弗里蒙特旅游套票 | 弗里蒙特机票+酒店优惠低至 4 折

The front desk asked us to call hotel.com to solve some system problems for them. It was your job not us, we were just guests! I stood at the front desk for almost 30 mins doing nothing Just because its problem in the hotel!

I have never had such a horrible hotel experience before. Shower was dirty upon arrival. Tv did not work. Called desk and they said they would ask manager (none on site) and get back to me. Never did I called again and they said sorry. No offer to move rooms or have someone come up. Day 2 I called on tv again. They said- yeah it just doesn’t work in some rooms. Would you book a hotel with a teenager without a tv? Then they tried to charge me for the full stay at checkout when I had prepaid months prior. I showed them the receipt and again had to be taken up with a manager who continently again was not there. They said he would call me as soon as he got there. We had to leave and driving home waited for call. Never got it. So I called again asking to speak to manager. They were “busy” at the moment but would call me right back. Never did!!! I called corporate a day later to file my complaints, got a case number and everything- said I’d hear back within 24-48 hrs. Again I never have. I would never stay with this chain again and advise you to book carefully. You won’t have any issue that comes up resolved and your room won’t be clean.