Gorgolaini Vacations from $1,136

Beautiful Hotel in a Great Location, But Some Details Let It Down We recently stayed at Castello Boutique Suites in Sissi, Crete to celebrate our anniversary, and overall, we had a very good holiday. The hotel made a wonderful gesture by upgrading us to a larger suite with a private side pool, which felt so special and really set the tone for our stay. The suite itself was stylish and comfortable, the breakfast was excellent every morning, and the staff were consistently warm, welcoming, and genuinely kind. The location couldn’t be better — just a 2-minute walk from the charming port of Sissi, with plenty of tavernas and shops nearby. That said, as this is marketed as a five-star hotel, we were a little disappointed by some details. Positives: – Thoughtful anniversary upgrade to a suite with private pool. – Beautiful, modern, and spacious room. – Fantastic location (2 minutes from Sissi port). – Excellent breakfast with plenty of choice and quality. – Friendly, professional, and welcoming staff. – Relaxed, peaceful atmosphere throughout. Negatives: – Private pool jets and lights didn’t work; nothing was fixed during our stay. – Pool needed topping up and sides had algae. – No towel hooks in the bathroom; “do not disturb” system broken. – Daily housekeeping, but balcony wasn’t cleaned in 8 nights. – Cups and glasses not refreshed — had to wash them ourselves. No blinds/curtains: poolside window let in sun at 5am, back window was lit at night, affecting sleep and

The complex was newly refurbished with a new pool area. Rooms were immaculate and well provisioned. Service was excellent from all staff. The only disappointment was that one restaurant was closed and the one that was open was buffet style. We were B&B only but paid to go to restaurant on first evening. The choice was quite limited and a little disappointing. We walked into the nearby (30min casual walk) and ate there in the wide choice of restaurants for the rest of the stay. Buffet style Breakfast was good though.

Our stay at this hotel was fantastic, the property was spotless, architecture gorgeous, environment serene. It felt like a spa stay; the spa itself was nice though maybe not worth it for just the drop-in pools (the ‘sauna’ especially). It was walking, albeit a good 30-40 min, distance to town which was filled with cute cafes, shopping and fantastic dinner spots. The water was pristine, loungers comfy, beach bar perfect. Only thing I’ll say is that it lacked a personal touch.. we actually got engaged there on our first morning and then extended our stay an additional night, sharing the news with the desk staff when we did, he complimented my ring but that was that. Of course I wasn’t expecting free comps or any fireworks but you’d think they’d send a congratulatory drink or a piece of cake or just something to celebrate this occasion. It felt quite removed, didn’t matter though we were just elated!