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Reviews of Best Western Brome Grange

3 out of 5
Best Western Brome Grange
Norwich Road, Brome, Eye, England

Reviews

7.2

Good

Rating 10 - Excellent. 70 out of 285 reviews" "
Rating 8 - Good. 103 out of 285 reviews" "
Rating 6 - Okay. 56 out of 285 reviews" "
Rating 4 - Poor. 39 out of 285 reviews" "
Rating 2 - Terrible. 17 out of 285 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff gave us different bedding when quilts too heavy which was good
Stayed 2 nights in May 2024

10/10 Excellent

Cosmea Dameana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked my stay the receptionist was a lady and was very kind and polite with me helping me with everything. The chalet was beautiful and very big.
Stayed 1 night in May 2024
Response from Kali on May 2, 2024
Thank you for your kind review. Hope to see you again.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great staff, lovely food and nice comfy bed and spotless room. Amazing
Stayed 1 night in Apr 2024
Response from Kali on Apr 9, 2024
Thank you for your lovely review. All reviews help us to improve.Hope to see you again.

2/10 Terrible

Shelley

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Absolutely appalled with this hotel, we booked the room with the hot tub to arrive and check in. Then to be shown to our room and there was a sign saying jacuzzi out of order. We was not informed of this before our stay. We booked this weekend away because we needed a weekend away and it was completely ruined by lack of communication from this hotel. We were offered a room change which we accepted but it put a complete downer on on break. I will be contacting the hotel chain directly
Stayed 3 nights in Mar 2024
Response from Kali on Apr 1, 2024
Hi Shelley. I am very sorry that you were not informed that the jacuzzi was out of order. The price was lowered due to the jacuzzi not being in use. We start our refurb tomorrow in the bridal suite so i can assure you this wont happen again. Thank you for accepting the room change and free drink for yourself and your partner. I will let you know once our refurb has been done and will give you the option to re-visit. I wish you a great week ahead. Kind regards

6/10 Okay

Rosina

Stayed 1 night in Feb 2024
Response from Kali on Feb 12, 2024
Thank you for your review Rosina.

4/10 Poor

Mrs Linda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were very tired and had mould issues in the bathroom tv not working, rooms not very warm, my sisters room (not booked through Expedia) had a major water leak under the floor tiles in the bathroom we did complain the next morning as it was to late when we arrived, the staff where absolutely brilliant they couldn’t do enough for us they managed to put us in some much better rooms even though still very tired, the rooms need major refurbishment to warrant the cost…. It was only the staff that stoped us asking for a refund or some sort of compensation.
Stayed 2 nights in Nov 2023

2/10 Terrible

Christine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
My room was not clean, curtains hanging from pole, holes in walls, kettle needed descaling. Bathroom ... base of toilet dirty, looked like urine or faecal stains. Floor tiles when walked on had water comeing up through them. Gap under main door you could see daylight and the draft was quite bad. Complaint made to staff who were very helpful and did move me as I'd asked but not until the next day.
Stayed 2 nights in Nov 2023
Response from Kali kounnis on Nov 29, 2023
I am very sorry that your room was not up to standard. I am pleased that my staff were able to move you to an alternative room. This couldn’t be done on the day you arrived as we were fully booked. We have taken your feedback on board and we are now working on the faults that have been bought to our attention. I do hope that in future you will consider staying with us again so we can make your experience a good one .

8/10 Good

Richard

Stayed 1 night in Nov 2023
Response from Kali on Nov 20, 2023
Thank you Richard for the 8/10 review . We hope to turn that to 10/10 on your next stay.

10/10 Excellent

R W

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy 12th Birthday
Very positive experience from start to finish. The staff were all very welcoming and friendly, couldn't do more to help. We ate in the restaurant in the evening, they accommodated the children, breakfast was lovely the next morning. The same member of staff looked after us for both meals and he was a real credit to the hotel, so friendly and polite and couldn't do enough to help.
Stayed 1 night in Nov 2023
Response from Kali on Nov 5, 2023
Thank you very much for your kind review . We look forward to seeing you again soon .

8/10 Good

william

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was easy to find. Julie, receptionist, was very welcoming and upgraded us without being asked. Room was nicely furnished and decorated but the bathroom was very small.
Stayed 2 nights in Oct 2023
Response from Kali on Oct 31, 2023
Thank you for your kind review .

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasure staying there and staff were very friendly. The room was spacious and comfortable. I would recommend people staying there.
Stayed 2 nights in Oct 2023
Response from Kali on Oct 31, 2023
Thank you for your kind review . We are glad you enjoyed your stay and hope to see you again soon .

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Excellent service staff were amazing could not be more helpful, warm and friendly atmosphere very welcoming
Stayed 3 nights in Oct 2023
Response from Brome Grange Team on Oct 9, 2023
Thank you David,We look to welcoming you back soon!

4/10 Poor

Olga

Stayed 1 night in Oct 2023
Response from Kali on Oct 31, 2023
Thank you Olga .

