Gloster Vacations from $559

I accidentally book smoking room rather than non smoking. At check in I asked to switch rooms and was told there was none to switch to. When we got to the room it was really bad and the bathroom door was broken and would not shut. The tub/shower safety bars were also missing making it a danger for seniors. We reported this to the front desk and was politely told there was no one to come fix the door. We wiped the entire room down and got lots of the nicotine smell out but it was still very strong. We do not feel we should have to pay a premium price for this hotel room. Ugh. I’m getting so tired of being promised a super nice room and getting shafted. On the plus side the carpet was new and beds comfy.

The front desk staff were very kind and professional. They made our stay even more enjoyable. The room was nice and comfortable. I’d stay here again!!

Always a good stay but it’s time for a property upgrade.

Valet personnel were fantastic! Very clean room

The people there were very helpful (other than not knowing the answers to some questions that they should know, like whether kids pay adult prices for breakfast) and friendly. Yes, the area around the hotel is sadly run down, and there aren't many things to do (anymore) within walking distance. I really hope the area overall can recover, but that's not a reflection of the hotel itself. Unfortunately, the hotel was out of: soap in the lobby bathroom (some was in a cup that you could pour into your hand), as well as paper towels, shampoo and body wash in the shower dispenser, coffee cups, pool towels were out but we got some an hour or so after we asked. Really nice people doing their best in a hotel that was once amazing. I hope they can come back from this, but I feel like they will shut down soon.