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Castaways Resort and Suites

Photo gallery for Castaways Resort and Suites

Primary image
Outdoor pool
Outdoor pool
TV
In-room safe, desk, blackout drapes, iron/ironing board

Overview of Castaways Resort and Suites

Castaways Resort and Suites

2.5 star property

3.6/5 Good

Top rated for staff & service (4.1/5)

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
42629 East Mall Drive, Freeport, Grand Bahama

Explore the area

  • Popular LocationPerfume Factory of Fragrances17 min walk
  • Popular LocationRuby Golf Course4 min drive
  • Popular LocationCooper's Castle4 min drive
  • AirportFreeport (FPO-Grand Bahama Intl.)4 min drive

Room options

About this area

Freeport

Located in Freeport, Castaways Resort and Suites is near the airport and near the beach. Ruby Golf Course and Port Lucayan Marina are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Rand Nature Center and Bahamia Beach. Spend some time exploring the area's activities, including golfing.
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Map

What's nearby

  • Perfume Factory of Fragrances - 17 min walk
  • Ruby Golf Course - 4 min drive
  • Cooper's Castle - 4 min drive
  • Rand Nature Center - 4 min drive
  • Bahamia Beach - 6 min drive

Getting around

  • Grand Bahama Intl. Airport (FPO) - 4 min drive

Restaurants

  • Wendy's - 2 min walk
  • Geneva's Place - 3 min walk
  • Madkap - 6 min drive
  • Coral Reef Beach Bar - 8 min drive
  • Upstairs on the Bay - 8 min drive

About this property

Castaways Resort and Suites

Resort in a national park
Take advantage of a poolside bar, a free manager's reception, and an art gallery on site at Castaways Resort and Suites. The onsite Caribbean cuisine family restaurant features garden views. Stay connected with free in-room WiFi, and guests can find other amenities such as a shopping mall on site and a garden.
Additional perks include:
  • An outdoor pool
  • Full breakfast (surcharge), an area shuttle, and a 24-hour front desk
  • Luggage storage, an elevator, and tour/ticket assistance
  • A front desk safe and a porter/bellhop
  • Guest reviews speak well of the helpful staff and location
Room features
All guestrooms at Castaways Resort and Suites include thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with cable channels
  • Balconies, refrigerators, and coffee/tea makers

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global), SGS (3rd party expert - Global), and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee daily 7 AM–10 AM: USD 8.99-18.99 for adults and USD 6.99-8.99 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Free reception
  • Room service available

Things to do

  • Art gallery
  • Designer stores
  • Fitness center
  • Outdoor pool
  • Playground
  • Shopping mall

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator

Conveniences

  • Elevator
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business center
  • Conference space (580 square feet)
  • Meeting room

Outdoors

  • Garden

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/tub combination

Entertainment

  • Cable channels
  • TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Mobile key entry
  • Safe

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Policies

Check-in

Check-in from 3:00 PM - midnight

Check-out

Check-out before 11:30 AM

Special check-in instructions

Guests must transfer via airplane and boat to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Spring Break deposit: USD 100 per day for guests under 21 years old staying between 2 March - 31 April

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 8.99 and USD 18.99 for adults, USD 6.99 and USD 8.99 for children (approximately)
  • In-room safe fee: USD 3 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Castaways Freeport
Castaways And Suites Freeport
Castaways Resort Freeport
Castaways Resort Suites
Castaways Resort and Suites Resort
Castaways Resort and Suites Freeport
Castaways Resort and Suites Resort Freeport

Frequently asked questions

Does Castaways Resort and Suites have a pool?

Yes, this property has an outdoor pool.

Is Castaways Resort and Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at Castaways Resort and Suites?

Castaways Resort and Suites doesn't offer parking.

What time is check-in at Castaways Resort and Suites?

Check-in is from 3:00 PM - midnight.

What time is check-out at Castaways Resort and Suites?

Check-out is at 11:30 AM.

Where is Castaways Resort and Suites located?

Situated near the airport, this resort is within 2 mi (3 km) of Perfume Factory of Fragrances, Ruby Golf Course, and Cooper's Castle. Rand Nature Center and Bahamia Beach are also within 3 mi (5 km).

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 27 out of 96 reviews
5 - Excellent 28%
Rating 4 - Good. 28 out of 96 reviews
4 - Good 29%
Rating 3 - Okay. 26 out of 96 reviews
3 - Okay 27%
Rating 2 - Poor. 9 out of 96 reviews
2 - Poor 9%
Rating 1 - Terrible. 6 out of 96 reviews
1 - Terrible 6%

3.9/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

3.4/5

Property conditions & facilities

3.5/5

Eco-friendliness
Write a review

5/5 Excellent

Giovanni J
Business traveler
Liked: Staff & service, property conditions & facilities
I did have a nice stay, the only think is the air condition is not cold is just fresh
Stayed 1 night in Jul 2022

4/5 Good

Lisa
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute nicest person in Grand Bahama is Miss Teresa who works at castaway at the reception desk. Each day of my time there, I look forward to seeing Miss Teresa and speaking with her. The room was very spacious and the adjustments that I asked were taken care of properly. It is in a good location downtown walkable to stores and restaurants. The hotel also arrange for taxi service which was amazing. Please ask for Miss Queenie. I would definitely stay there again.
Stayed 3 nights in May 2022

1/5 Terrible

Elkin
Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

5/5 Excellent

Gary
Stayed 1 night in Mar 2022

2/5 Poor

Paul
Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property desperately needs renovation. The room was outdated and musky smelling. Very loud music outside until after 11pm. Asked for a hair dryer and was told they used to have them but did not replace them. Disappointing.
Stayed 2 nights in Feb 2022

5/5 Excellent

Garbriel
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice and clean
Stayed 2 nights in Feb 2022

5/5 Excellent

John
Stayed 4 nights in Jan 2022

5/5 Excellent

Garbriel
Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It can be updated but overall its nice
Stayed 1 night in Jan 2022

5/5 Excellent

Mustafa
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an unbelievably nice! Suggest everyone who’s thinking :)
Stayed 2 nights in Jan 2022

5/5 Excellent

Brent
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022