We hope to see you soon.Warm Regards,The Manor Team

10/10 Excellent

Paul

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience, big rooms, super quiet, and the Portuguese guy was very helpful.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Dear guest,We are delighted to know that you had a lovely time and enjoyed your big and quiet room and the helpful staff, your kind comments will be passed on to the team.We hope to see you again soon.Warm Regards,The Manor Team

4/10 Poor

T

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
We can no longer trust reviews and adverts.
The impression from the website was of a far better place than we found. We all know that Google allows firms to pay to have them put further up the list of resources. Firms that don't pay get left out or ignored. So we get false impressions of the search results. I think the time is rapidly coming when we ought to return to having professional inspectors who have consistent standards.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 7, 2023
Dear guest,We are sorry to hear that you feel that our website is misleading, we will use your comments to improve.Warm Regards,The Manor Team

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is very good close to town and beaches. Friendly staff. Room and toulet were clean and comfortable. On the last night of our stay had a young couple 18 year olds that come back from a party and stayed walking around , jumping and dropping things in the room above us from 12:30 until 03:30. I had to go upstairs and tell them to be quiet. The rest of the stay was fine.
Stayed 3 nights in Jun 2023
Response from Manor Hotel Team on Jul 2, 2023
Dear Guest,Thank you for writing a review for your recent stay with us. We appreciate your score and comments. We are sorry for the inconvenience you have faced. This is something out of our hands. Once again thank you for choosing us and we wish to see you again in future.Regards,

10/10 Excellent

Andrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Manor Hotel Team on Jul 2, 2023
Dear Guest,Thank you for highest review score. We appreciate it.Regards

10/10 Excellent

Trevor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Hotel with friendly staff.
Stayed 2 nights in May 2023
Response from Manor Hotel Team on Jul 2, 2023
Dear Guest,Thank you very much for highest review ratings. We are glad that you enjoyed your stay with us.Hope to see you again.Regards,

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel's Cocktail bar, friendly & expert bar staff, good, quiet background music and above all great value prices. The view from our 2nd floor window was amazing, across the estuary and the land 180deg. Lastly, the staff were super-friendly and helpful, they really helped make our stay.
Stayed 2 nights in Apr 2023
Response from Kiren on Apr 26, 2023
Dear Rachel, Thank you so much for your excellent feedback and high ratings. We appreciate. Looking forward to hosting you again here at The Manor Exmouth very soon. Kind Regards, The Manor Team.

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stat
Stayed 7 nights in Mar 2023
Response from Kiren on Apr 26, 2023
Dear Julie, Thank you so much for your excellent feedback and high ratings. We appreciate. Looking forward to hosting you again here at The Manor Exmouth very soon. Kind Regards, The Manor Team.

10/10 Excellent

Trevor

Stayed 1 night in Feb 2023
Response from Manor Hotel Team on Mar 1, 2023
Dear Trevor,Thank you for taking out your time to review your recent stay with us. We are really glad you enjoyed your stay. Such reviews encourage our staff to do more.Once again thank you very much.

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Manor Hotel Team on Mar 1, 2023
Dear Sally,Thank you for choosing us for your recent stay in Exmouth. We are glad you enjoyed staying with us. We hope you will choose us again in future.Once again, thank you so much

10/10 Excellent

Jim

Stayed 1 night in Jan 2023
Response from Manor Hotel Team on Mar 1, 2023
Dear Jim,Thank you for a wonderful ratings for your stay with us.Hoping to see you again in summer.Many thanks

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022
Response from Manor Hotel Team on Mar 1, 2023
Dear Matt,Thank you for your review about you stay with us. We look forward to seeing you again in future.many thanks

10/10 Excellent

David

Liked: Property conditions & facilities, room comfort
D J
Excellent time. Great view of the bay from bedroom window.
Stayed 1 night in Nov 2022
Response from Manor Hotel Team on Mar 1, 2023
Dear David,Thank you for choosing us for your stay in Exmouth. We are glad you enjoyed staying with us. Our sea view rooms offer best views of estuary.Once again, thank you so much for taking out your time for this wonderful review.

6/10 Okay

Richard

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Central location but basic accommodation.
Central location. Comfortable but basic. Bit dated
Stayed 1 night in Oct 2022
Response from Manor Hotel Team on Mar 1, 2023
Dear Richard,Thank you for choosing us for your stay in Exmouth. We are sorry that you felt that way.We are proudly located in 300 year old building which is one of the oldest hostelry in Devon. We did refurbish all our rooms last year but we are proud of our heritage and wants to offer the same taste to our guests.All our guests likes the location of hotel as we are just 5 minutes walk away from seafront and town centre.once again, thank you so much.

