Check in was HORRIBLE, it took 45 minutes. My reservation was non refundable. My credit card was charged and I had a confirmation number.
The problem was that the hotel had not received their payment from Expedia, so could not issue a key.
We had to ask for a bar of soap. The coffee maker had no coffee pot. When the front desk was notified, they had "to find one," and I had to go to front desk to pick it up.
Best part? My bed had a cheap blanket with cigarette burns in it and NO sheet. We had to go to front desk for that too.
The sole woman at the front desk, Colleen, worked very hard to make things right. She had a line up of several (5) sitting on the ground outside waiting the to check in.
Ultimately, this is an owner/management problem that is reflected throughout the facility.