豪德拉克旅游套票 | 豪德拉克机票+酒店优惠低至 4 折

Self-check but the staff are very laid-back :) Many times there is no one at the lobby to serve. Coffee machine is shut down in the lobby. Sparkling water is just normal still water. There was a staff being busy with another couple checking in ( while I got no assist at all when I check in ). I request to get my luggage and he asked me to sit down first. Waited 10 mins and turned out he’s forgot my request and freely chatting with the senior manager. I stood closer and the manager gave him a hint. Saw me but then continued to chat then slowly went to take a wrong luggage to me. No apologises whatsoever. It was late at 12am and I just wanted to m shower and sleep since I had a very early meeting. Meanwhile the (suppose) senior manager just bounces every request to others by saying : you can find my colleague. He just sat at the bar and drank while there were more than 1 group of guests in need. Not sure why and they did not clean our room at the second last night with the cleaning card hanged outside. ( we left in the morning ) Another room’s guest put their finished meal in the corridor for collection but it was there whole day/night. Good location and facilities but poor service.

When I entered the room for the first time, there was already something in the trash can. They did not clean off. However, the staff was friendly.

很近地鐵站, 地點很好找, 而且鹿特丹要去的景點就在附近, 非常方便. 酒店房間很乾淨, 住得非常舒適, 很推薦!