All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you so much for your 5* review following your stay with us. I'm so pleased we managed to impress so much, and hope we will be able to welcome you again the next time you're in the area. Thank you again
Great location for travelling to Southampton for a cruise, room was clean and tidy staff was really nice, would stay here again
Emma
Stayed 1 night in Apr 2024
Response from George on Apr 8, 2024
Thank you for such a lovely review about the team and the cleanliness of the hotel. It's great to hear that you would stay again, and I hope you had a lovely cruise!
8/10 Good
Jeffrey
Traveled with family
Mar 19, 2024
Liked: Cleanliness, staff & service, amenities
Litter.
Jeffrey
Stayed 1 night in Mar 2024
Response from George on Mar 19, 2024
Thank you for taking the time to review. I hope we've done enough to be able to welcome you back at some point in the future
Thank you for taking the time to review, I hope if we get the chance to welcome you back again, we can make your next stay 5*! We do appreciate you taking the time to comment on your experience.
4/10 Poor
Trevor
Jan 22, 2024
Trevor
Stayed 1 night in Jan 2024
Response from George on Feb 5, 2024
I am sorry that your stay wasn't all we would have hoped for. If you have any further information to help us improve further, please feel free to contact us directly. Apologies that we didn't get it quite right on this occasion.
10/10 Excellent
Justin
Dec 28, 2023
Justin
Stayed 1 night in Dec 2023
Response from George on Jan 23, 2024
Thank you so much for your 5 out of 5 review! I'm delighted we were able to deliver such a great stay for you, and hope we get to see you again very soon. Thank you again
Much better than expected - clean and comfortable - good breakfast and dietary requirements catered very well - late checkout also
David
Stayed 2 nights in Dec 2023
Response from George on Dec 27, 2023
Wow what a fantastic review to receive, thank you so much. I'm delighted that we were able to provide you with such an enjoyable stay, and really hope we get to welcome you again. Thank you again, reviews like this really do mean so much to us.
8/10 Good
Neil
Dec 26, 2023
Neil
Stayed 3 nights in Dec 2023
Response from George on Dec 28, 2023
Thank you very much for your review, and I hope we did enough to be able to welcome you back any time you're back in the area.
Stayed here many times friendly staff loads of parking would recommend
Paul
Stayed 2 nights in Dec 2023
Response from George on Dec 27, 2023
Thank you so much for your really kind words about the team here. I'm really pleased to hear you've enjoyed your experiences with us, and hope we get to welcome you many more times to come.
6/10 Okay
Kevin
Dec 26, 2023
Kevin
Stayed 1 night in Dec 2023
Response from George on Dec 27, 2023
Thank you for taking the time to leave your feedback, I hope we did enough to be able to welcome you back again should you be in the area again.
8/10 Good
Marion
Dec 24, 2023
Marion
Stayed 1 night in Dec 2023
Response from George on Dec 27, 2023
Thank you very much for your 8/10 review - I hope next time you're in the area, we're able to welcome you again.
A lovely stay with good facilities, lashing of hot water, a fridge in the room, great breakfast and attentive staff.
My only complaint was the bed was very firm.
robert
Stayed 3 nights in Dec 2023
Response from George on Dec 18, 2023
Thank you so much for your wonderful review of your stay with us. It's so great to hear that the staff and all that they delivered impressed so much, and I really hope we get to welcome you back again very soon. I am sorry that the bed was too firm for your liking, and hope we could find something more to your taste during any return visit. Thanks again
Lovely hotel rooms are a little tired but clean and equipped well for a short stay, breakfast was excellent plenty of choice and a lovely restaurant to eat in didn’t use the bar but as the restaurant it looked excellent, all in all an excellent stay close to the family we were visiting
Beverley
Stayed 1 night in Dec 2023
Response from George on Dec 15, 2023
Thank you for taking the time to leave such lovely feedback following your stay with us. I'm so pleased we were able to help give you such a great break away, and hope we can do the same for you again the next time you're in the area.
So we stayed as a mum and daughter with my two boys, we had a family room with a double bed , 2 single sofa beds and a cot and there was still plenty of room. The only downside was that the mattress on one of th sofa beds was very uncomfortable and left my mum with a bad back . When we spoke to the receptionist about it the only response we got was oh sorry but they are meant for children. So clearly the expectation was for myself and my mum to share a bed , which we haven't done in a number of years. There could be a vast diverse number of people coming to stay that may not wish to stay in a bed together and the answer to the problem was not acceptable that it's for children only.