10/10 Excellent

John

Business traveler
Great hotel
Great stay, clean comfortable and really friendly staff.
Stayed 2 nights in Sep 2023
Response from Kali on Oct 31, 2023
Thank you for your kind review John

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location
Stayed 1 night in Aug 2023
Response from Kali on Oct 31, 2023
Thank you Sarah . Hope to see you again soon .

10/10 Excellent

Anthony

Stayed 1 night in Aug 2023
Response from Kali on Oct 31, 2023
Thank you Anthony . Apologies for the late response. Brome grange is now under new management and will continue to monitor and respond to reviews .

8/10 Good

angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.Clean and quiet .
Stayed 2 nights in Aug 2023
Response from Kali on Oct 31, 2023
Thank you for taking time out to leave us a review . All feedback is highly appreciated. Hope to see you again soon .

8/10 Good

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kali on Oct 31, 2023
Thank you John .

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great locu
Great location, nice quiet room. Fully stocked tea and coffee facilities.
Stayed 2 nights in Jul 2023
Response from Kali on Oct 31, 2023
We appreciate your feedback . Thank you Deborah . Hope to see you again soon .

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Convenient, Good service, but TLC needed
Hotel is very conveniently located for my reason to stay but (outside) rooms are in need of a bit of TLC. Thumbs up to the housekeeping team, and for the cleaning and replacement of items, they get a big thumbs up compared to likes of Travelodge/Premier Inn.
Stayed 4 nights in Jul 2023
Response from Kali on Oct 31, 2023
Thank you for your kind review . Brome grange is now under new ownership and management but happy to let you know that our fantastic housekeeping team remain the same . We hope to see you soon

6/10 Okay

Emma

Stayed 2 nights in Jul 2023

10/10 Excellent

Chloe

Stayed 1 night in Jun 2023

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and great staff!
Stayed 3 nights in Mar 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Only thing that would of been better is if they had served lunch as well as breakfast and dinner
Stayed 1 night in Mar 2023

8/10 Good

Lee

Stayed 1 night in Dec 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Very friendly and helpful staff. No hot water first night but subsequently moved to another room which was great. No further problems
Stayed 2 nights in Dec 2022

8/10 Good

olaitan

Stayed 3 nights in Nov 2022

8/10 Good

olaitan

Stayed 1 night in Oct 2022
Response from Finley on Oct 30, 2022
Dear Olaitan,Thank you for your feedback, it is very important to us.We do hope to see you again soon,Kind Regards,The Reception Team

10/10 Excellent

Gareth

Stayed 1 night in Oct 2022
Response from Finley on Oct 30, 2022
Dear Gareth,Thank you very much for your feedback it is very important to us.We do hope to see you again soon,Kind Regards,The Reception Team

10/10 Excellent

Mike

Stayed 1 night in Oct 2022
Response from Finley on Oct 30, 2022
Dear MikeThank you very much for your feedback it is very important to us. We do hope to see you again soon.Kind Regards,The Reception Team

4/10 Poor

Glenn

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Aimie, Reception on Oct 3, 2022
Dear Glenn,Thank you for leaving a review regarding your stay with us. Your feedback is important to us.We hope to welcome you back in the future.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked 2 nights for a visit to BSB snetterton, hotel was well located, clean, comfortable, good food and helpful, friendly staff
Stayed 2 nights in Sep 2022
Response from Reception on Sep 16, 2022
Thank you for your positive comments

8/10 Good

Paidamoyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Reception on Sep 16, 2022
Thank you

6/10 Okay

Darren

Stayed 1 night in Aug 2022
Response from Reception on Sep 16, 2022
Thank you

8/10 Good

Gavin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place to stay.
Well appointed, large rooms, with comfortable beds. Bathroom was a little dated, unlike the rest of the room, and shower over the bath left a little to be desired by modern standards.However, pricing was reasonable so can't complain too much! Service was quite slow in the restaurant at both breakfast and dinner. Breakfast was fine. Dinner was not the best food I've ever had but by no means bad. Disappointed that a service charge was automatically added to the bill without my knowledge at dinner. A little off the beaten track and need to be able to drive to get to the nearest town.
Stayed 2 nights in Aug 2022
Response from Reception on Sep 16, 2022
Thank you for your comments

6/10 Okay

Keith

Liked: Room comfort
Great Expectations ?
Quite basic rooms, nothing special. Comfortable bed good. Dining room a real shock for the evening meal, dull and depressing; It was light outside and it had large windows and curtains, but all curtains were closed and little lights were on. The dining room was dark and without atmosphere - not pleasant to enjoy a meal in. Food average. Breakfast was in the same room, but this time with the curtains open - so marginally better. But a lack of essential items spoilt it; no fruit juice whatsoever and the chef was unable to produce the porridge requested; we heard that they ran out of milk ! No receptacle to place spent tea bags.
Stayed 2 nights in Jul 2022
Response from Reception on Sep 16, 2022
Sorry to hear about your experience.

