Graepplang Castle

This was a disastrous stay. Despite the premium prices this hotel charges, their maintenance is diabolical. I had to call various staff 4 times before they fixed the portable air conditioner in my room. This ranged from not informing us that the aircon would stop working if it filled up with water to the outlet pipe repeatedly falling out of the window vent. On the fourth complaint, the front office assured me it would be sorted out while I was out for the day. We got back to our hotel at around 1.30pm and NOTHING HAD BEEN DONE. When I went down to the front desk the Receptionist looked at me as if this was the first time I was reporting this. She had no explanation as to why the issue had not been sorted out. I asked to see the General Manger. I got various muted responses as to why I couldn’t see him, from him leaving for holiday that day to not knowing when he would be back. What General Manger takes a holiday during peak season? Eventually the Front Office Manager intervened and got the situation sorted. What an awful experience. The only excellent staff were the breakfast staff. They were fantastic!!

非常好的裝修風格。雖然訂的三人房，但沙發床還挺舒適。惟獨咖啡吧台設計在衣櫃中的小縫偏窄，使用上不方便。

飯店就在聖模里茲湖旁，我們訂湖景房，風景優美。服務人員友善，住宿期間曾在女妖山滑倒，跟飯店要了冰塊冰敷，飯店人員還主動借我藥膏塗抹，謝謝飯店人員！