Amy
Stayed 1 night in Dec 2023
Response from George on Dec 14, 2023
Thank you for taking the time to give your detailed feedback, and I'm pleased that on the whole you enjoyed your stay. I am sorry about the communication regarding the sofa beds; Whilst they are generally designed for children, I'm disappointed that we didn't communicate this clearly enough during the booking process, and that the response you got when querying during your stay was less empathetic than I would expect from our team. I hope we have done enough to be able to welcome you back, and if so, be able to offer you an entirely hassle-free stay with us next time.
Used for my parents who needed an accessible room which was very good.
Dean
Stayed 1 night in Dec 2023
Response from George on Dec 7, 2023
I'm delighted to hear that our team were able to accommodate your parents as requested, and that they were able to have a comfortable stay with us. I hope we'll be able to welcome them again, any time they're back in the area. Thank you
8/10 Good
Paul
Traveled with partner
Dec 2, 2023
Liked: Cleanliness, staff & service
The staff were excellent, they were friendly and very helpful. Food was good.
The room was clean but need some updating.
Plenty of parking and very easy to get to.
Paul
Stayed 1 night in Dec 2023
Response from George on Dec 7, 2023
Thank you for such a lovely review of the team, food, and cleanliness. We are due to begin a refurbishment next year, and I hope we'll be able to welcome you back to enjoy the results! Thank you again for taking the time to review
This hotel was a stopover for us, for a cruise from Southampton, found the hotel better then we expected, great position, great staff, lovely bedroom and outlook good, also lovely villages near by. We will definitely use this hotel again.
Margaret
Stayed 1 night in Nov 2023
Response from George on Dec 14, 2023
Thank you so much for such a lovely review of your stay with us. I'm delighted that we were able to offer you such a great place to stop before your cruise, and it's great to hear that you'll be back again. I hope you had a fantastic trip to sea, and look forward to welcoming you back in the future.
Great location, amazing stuff and the breakfast is the best!
Jon
Stayed 2 nights in Nov 2023
Response from George on Nov 20, 2023
Thank you for such a wonderful review of the hotel, our team, it's great to hear how much you enjoyed the breakfast. We hope to welcome you back again very soon for another great stay! Thank you again for taking the time to review
6/10 Okay
Linda
Nov 19, 2023
Linda
Stayed 1 night in Nov 2023
Response from George on Dec 7, 2023
Thank you for your review, I am sorry we didn't manage to make a better impression on you on this occasion, but hope we did enough that you might give us another chance should you be back in the area.
6/10 Okay
Phil
Nov 19, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Phil
Stayed 1 night in Nov 2023
Response from George on Dec 7, 2023
Thank you for your review, I am sorry we didn't manage to make a better impression on you on this occasion, but hope we did enough that you might give us another chance should you be back in the area.
8/10 Good
Tracey
Nov 6, 2023
Tracey
Stayed 1 night in Nov 2023
Response from George on Nov 7, 2023
Thank you for your 8/10 review of your stay. I'm really pleased that it met so many expectations, and I hope we can welcome you back for a 10/10 experience at some point very soon! Thank you again
10/10 Excellent
Monika
Nov 5, 2023
Monika
Stayed 2 nights in Nov 2023
Response from George on Nov 6, 2023
Thank you so much for your 10/10 review! This is so great to receive, we're all so pleased you enjoyed your stay so much, and hope to see you again very soon! Thank you again
Thank you for your 5* review. I'm delighted that you were able to enjoy your stay so much, and hope you will return any time you're back in the area. Thank you again.
Booked a double room with double bed
On arrival I was allocated a single bed ! When I asked why and can I change room to what I booked and paid for I was informed that there are no double bed rooms left and if you book through Hotel.com they see it as a request and not a booking ! What a joke needless to say I won’t be staying here again
Darran
Stayed 1 night in Oct 2023
Response from George on Nov 2, 2023
I'm very sorry that you are so disappointed in your stay. We can see that you booked a standard room, and put a double down as a request. I understand that our team tried to offer you some complimentary drinks and breakfast to appease you, but understand that this was not well received. I am sorry that you won't be staying with us again, and apologise for any confusion during the booking
Thank you for such a wonderful review of the team and our food offering. What more could we ask for from feedback, and I hope that we get to welcome you back very soon for another great stay. Thank you so much for taking the time to leave these comments
Room was great value for the money, clean and in good repair. Desk staff was really nice, helpful and quick to check in.
