Fawcett Vacations from $1,609

Was expecting more from Pullman, staff worked there but not with much passion.

The room was large and modern. The room service was excellent and the staff were friendly and helpful.

Lanson Place in Melbourne is an extremely nice hotel. I was pleasantly surprised on all accounts. The hotel lobby/lounge is beautifully designed, the rooms are also very well appointed with beautiful views and the gym is especially nice!

Reception staff were terrible at check in time. If you can, avoid checking in at 2pm. There were almost 10 parties waiting to check in and there was no system to identify who was waiting first. There was only 1 staff at the check in table at 2pm. Staff told some patrons to sit and wait while new patrons stood in line. Once they were ready to check someone new in, they called from the line rather than people sitting and waiting. When challenged, the staff were defensive and offered no apology for the error and wait time. Insgead, they argued with the customers and said they weren't aware since they were on their lunch break. The staff did not communicate to each other and no apologies were made.