Posted Apr 16, 2016
My family and I had the misfortune of staying at this hotel. It was a horrible experience marred by the incompetent and rude service personnel.
The lone front desk employee was rude. The check in process ridiculously prolonged as we stood at the counter for 15 minutes while the lone attendant chatted on the phone. He could not be bothered to take care of me or the people in line behind me at the front desk.
When we got to the room, the room safe did not work. It was locked and the hotel staff could not get it opened. They had to switch rooms. The new room also had a locked safe. It appears that the hotel procedures call for the room safes to be locked so that you have to contact them if you want to use the safe so that they can unlock it, requiring a substantial waste of time. I have NEVER encountered such a ridiculous procedure respecting room safes in any other hotel. It is particularly outrageous in that they have you sign something at check in acknowledging that they are charging you a dollar for the safe.
In all we wasted an hour between check in and the safe fiasco.
The next day, all of the room keys they gave us stopped working.
I do not know if they even have a maid staff at the hotel, as nobody bothered to clean the room, make the beds, empty the trash or provide a new towel. All in all, this is some of the worst "hospitality" by which I have ever been victimized. They should pay people to stay here so that the staff can learn their jobs.