Kevin
Stayed 1 night in Oct 2023
Response from George on Oct 18, 2023
Thank you sincerely for your feedback about your stay. I'm delighted that the team gave you such a pleasant welcome, and that the rest of the stay remained so enjoyable. I hope we see you again very soon!
8/10 Good
Sandeep
Oct 17, 2023
Sandeep
Stayed 1 night in Sep 2023
Response from George on Oct 18, 2023
Thank you so much for your really kind feedback, and I hope this means we did at least enough to ensure we see you back here again, the next time you are in the area.
6/10 Okay
Mr ian
Traveled with partner
Oct 15, 2023
Liked: Staff & service
Noise by the hotel glazing not good enough
Mr ian
Stayed 1 night in Sep 2023
Response from George on Oct 16, 2023
I'm really sorry that you were disrupted by any noise during your stay. I hope that if you were to give us another try, we might be able to find you a quieter room on request. Apologies that we didn't completely meet your expectations on this occasion, but thank you for taking the time to review.
i wasnt to keen on the guy that checked us in and didnt feel we should of paid for parking as we had paid over £100 for the room! rooms need updating and painting - shower heads need replacing
karren
Stayed 1 night in Sep 2023
Response from George on Oct 4, 2023
Thank you for taking the time to leave your feedback although I am sorry that you weren't left completely satisfied by your stay. We are due a refurbishment to begin in the near future, so I hope you would consider giving us another opportunity if returning to the area once completed.
10/10 Excellent
Janet
Oct 3, 2023
Janet
Stayed 2 nights in Oct 2023
Response from George on Oct 5, 2023
Thank you so much - it's always great to see a 10/10 review, and I hope this means you'll be back to stay with us any time you're next in the area!
8/10 Good
Mrs S
Sep 30, 2023
Mrs S
Stayed 1 night in Sep 2023
Response from George on Oct 2, 2023
Thank you so much for your 8/10 review. I'm glad that overall your stay was enjoyable, and I hope if we're able to welcome you back at any point, we'll be able to make it even better. Thank you for taking the time to feedback
Wow - it's always so lovely to receive a 10/10 review! Thank you so much, and I really hope we get to see you again very soon. This really does mean a lot to us
10/10 Excellent
Deb
Sep 17, 2023
Deb
Stayed 1 night in Sep 2023
Response from George on Sep 18, 2023
Thank you so much for your 10/10 review! I'm so pleased to hear that we met all of your expectations, and we'd love to see you back here whenever you're back in the area. Thank you again,
10/10 Excellent
Jennifer
Sep 16, 2023
Jennifer
Stayed 2 nights in Sep 2023
Response from George on Sep 18, 2023
Thank you for your 10/10 review - these reviews mean so much to us, and I really hope we'll get to welcome you back again at some point in the future. Thank you
10/10 Excellent
Ernst
Sep 11, 2023
Ernst
Stayed 3 nights in Sep 2023
Response from George on Sep 13, 2023
Thank you so much for your 10/10 review. I'm delighted that we were able to deliver such a great stay for you, and hope it won't be long before we're able to welcome you back again. Thank you again,
Very welcoming staff,very clean hotel and room was really comfortable. The only downside was the broken hairdryer in the room and the parking charge
Verified traveler
Stayed 1 night in Aug 2023
Response from George on Sep 7, 2023
Thank you so much for your 8/10 review, and it's great to hear that the staff were so welcoming, and your stay so comfortable. I will pick up the broken hairdryer with our housekeeping team. We really hope we get to see you again very soon, thank you for taking the time to review.
Very comfortable, the staff were very friendly and helpful nothing was too much for them, the food in the restaurant was to a high standard and very filling. The communal areas were lovely open and spacious and made our stay very enjoyable. Will definitely stay here again when down this way.
