Ratings based on 125 Verified Reviews
They paid and stayed. We double-checked.
3.4 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
by A verified traveler
Etwas in die Jahre gekommen
Posted Aug 29, 2016Wenn man einen Pool hat , sollte man ihn auch pflegen . Das Wasser war trüb . Nicht sehr einladend .
by A verified traveler from Melbourne
Hotel is advertised asRadisson but it's not
Posted Aug 28, 2016
Pros: Not highly
Cons: Most things
Location: Great Hometown Buffet across the road
All Expedia and hotel website say this hotel is by Radisson however it's not so feel false advertising. The restaurant was closed for renovations as was half the hotel complex. The pool was supposed to be ready for use but not the case. The guest laundry was not operational. The foyer and front staff were great and while the rooms were large and clean, it was clear that the hotel was under some work in progress. At one time the complex would have been a great place to stay. It was just well there was a Hometown Buffett across the road for dinner.
by A verified traveler
A/C broken, pool closed
Posted Aug 21, 2016It's Hot in the summer in Fresno. The A/C made lots of noise but did not blow any cold air. Several rooms had the doors open because the A/C was not working. My stupid daughter likes it hot when she is sleeping. So she was happy with the broken A/C, so I did not ask to change rooms. It seemed to me that many of the rooms had broken A/C's. The hotel gardens look great, from the outside it looks like a nice hotel. But the hotel requires some maintenance to fix the pool and A/C.
by A verified traveler
do not stay here
Posted Jul 1, 2016roaches in the room, rattling air conditioner, pool closed, restaurant closed, black mold in the bathroom
by A verified traveler
Do not stay here
Posted Jun 26, 2016
Cons: Everything. Or demoslishing it.
Location: The area is sketchy.
Having traveled a great deal for work, this is the worst Hotel I've ever stayed in. The AC didn't work the entire stay and since its Fresno in the summer the temp is over 100. I called the front desk to ask about it and the staff said they were getting it looked at. The second day, the water stopped working and was unable to shower or flush the toilets. I called the front desk again and the staff said it MIGHT get taken care of today. I had enough and checked out.
by A verified traveler from Jacksonville
Nothing works
Posted Jun 25, 2016Let's start with not in the best section of town. Next air conditioning system sucks. The Last night I stayed it was over 80 degrees in room. Complained with no results other than a fan. Pool was closed along with the spa. The restaurant and lounge was closed. So all of the facilities was closed. So for what I paid I'm very very disappointed.
by A verified traveler from Texas
Nice
Posted Jun 23, 2016The room was spacious and clean. Had a little old smell to it. There is no breakfast because they are remodeling the breakfast area.
by A verified traveler from Texas
So so
Posted Jun 21, 2016First of all, it states that the doors into the building are locked 24 hours for security purposes and you need a key to get in. We'll the door was never locked. We get into the room and there was no shower curtain in the restroom and no TV remote. They also only had 2 towels in the room. We called front desk and they did deliver everything, but it did take them a while. No breakfast because they are remodeling the breakfast area and the pool was closed too for renovation.
by A verified traveler from Camarillo, CA
I recommend you stay away.
Posted Jun 8, 2016
Pros: N/A
Cons: It would be very nice if the room I booked, was actually available.
Location: The location is questionable. Good thing there is fence around this property to keep out the reprobates that populate this section of Fresno.
I booked a room that could sleep four. Unfortunately, when I arrived, I was told they only had rooms with a single king bed. Obviously, this was major mistake they and I had to scramble to find another hotel at 10:00 PM with kids in tow. Not a fun situation.
Comment from Hotel Management
Jun 14, 2016 by Ashley, Hotel Management
We are very sorry to hear that the hotel did not have the room that was requested when the reservation was made. We do apologize that this disrupted your evening especially with children involved. We will make sure to share this with the hotel staff to prevent this from happening in the future.
by A verified traveler
Just show up and sleep by the pool
Posted Jun 4, 2016When we arrived at the hotel the air conditioning wasn't working in the lobby. I asked the hostess if it would be working in the road she assured me it would. The first room with two queen beds the air-conditioning didn't work someone came in around three or four times the first night. The room had no sofa in it as I was told to expect in a double queen executive room. The room had no towels. It was too hot to sleep in there so we decided to go get in the pool. The pool was so nasty we couldn't even get in it. The second night they put us in a different room. This room again had no towels. The air conditioner work for about an hour and a half.
On another note the parking lot has NO lighting.
Comment from Hotel Management
Jun 11, 2016 by Online Customer Care Specialist, Hotel Management
Thank you for your review. Please accept our apologies for the inconveniences you experienced during your stay with us. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. It is unfortunate that we fell short in achieving this goal in regards to your experience.
Please know that your feedback is extremely valuable to us, as comments such as yours assists us in improving our service and our property on a daily basis.