10/10 Excellent

Steven

Stayed 1 night in Sep 2022
Response from Manor Hotel Team on Mar 1, 2023
Dear Steven,Thank you so much for taking out your time and giving us wonderful ratings.We look forward to see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Queint and comfortable
My room was clean, quiet and comfortable. With a view of the estuary and sea. Ideal for a solo getaway.
The hotel.
The view from my room window.
Stayed 1 night in Sep 2022
Response from Manor Hotel Team on Mar 1, 2023
Dear Guest,Thank you so much for writing us wonderful review and posting pictures of your stay with us. We are glad you enjoyed staying at our hotel.We look forward to see you again in future.once again, thank you so much.

8/10 Good

Keith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very old property our room No 9 quite difficult with all the steps outside and in the room.
Stayed 2 nights in Aug 2022
Response from Manor Hotel Team on Mar 1, 2023
Dear Keith,Thank you for choosing us for your stay in Exmouth. We are sorry that you could not enjoy your room. Being in 300 year old building, our rooms are in different shapes and sizes and there are steps inside the building and the rooms.We hope you will chose us again and we would request you to please give us a call on reception to inform about your room choices and we would be happy to assist you.once again thank you for taking out your time to write us a review.

10/10 Excellent

Sabina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manor Hotel
I stayed 5 nights at The Manor Hotel in Exmouth. The staff were friendly and helpful and were always polite. My room was excellent, i booked a single and ended up with a double. I would definitely recommend and I will stay here again.
Stayed 5 nights in Aug 2021
Response from Andrea on Aug 28, 2021
Dear Sabina, many thanks for your review and comments and we are delighted our team looked after you well and professionally. We look forward to seeing you here again before too long.

8/10 Good

Rebecca

Liked: Staff & service
Room rather small, walls very thin, next room banged on wall as TV on not very loud. Also woken up early by room above getting up foot steps and water pipes.
Stayed 2 nights in Jun 2021
Response from Andrea on Jul 8, 2021
Dear Rebecca , thank you for your review and feedback . As we mention in our listing we are situated in a 300 year old building which has undergone many alterations over the years. We are working through a refurbishment programme to improve the soundproofing where possible. The walls are wonky and the floors do creak but that is all part and parcel of the character of the historic, listed building. We enjoy the stories and are proud of the many years of guests the hotel has welcomed and hope to continue for memories to be made here.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021
Response from Andrea on Jul 9, 2021
Many thanks for your feedback and hope you will be returning to stay again before too long. Andrea

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here whilst walking the coast path. Room was clean and comfortable and the staff were very helpful, friendly and professional. I didn't eat here so I can't comment on the food. Only very minor bit of feedback is I found the TV was mounted too high on the wall for my liking. Ok I guess to watch lying down! Overall would certainly recommend this hotel for cleanliness, customer care, and central location.
Stayed 1 night in Jun 2021
Response from Andrea on Jun 28, 2021
Dear Guest, Many thanks for your feedback and review and we are delighted you enjoyed the convenient location for your coastal walk. We appreciate guests need comfort and good food and drink when away from home and offer this along with homely hospitality. We hope the coastal path walk was a success.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy days at the Manor hotel.
Lovely hotel, friendly staff and relaxed atmosphere. Stayed for a weekend with our dog, nothing was too much trouble. Had a very good meal in the bar, there was a great range of wines and a very well stocked bar. My partner particularly liked the local ale brewed only 100 yds away. Room was clean with very comfortable bed and great views.
Stayed 2 nights in Jun 2021
Response from Andrea on Jun 28, 2021
Dear Guest, Many thanks for your lovely review and comments and we are delighted you enjoyed your stay and our well stocked bar. We try to ensure all guests leave relaxed, well fed and watered and revitalised after a good sleep. We look forward to seeing you again soon.

8/10 Good

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean and has obviously been refitted recently has a good shower and there is a great view from the top floor(room 25). The staff friendly. Breakfast was very good. Only a couple of issues is it is very hard to park in the surrounding areas if you haven't pre-booked one of the 5 spaces at the hotel also the wifi barely worked on the top floor. We would stay again
Stayed 2 nights in Jun 2021
Response from Andrea on Jun 21, 2021
Dear Lucinda, many thanks for your review and feedback and we are delighted that the most important aspect of your stay, namely cleanliness, staff friendliness, comfort were praised. Parking is slightly out of our control in a town centre location and we do our best to advertise this fact on our website listings. A map to car parks can be found on our website and our team will direct you to the various local options of parking on your arrival at the hotel. We look forward to welcoming you back.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021
Response from Andrea on Jun 18, 2021
Many thanks for your feedback. We are delighted you enjoyed your recent stay and look forward to welcoming you back.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to park our car prior to check in as we were going out for lunch and were able to have a drink knowing car was safely parked. Spent an enjoyable evening in the bar watching French Open with others, great atmosphere. Wonderful sea views from our room which was very comfortable. Would definitely stay again.
Stayed 1 night in Jun 2021
Response from Andrea on Jun 15, 2021
Dear Guest, Many thanks for your lovely review and comments and we are delighted your recent stay was comfortable. We enjoy offering homely hospitality to all guests and hope everyone feels relaxed while staying with us. We look forward to welcoming you back

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Andrea on Jun 10, 2021
Many thanks for your review. We appreciate all feedback and hope to see you back before long.

