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H Residence

Star Rating
3 out of 5

Information

Reviews

2.7 / 5
46 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Wat Chaiya Mangkalaram
    2 min walk
  • Popular Location
    Gurney Drive
    5 min walk
  • Restaurant
    Gurney Drive
    5 min walk
  • Airport
    Penang (PEN-Penang Intl.)
    18 min drive

Choose dates to view prices

Book online or call:

1-800-238-0767

    About this area

    George Town

    H Residence is located in George Town's Downtown George Town neighborhood. Wat Chaiya Mangkalaram and KOMTAR are notable landmarks, and travelers looking to shop may want to visit Gurney Drive and Gurney Plaza. Check out an event or a game at Penang International Sports Arena, and consider making time for Penang Butterfly Farm, a top attraction not to be missed.

    What's nearby

    • Popular Location
      Wat Chaiya Mangkalaram - 2 min walk
    • Popular Location
      Gurney Drive - 5 min walk
    • Popular Location
      Gleneagles Penang Medical Centre - 11 min walk
    • Popular Location
      Gurney Plaza - 11 min walk
    • Popular Location
      Island Hospital - 18 min walk

    Getting around

    • Penang (PEN-Penang Intl.) - 30 min drive

    Restaurants

    • Gurney Drive — 5 min walk

    About this property

    H Residence

    This guesthouse features an outdoor pool, a 24-hour fitness center, and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities and barbecue grills are onsite. All 16 rooms provide conveniences like refrigerators and electric kettles, plus stovetops and flat-screen TVs with satellite channels. Other amenities available to guests include rice cookers, free bottled water, and hair dryers. Limited housekeeping is available.

    Policies

    Check-in

    Check-in time starts at 3 PM
    Minimum check-in age - 18

    Special check-in instructions

    There is no front desk at this property. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.
    24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

    Check-out

    Check-out before noon

    Children and extra beds

    • Children are welcome.
    • Rollaway/extra beds are not available.
    • Cribs (infant beds) are not available.

    Pets

    • Pets not allowed

    Property payment types

    Mastercard
    Visa

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • Cash deposit: MYR 100.00 per stay
    • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Airport shuttle fee: MYR 45 per vehicle (one way)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy.
    Government-issued photo identification and a cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    Property is also known as

    • H Residence Apartment Georgetown
    • H Residence Apartment
    • H Residence Georgetown
    • H Residence House Penang
    • H Residence House
    • H Residence Penang
    • H Residence Penang/George Town
    • H Residence Guesthouse George Town
    • H Residence George Town
    • H Residence Guesthouse
    • H Residence George Town
    • H Residence Guesthouse George Town

    Property amenities

    Internet

    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • 24-hour roundtrip airport shuttle (surcharge)
    • Airport shuttle on request

    Things to do

    • 24-hour fitness center
    • Outdoor pool
    • Playground

    Family friendly

    • Dry cleaning service
    • Full-sized refrigerator
    • Laundry facilities
    • Outdoor pool
    • Playground

    Guest services

    • Dry cleaning service
    • Housekeeping (limited)
    • Laundry facilities
    • Luggage storage

    Languages spoken

    • Chinese
    • English

    Outdoors

    • BBQ grill(s)

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Wheelchair-accessible parking

    Room amenities

    Bedroom

    • Air conditioning

    Bathroom

    • Free toiletries
    • Hair dryer
    • Shower

    Entertainment

    • 30-inch flat-screen TV
    • Satellite channels

    Food and drink

    • Cookware/dishes/utensils
    • Electric kettle
    • Free bottled water
    • Refrigerator
    • Rice cooker
    • Shared kitchen
    • Stovetop
    2.7

    Guest rating

    5 - Excellent
    3
    4 - Good
    9
    3 - Okay
    16
    2 - Mediocre
    8
    1 - Poor
    10
    2.9
    Cleanliness
    2.8
    Service and Staff
    2.0
    Amenities
    2.6
    Property condition

    2/5

    The location is not updated. I was informed that they have shifted to Mansion One when I called up upon check-in. And the manager promised this is much better than the previous one. This wasn't the main concern anyway. What disappointed us was the room condition, which was totally different from what was advertised. There wasn't lighting in the room. I requested to change to another room yet was informed than all rooms are fully booked. They sent a maintenance guy to change lightbulb. However the entire room was still very dim as it only come with one warm light bulb, while the other side haa only wires hanging over the ceiling without any lightinh point at all. What worsen my experience was the cleanliness of the place. The floor was like never been mopped, it was so sticky that I gotta put up my own slippers indoor. The bed sheet was stained, toilet roll was wet, cleaning tools were left everywhere in the room, TV wasn't working at all, aircon was super noisy. Gosh this is never up to the standard of a hotel, not even a home stay. At that moment, I felt like being cheated and called up the manager again and he said there's nothing much he can do but offered to change to a better room the next night. Well we have to take it, praying hard that the next night we can get a better room. Fortunately we were really given a better room on the next day. This room is much greater, yet the TV was still not working. Whatever it is, I'm not going to return to this place anymore.

    Stayed 2 nights in Feb 2019

    1/5

    NEVER BOOK THIS PLACE. I booked H residence because I wanted the gym facilities. Was told H residence was closed down permanently and I had to go to Mansion One. IF I WANTED Mansion One, I would have booked Mansion One! To make matters worse, I had the worst check-in experience ever - called the person in charge for check-in, he asked me to wait for 5 mins. 20 mins later and after 3 phones calls, the guy on the phone asked me to cancel the booking if I can’t wait. I did not want to take the risk of Expedia not giving me the refund so I waited for the guy finally to finally come and brought me to office on the 18th floor and waited for another 20 mins. It was already 5:45pm and my room was not cleaned up yet and I had to stand outside waiting for the staff to make up the room. The only consolation was instead of one room, they gave me an one bedroom apartment.

    Stayed 1 night in Feb 2019

    1/5

    Stayed 5 nights in Jan 2019

    1/5

    Bad experience.

    Poor maintenance. Unfriendly PIC.

    Stayed 1 night in Sep 2018

    1/5

    I don't know

    Very bad , room under maintenance. I never stay in this hotel , they transfer me to another hotel .

    Stayed 2 nights in Jun 2018

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