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On the beach, white sand, beach massages, beach volleyball
2 outdoor pools, pool umbrellas, sun loungers
Water Park
Hypo-allergenic bedding, minibar, in-room safe, desk

Guest reviews

4.1 out of 5 Very Good
985 reviews
Guests rated this property 4.0/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air Conditioning
Restaurant
Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationFerringgi Beach2 min walk
Popular LocationFloating Mosque of Tanjung Bungah4 min drive
Popular LocationTropical Spice Garden7 min drive
AirportPenang (PEN-Penang Intl.)55 min drive

Choose dates to view prices

  • Executive Room, 1 King Bed, Sea View

    4.5/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sea view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Room, 1 King Bed, Sea View
  • Superior Room, 1 King Bed

    3.9/5 guest room rating

    Room amenities

    • 387 sq ft
    • Hill view
    • Sleeps 3
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed
  • Executive Room, 2 Twin Beds, Sea View

    3.6/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sea view
    • Sleeps 3
    • 2 Twin Beds
    More detailsExecutive Room, 2 Twin Beds, Sea View
  • Superior Room, 2 Twin Beds

    Room amenities

    • 387 sq ft
    • Hill view
    • Sleeps 3
    • 2 Twin Beds
    More detailsSuperior Room, 2 Twin Beds
  • Executive Suite, 1 King Bed, Sea View

    Room amenities

    • 771 sq ft
    • Sea view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Suite, 1 King Bed, Sea View
  • Deluxe Room, 1 King Bed

    4.5/5 guest room rating

    Room amenities

    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed
  • Deluxe Twin Room

    Room amenities

    • Sleeps 3
    • 2 Twin Beds
    More detailsDeluxe Twin Room

About this area

George Town

Located in George Town, Golden Sands Resort by Shangri-La, Penang is in the suburbs and on the beach. Gurney Plaza and Gurney Drive are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit ESCAPE Adventureplay and Entopia by Penang Butterfly Farm. Traveling with kids? Consider East Wind Watersports, or check out an event or a game at City Stadium. Discover the area's water adventures with boat tours nearby, or enjoy the great outdoors with hiking/biking trails.
Visit our George Town travel guide
View in a map
Popular Location

What's nearby

  • Ferringgi Beach - 2 min walk
  • Floating Mosque of Tanjung Bungah - 4 min drive
  • Tropical Spice Garden - 7 min drive
  • ESCAPE Adventureplay - 13 min drive
  • Entopia by Penang Butterfly Farm - 14 min drive

Getting around

  • Penang Sentral - 61 min drive
  • AirportPenang Intl. Airport (PEN) - 55 min drive

Restaurants

  • Gurney Drive — 19 min drive

About this property

Golden Sands Resort by Shangri-La, Penang

Upscale resort on the beach, with 2 outdoor swimming pools
Spend the day relaxing at the beach or practicing your swing at Golden Sands Resort by Shangri-La, Penang's golf course. Then enjoy a meal at one of the resort's 3 restaurants. All 387 rooms feature thoughtful touches like pillow menus and bathrobes, plus free WiFi and LCD TVs with cable channels. Guests will also find 24-hour room service, DVD players, and minibars.
Golden Sands Resort by Shangri-La, Penang offers 387 accommodations, which are accessible via exterior corridors and feature DVD players and minibars. A pillow menu is available. LCD televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and bidets.

This George Town resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 9-hole golf course and enjoy the facilities at the waterpark with waterslides. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, and a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking
  • Free nearby parking
  • Free area shuttle
  • Free shopping center shuttle
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 9:00 AM–1:00 PM: MYR 64 for adults and MYR 32 for children
  • 3 restaurants and 1 coffee shop/café
  • 3 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 9 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Children's pool
  • Ecotours
  • Fitness center
  • Free water park access
  • Mini golf
  • Shopping
  • Spa tub
  • Tennis

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • DVD player
  • Free area shuttle
  • Free children's club
  • Free cribs/infant beds
  • Free supervised childcare/activities
  • Free water park access
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini golf
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Indonesian
  • Japanese
  • Malay

Business services

  • Business center
  • Computer station
  • Meeting rooms
  • Conference center

Outdoors

  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas

Spa

  • Massage - on the beach

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable channels
  • DVD player
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for MYR 150 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: MYR 64 for adults and MYR 32 for children (approximately)
  • Rollaway bed fee: MYR 150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Golden Sands Resort Shangri-La
Golden Sands Resort Shangri-La Penang George Town
Golden Sands Shangri-La
Golden Sands Shangri-La Penang George Town
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Golden Sands Resort by Shangri La
Golden Sands Resort by Shangri-La, Penang Resort
Golden Sands Resort by Shangri-La, Penang George Town
Golden Sands Resort by Shangri-La, Penang Resort George Town

Frequently asked questions

Can I cancel my reservation for free at Golden Sands Resort by Shangri-La, Penang and receive a full refund?
Yes, Golden Sands Resort by Shangri-La, Penang offers free cancellation on select room rates, because flexibility matters! Please refer to Golden Sands Resort by Shangri-La, Penang cancellation policy on our site for more details about any exclusions or requirements.
Does Golden Sands Resort by Shangri-La, Penang have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is Golden Sands Resort by Shangri-La, Penang pet-friendly?
No, pets are not allowed at this property.
How much is parking at Golden Sands Resort by Shangri-La, Penang?
Self parking is free at this property; nearby parking is also free.
What time is check-in at Golden Sands Resort by Shangri-La, Penang?
Check-in is from 3:00 PM–11:00 PM. Late check-in is available during limited hours.
What time is check-out at Golden Sands Resort by Shangri-La, Penang?
Check-out is at noon.
Where is Golden Sands Resort by Shangri-La, Penang located?
Nestled on the beach, this George Town resort is within 2 mi (3 km) of Ferringgi Beach and Tropical Spice Garden. ESCAPE Adventureplay and Entopia by Penang Butterfly Farm are also within 6 mi (10 km).
4.1
Very Good
985 reviews
5 - Excellent
382
4 - Good
390
3 - Okay
138
2 - Poor
54
1 - Terrible
21

4.0/5

Cleanliness

4.2/5

Staff & service

4.2/5

Amenities

3.8/5

Property conditions & facilities

5/5 Excellent

Traveled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool, buffet, and room was amazing. Staffs were friendly and very helpful.
Stayed 3 nights in Aug 2020

2/5 Poor

Traveled with family
Sad face IconDisliked: Cleanliness, amenities
The location is great but the room was in a poor condition. It was funny they have work desk but no chair to sit. The floor was very cold with no carpet and they provided toilet slippers instead of nice fluffy hotel slippers to move around the room. The breakfast buffet had nice variations of food to choose from.
Stayed 2 nights in Dec 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service Resort is clean and nice Room is comfortable with a king size bed Breakfast needs
Stayed 2 nights in Aug 2020

4/5 Good

Stayed 2 nights in Jul 2020

5/5 Excellent

Traveled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well organised and the team members were all friendly and helpful. Very conscious about cleanliness where I saw they sanitised the check in counters the moment a customer has left.
Stayed 2 nights in Jul 2020

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