Viajes a Fraser Lake Todo Incluido Vuelo + Hotel

The kitchen was clean, the room was clean and the shower was amazing

We checked in around 5:00 PM after a long day of traveling and were told our room wasn't ready yet, which was disappointing since we were looking forward to unpacking and relaxing. Once we got into the room, there was a noticeable odor. For a pet-friendly room, the carpet didn't seem like the best choice. The walls were dirty, the shower tiles didn't look clean, and the bathroom exhaust fan had a lot of dust buildup. One of the lamps was broken, and staff had to come to our room to confirm we weren't responsible for the damage. We decided to check out the next day because we weren't happy with the condition of the room or our overall experience. To the hotel's credit, they only charged us for the one night we stayed and waived the pet fee, which we appreciated. Unfortunately, the room itself did not meet our expectations.

Staff were excellent and accommodating of early check-in and late checkouts and helped us cluster our groups rooms, even though we arrived and departed on different days. The pool facilities were excellent, especially for children, and there was really good workout equipment, with serious weights and pulleys. Unfortunately the bed was a bit soft and the air-conditioning unit sounded like a B 57 bomber trying to takeoff. It was impossible to sleep with the air-conditioning running. it still felt like very good value for the price with breakfast included. I would stay there again, but would just remember my earplugs.

Room was big and clean! Great location, and breakfast options

Once again Jerry, Diana and Allan were truly amazing. Greeted by name with big smile. Quick check in as usual. If I needed anything o only needed to call. Great as usual.