6/10 Okay

Joanne

Business traveler
Liked: Cleanliness, staff & service
The hotel was very close to a main road and although the room was a distance away I was woken up with traffic noise at 4am with the radiator vibrating with each lorry. Food was average. Reception staff very friendly.
Stayed 1 night in Jun 2022
Response from Aimie, Reception on Jun 30, 2022
Dear Joanne Thank you for writing your review, we appreciate your feedback. Please accept my apologies for the road noise. I will pass your lovely comments on to our reception staff. We hope to welcome you back in the near future.

6/10 Okay

Rosemary

Disliked: Property conditions & facilities
Hotel was a bit tired. Breakfast staff could not cope with so many guests. The air freshener was so strong in my room, it made the coffee mugs taste of it.
Stayed 2 nights in Jun 2022
Response from Aimie, Reception on Jun 30, 2022
Dear Rosemary Dear Georgina Thank you for writing your review, we appreciate your feedback. I will pass these comments onto the correct departments so we can address these issues. Please accept my apologies. We hope to welcome you back in the near future.

8/10 Good

Simon

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022
Response from Aimie, Reception on Jun 30, 2022
Dear Simon Thank you for writing your review, we appreciate your feedback. We hope to welcome you back in the near future.

8/10 Good

Francis

Business traveler
Liked: Cleanliness, staff & service, room comfort
Very friendly staff great warm check in
Stayed 1 night in May 2022
Response from Aimie, Reception on Jun 30, 2022
Dear Francis Thank you for writing your review, we appreciate your feedback. I will pass your kind comments onto our Reception Team. We hope to welcome you back in the near future.

4/10 Poor

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated hotel with expensive breakfast
Outdated hotel where they charge you a small fortune (£20 per person!) for a severely limited buffet breakfast... Save your money and go elsewhere or at least save some money and have breakfast out in Diss. The room and bathroom was very outdated.
Stayed 1 night in May 2022
Response from Aimie, Reception on Jun 30, 2022
Dear Hannah Thank you for writing your review, we appreciate your feedback. We hope to welcome you back in the near future.

2/10 Terrible

Darren

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2022
Response from Aimie, Reception on Jun 30, 2022
Dear Darren Thank you for writing your review, we appreciate your feedback. We hope to welcome you back in the near future.

2/10 Terrible

Trevor

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I was moved to an outside chalet/room (14) as there was a wedding party and my original room was next door to the main function room....I was told. I thanked the staff member for his consideration but wish sincerely he hadn't bothered moving me. The noise would have eventually stopped next to the function room, but it didn't in room 14. An incessant drone, dying down for a brief time then returning with a vengeance. Awful. This room should not be used !!
Stayed 1 night in May 2022
Response from Aimie, Reception on Jun 30, 2022
Dear Trevor Thank you for writing your review, we appreciate your feedback. Please accept my hugest apologies for the noise disturbance you encountered during your stay with us. We hope to welcome you back in the near future.

6/10 Okay

Stephen

Business traveler
Stayed 1 night in May 2022
Response from Aimie, Reception on Jun 30, 2022
Dear Stephen Thank you for writing your review, we appreciate your feedback. We hope to welcome you back in the near future.

2/10 Terrible

mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
We booked a double room "over looking the courtyard". On arrival we were told none of these rooms were available, being already allocated to others. We were given another room but this only had a 3/4 bed. When we tried the shower we found it to be broken with the temperature set on high, which as actually "scalding". It was only for the fact that my wife unhooked the shower head which stopped her getting burnt! Representations to reception fell on deaf ears with blame being allocated to the booking agency - 'Hotels.com' Terrible experience and would NEVER go back. Even considering boycotting Best Western - this hotel is affecting their reputation.
Stayed 1 night in Apr 2022

4/10 Poor

Alison

Disliked: Cleanliness, property conditions & facilities
poor condition of rooms, poor communication
Superior double room booked to stay on my husbands 40th birthday, entered the room and there were two single beds, staff said a mesaage was sent to request it be made into a twin ...... i did not sent any messages at all! Staff made it back to a double but it was the two singles pushed together and they were not mattresses designed for this use the ridges of mattresses seems made it uncomfortable in the middle. There was dust on the table, smears from cleaners attempting to clean head board, drip marks on splash board under sink, limescale and scum around shower door, hole in wall/skirting in bathroom, towel hook loose/hanging off wall.
Stayed 1 night in Apr 2022

8/10 Good

olaitan

Stayed 3 nights in Apr 2022

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Economy accommodation in a convenient location. It is no-frills, and the bar and restaurant is over-priced, but the staff could not have been friendlier - helpful, engaging, and really welcoming. Wouldn’t hesitate to stay again if I was in need of a stopover.
Stayed 1 night in Apr 2022

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

4/10 Poor

SHARON

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good experience. Settee smelt and decoration in poor state. Right on the road so noisy. No sleep at all. Not good.
Stayed 1 night in Apr 2022