Fayette County Vacations & Trips from $251

Overall a great place to stay. I stay here at least once per year. A bit irritated by the check in. Not the friendliest person and said that my card was declined. Turns out it was because she attempted to tap it instead of inserting into the machine. I had to use another card and called Visa to find out why. I am Canadian and was staying in U.S.. the checkout service was much better, different person who helped me change to the preferred card. Also, they were ill prepared for the number of people arriving after the football game ended. It’s not their first rodeo. I blame that on the business scheduling. The people working tried as best they could and were very very nice and helpful. Perfect place if seeing Bengals game. Literally a couple blocks away

It’s very average. The ceilings and floors are pretty thin, it’s an older building so it was very easy to hear the people above us at all hours. The HVAC vent in our room dripped water right where you had to stand to use the mirror in the powder room. The Toilet was not leveled/properly sealed so everytime you sat down it tilted and made a loud noise. It’s just not what I expected given the luxurious photos posted and upscale feel that’s presented. If this was a holiday inn express or something I wouldn’t complain but this was supposed to be nicer than that. The staff was friendly and it is in walking distance to several restaurants and bars. But be advised that they are demolishing a huge building right beside the hotel so if you’re trying to sleep in late you will be woken up by the noise.

The room was clean and spacious but view was of parking lot and air conditioning units. Didn’t spend a lot of time in the room, though. However, for the price it should have been better. Good restaurants near by. Parking garage elevator wasn’t working.

Great customer service, comfortable bed, and direct TV was a plus

Staff was wonderful and hotel is very nice