Barbara
Stayed 2 nights in Sep 2023
Response from George on Sep 5, 2023
What a lovely review to receive, particularly around the staff attitude and approach, and to hear that the food and surroundings matched, is great to hear. Thank you so much for taking the time to leave your feedback, and we look forward to welcoming you back when you are next in the area.
10/10 Excellent
Martin
Sep 3, 2023
Martin
Stayed 1 night in Sep 2023
Response from George on Sep 5, 2023
Thank you so much for you 10/10 review. It's always great to hear that we've delivered entirely to meet expectations, and I hope you're back in the area again at some point, and we can show you another great stay. Thank you for taking the time to review.
6/10 Okay
Lucy
Aug 30, 2023
Lucy
Stayed 1 night in Aug 2023
Response from Natalie on Sep 1, 2023
I'm really sorry that we didn't manage to exceed your expectations on this occasion. The writing guidelines from hotels.com means I can't pass on specific contact details, but if you do want to let us know any further feedback that we can review, please do contact us directly as it will be gratefully received. Kind regards
Thank you so much for your 8/10 review. I'm delighted that you enjoyed your stay with us, and really hope we get to see you again at some point in the future. Thank you for taking the time to review
10/10 Excellent
Julia
Aug 28, 2023
Julia
Stayed 3 nights in Aug 2023
Response from George on Aug 29, 2023
Thank you so much for you 10/10 review. I'm so pleased we delivered such a great stay for you, and that it means you'll be back with us, the next time you're in the area? Thank you again, it really means a lot to us
We only stayed for one night and had a very enjoyable experience. The staff were all very polite and helpful. There was a little bit of noise from rooms next door but no more than other hotels we have stayed in but no road noise at all. Over all a very quite stay. Very comfortable beds and very good continental and English breakfast. Would definitely stay again.
NICK
Stayed 1 night in Aug 2023
Response from George on Aug 29, 2023
Thank you so much for your 5/5 review, it really means a lot to us to receive reviews like this, and particularly to hear that our guests have enjoyed our staffs' hospitality so much. It's amazing to hear that you'll be back, and we really look forward to seeing you when you are, thank you
Thank you so much for you 4/5 review. I'm really pleased that overall we have met your expectations, and certainly hope we did enough to be able to welcome you back in the future. Kind regards
10/10 Excellent
Alison
Aug 26, 2023
Alison
Stayed 1 night in Aug 2023
Response from George on Aug 27, 2023
Thank you so much for your 10/10 review! These mean so much to us, and it's so great when the efforts of our team deliver such a great stay for our guests. Thank you
10/10 Excellent
Bryan
Aug 24, 2023
Bryan
Stayed 1 night in Aug 2023
Response from George on Aug 27, 2023
Thank you Bryan for your 10/10 review. I'm delighted that we delivered such a great stay for you, and I really hope we get the chance to do so again, very soon. Thank you
Clean. Staff could have been a little friendlier but not bad.
Main bed too small for 2 adults, so i the wife slept on sleeper couch. A little uncomfy. But not awful.
Overall brasksfadt was good but often had to ask for cereal or hot choc etc. Not restocked . Would stay again. Good gym !!!
Verified traveler
Stayed 4 nights in Jun 2023
Response from George on Aug 22, 2023
Thank you for your review and your detailed feedback. I am really pleased that overall we did well enough to bring you back again, and we will discuss your comments with the relevant teams so we can improve on these areas immediately. Thank you again,
8/10 Good
Andrew
Aug 21, 2023
Andrew
Stayed 2 nights in Aug 2023
Response from George on Aug 22, 2023
Thank you so much for your 8/10 review - I hope we get to welcome you back at some point and do all we can to make it a full 10 next time!
Dear John,Thank you for staying with us we look forward to welcoming you back soon.Kind Regards,Louise BatemanReception Supervisor.
10/10 Excellent
Julie
Aug 20, 2023
Julie
Stayed 3 nights in Aug 2023
Response from George on Aug 22, 2023
Thank you so much for you 10/10 review - I hope you had a really great stay and a safe journey home. We all hope we'll be able to welcome you back at some point very soon. Thank you
8/10 Good
Hayley
Aug 20, 2023
Hayley
Stayed 1 night in Aug 2023
Response from George on Aug 22, 2023
Thank you so much for you 8/10 review. I hope that our team did enough that we'll be able to welcome you back at some point very soon!