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Andrea on Jun 2, 2021
Many thanks for your review. We are grateful for your feedback and look forward to welcoming you back.

6/10 Okay

Martin

Liked: Cleanliness
Stayed 2 nights in Nov 2020
Response from Andrea on Nov 10, 2020
Thank you for your response. I am sorry you were not more satisfied with your visit, as you did not mention any issues while you were with us.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manor Hotel Exmouth
Very nice indeed They are coping with the virus restrictions well Feel Safe Food very good Amazing Breakfast too
Stayed 1 night in Oct 2020
Response from Andrea on Oct 30, 2020
Dear Guest, Many thanks for your review and feedback and i am delighted you felt safe during these uncertain times. We are doing what we can to ensure a comfortable and calm environment is available to all guests. Couple that with good food and you should leave relaxed and happy.

2/10 Terrible

David

Stayed 3 nights in Aug 2020
Response from Andrea on Oct 19, 2020
HI David, thank you for your review - however without feedback we cannot comment on what your issues were.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would have liked the evening meal in the resterant not the bar.T1he bathroom was very small and we would have preferred a shower. .It is a very friendly hotel and spotlessly clean
Stayed 2 nights in Sep 2020
Response from Andrea on Sep 28, 2020
Dear Guest, Many thanks for your review and comments and I am sorry you did not inform us of the wish to have dinner in the restaurant. We would more than happily have served you there had you asked! All bathrooms in the hotel were fitted out with baths when we took over and we are in the process of upgrading the bathrooms to include some with only showers and some with baths and showers over. We feel we need to have a mixture on offer as many guests still enjoy a bath. With specific requirements we ask that guests telephone the hotel in advance to find out what facilities are available for their booking so that we can accommodate everything in a room of their choice as far as possible. Thank you for the kind comments regarding the friendly staff - everyone works hard to ensure great service is offered to all. During these difficult times the housekeeping team have a huge task sanitising every room and all common areas thoroughly on a daily basis and frequently throughout the day. We look forward to welcoming you back.

8/10 Good

Liz, Essex

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and bedroom very clean and comfortable. Sanitiser provided for the room.
Stayed 4 nights in Sep 2020
Response from Andrea on Sep 27, 2020
Thank you for your feedback - we appreciate your comments and look forward to welcoming you back.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel with lovely sea views
Lovely overnight stay. Old hotel so a few wonky walls and quirky layouts . Room looked newly decorated,clean and fresh. Worth paying for sea view. Beautiful view to wake up to . Could do with some biscuits on the tea and coffee tray .
Stayed 1 night in Sep 2020
Response from Andrea on Sep 21, 2020
Thank you for your review and comments and i am delighted you enjoyed the character full hotel with it's history embedded in the walls and floors. Located on The Beacon gives us a lovely elevated position overlooking the bay and Exe estuary. We offer welcome chocolates in the room and have biscuits and coffees available in the bar. Any food we place in the rooms either has to be consumed or thrown away due to the covid guidelines and we hate wasting food. We look forward to welcoming you back. Andrea

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bed uncomfortable
Hotel is in a great location, however our bedroom ( especially for the price we paid) was very underwhelming. Extremely small room with the most uncomfortable and, again small, bed I have ever had the misfortune of paying to sleep in. The service Howe we was good and the building is great so, hopefully, they have better room and bed alternatives.
Stayed 1 night in Sep 2020
Response from Andrea on Sep 16, 2020
Dear Lisa i am sorry you found your room small and the bed uncomfortable - we have replaced all mattresses since we took over the hotel and have sought advice from experts in the field about the type of mattress generally most chosen. Obviously we cannot please every guest with their choice of mattress. Our rooms vary in size, shape, colour and location within our ancient building - booking through an agent means we cannot talk you through the choices of rooms in the hotel - therefore we recommend guests to call the hotel direct to avoid disappointment or indeed an unsuitable room for their stay. Andrea

8/10 Good

Gordon

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2020
Response from Andrea on Sep 12, 2020
Thank you for your review - we appreciate you taking the time to send feedback. Andrea

10/10 Excellent

Yoshiki

Stayed 1 night in Aug 2020
Response from Andrea on Sep 11, 2020
Many thanks for your feedback - we look forward to welcoming you back soon. Andrea

6/10 Okay

Ian

Business traveler
Stayed 1 night in Aug 2020
Response from Andrea on Aug 12, 2020
thank you for your review.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and cozy place, very friendly staff and a super breakfast!
Stayed 1 night in Dec 2019
Response from Andrea on Dec 23, 2019
Dear Steve, Many thanks for your review and comments. We appreciate all feedback and are thrilled you enjoyed our friendly service and fresh breakfast offerings. Local ingredients cooked to order for breakfast is a great start to the day. We look forward to seeing you again. Andrea

10/10 Excellent

Yves

Stayed 2 nights in Dec 2019
Response from Andrea on Dec 11, 2019
Many thanks for your feedback. We are delighted you enjoyed your stay and hope to be seeing you again before too long.

