Grafenried Vacations from $592

Room was clean and had everything you’d need in a tourist class hotel and more: comfortable bed, desk and chair, separate chair and coffee table, free WiFi, and in-room coffee. Gracious front-desk staff, great location near the old town, and even a free upgrade because the hotel wasn’t full. A great value in a tourist hotel! Would stay there again!

Best place to stay in Interlaken . We loved our stay

Did not include breakfast as part of the booking; given incorrect directions to get there (another tram route) was closer; the bed was a divan day bed on wheels and kept shifting

Hotel staff and their manager needs to be more guest centric and approachable for guest needs. I had requested their shuttle to pick me up from Interlaken OST station but they didn’t respond initially for a few days and on the last day prior to my arrival, they responded they will arrange pick up but never confirmed my arrival time or any other details. Upon arrival, person who checked me in, said they check guest msgs every shift (which was not the case), dishonest response ruined our experience from the beginning. We had to walk with our luggage bags from train station to hotel and upon arrival their were not even apologetic about mess up. Front desk guy and their manager with bad attitude, I would not stay here again as I would spend this much money somewhere else. Their breakfast in the morning was best part, omelette was extra charge, $10 Swiss franks.

Great location, great comfortable room, friendly and helpful staff, wonderful breakfast.