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Andrea on Oct 26, 2019
Dear Elise, Many thanks for your review. We are delighted you enjoyed your stay and look forward to welcoming you back.

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019
Response from Andrea on Sep 11, 2019
Thank you for your review. We appreciate your feedback and look forward to welcoming you back.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, close to the town and the seafront. Hotel is older but clean, comfortable and the staff are helpful and friendly.
Stayed 5 nights in Jul 2019
Response from Andrea on Aug 1, 2019
Dear Richard, Many thanks for your review and comments and i am delighted you found our historic hotel clean and comfortable. We have tried to ensure the character of the 300 year old building has been kept in tact whilst also updating the ground floor. More refurbishment work will be undertaken in the New Year when we close for 3 weeks. I am delighted our staff looked after you well and we look forward to seeing you again before too long.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The room was nice. The food, breakfast and dinner, was poor. Lack of choice and poor quality. Unimaginative and obviously done on the cheap.
Stayed 1 night in Jun 2019
Response from Andrea on Jun 25, 2019
Thank you for your review and i am sorry you found our freshly prepared meals and choices lacking. We aim to offer a broad selection of menus including vegetarian and meals for special nutritional requests. Whilst every establishment watches the cost in every aspect of their business our chefs source locally and support our community as much as possible. I am sorry i cannot comment on your stay as with anonymous reviews we cannot pinpoint any issues that might have arisen.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful when I needed to make a change to my booking. Breakfast service was quick and the food was great.
Stayed 1 night in Jun 2019
Response from Andrea on Jun 4, 2019
Many thanks for your review and comments. I am delighted you found our wonderful staff friendly and that we could assist with a change in your booking. Our chefs are sourcing ingredients as local as possible and serve up freshly prepared cooked-to-order food. We look forward to seeing you again before too long .

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old building but the furnishings are modern and adequate. The food is very good, with fresh vegetables and always a vegetarian selection on the menu. The evening sun makes just a few tables near the windows most uncomfortable on sunny evenings, a sun blind is an absolute necessity in the dining room. In an ideal situation close to town and the sea front, the only drawback is the very limited amount of parking space.
Stayed 3 nights in May 2019
Response from Andrea on Jun 3, 2019
Dear Guest, Many thanks for your review and comments. I am glad you enjoyed the modern feel in the ancient building and that the food was well presented. We love evening sun in the dining room lightening up everyone's mood and are happy to sit guests away from the sun should they request this. It is lovely to be able to offer a seat wherever the guest would feel most comfortable. Parking in the centre of town is an issue everywhere but we do have free parking outside the hotel, a council car park 30 seconds away and a small car park at the rear of the building. Plenty of options for everyone and should any guest require assistance with parking we offer a map of all local car parks.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Friendly helpful clean and comfortable, we had a third floor sea view room which was quite small but adequate for a one night stay.
Stayed 1 night in May 2019
Response from Andrea on May 28, 2019
Dear guest, Many thanks for your review and comments. We are happy your stay was comfortable and that our staff looked after you well. Our top floor rooms are in the eaves of our historic building and are by nature there small but the benefits are the fantastic view. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very conveniently situated for the town and the seafront. Our room was a bit quirky but spotless and the beds were very comfortable. We had dinner which was perfectly good and the breakfast was outstanding! The staff were excellent and the whole atmosphere spoke of a happy environment. Parking is a bit problematic but otherwise we had a very good, value for money experience.
Stayed 1 night in May 2019
Response from Andrea on May 5, 2019
Many thanks for you review and comments and for choosing Manor Hotel for your stay in Exmouth. I am delighted you enjoyed your meals with us as our chefs work hard to prepare fresh locally sourced food. We aim to provide a friendly atmosphere with homely hospitality.

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Positives: Convenient location close to town centre and station, friendly, helpful and efficient staff, lovely views over gardens towards the sea from breakfast room / restaurant and some of the bedrooms. Negative: Slightly disappointing shower pressure in top (3rd) floor room.
Stayed 1 night in May 2019
Response from Andrea on May 5, 2019
Thank you for you review and comments. Our hard working staff offer friendly service and ensure all guests have a relaxing visit. I will have the bathroom shower pump checked out as we have installed new boilers and pumps throughout the hotel. We look forward to welcoming you back.