Ratings based on 3,304 Verified Reviews

3.7 out of 5
79% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler

Close to I40 on our way to Bearazona.

Posted Jul 18, 2017
Good. We did not have to get in traffic to downtown Flagstaff.
Comment from Hotel Management
Jul 19, 2017 by Frank (GM), Hotel Management
Thank you for taking the time and sharing your feedback and 4 STAR rating. We are glad that your stay was good and we will continue to improving our overall service and quality experience for all of our guests. Our remodeling is going as scheduled and we will be improving our rooms and common areas throughout 2017. We wish you and your family safe travels, please come back and see us again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Flagstaff

Posted Jul 17, 2017
Pros: Clean, staff was very friendly
Cons: Noisy A/C needs repair
Location: Grand Canyon,
A/C was very noisy. No Exercise facilities. Room was very clean.
Comment from Hotel Management
Jul 19, 2017 by Frank (GM), Hotel Management
Nice detailed feedback! We appreciate the recognition on our clean rooms and attentive staff. We will continue to work hard as we are replacing all A\c heating units as it is part of our new fresh rooms going on in stages throughout 2017. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2017
none none stop asking for more this is very irratating
Comment from Hotel Management
Jul 19, 2017 by Frank (GM), Hotel Management
Thank you for taking the time and letting us know that we are doing great overall. Your feedback is a big part of our continuous efforts to improving our overall service and quality experience for all of our guests. Our remodeling is going as scheduled and we will be improving our rooms and common areas throughout 2017. We wish you and your family safe travels, please come back and see us again.
3 out of 5
by A verified traveler from Tucson, AZ

Next to Highway

Posted Jul 16, 2017
Pros: The cleanliness of the room and the updated bathroom.
Cons: Do not use plastic pumps for shampoo, conditioner, hand wash, and lotion. Also, update the wifi service, it was horrible!!
Location: There are restaurants nearby along with a Walmart.
The room itself was clean and comfortable. The bathroom was nicely updated but they incorporate plastic pump containers for shampoo, conditioner, lotion and hand wash. My concern is how sanitary this might be. I'm not sure how many people touched and used these pumps before me. Also, it is located right next to the highway and I could hear large trucks driving by all night and I experienced the worst wifi ever.
Comment from Hotel Management
Jul 19, 2017 by Frank (GM), Hotel Management
Thanks Mary for taking the time and letting us know how we are doing. We have noted your concerns and will continue to work hard to improve. The internet is normally one of our biggest strengths and the bad weather did effect the suddenlink servers during your stay and it was abnormal. In the future we do have 2 hard wire network computers at the front for any use needed when the systems require resetting or attention. We will continue to work hard on improvements. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hesperia, CA

Nice hotel, beautiful room

Posted Jul 14, 2017
Pros: It is beautifully decorated and comfortable. The hotel staff is awesome ! So friendly and knowledgeable of the area. The pool and area are very w
Cons: There is a wooden towel holder above the toilet. When I went to flush I bumped my head on the corner. It is still a little sore. four days later.
Location: Really close to a variety of restaurants
We stayed in the Grand Canyon Suite. We had a great time.
Comment from Hotel Management
Jul 19, 2017 by Frank (GM), Hotel Management
GREAT review and 5 STAR rating Susan. We truly appreciate your time and are very glad that you loved everything at our hotel from friendly service and clean rooms. We wish you and your family a safe trip back and ask that you come see us again soon. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Great location - Friendly staff.

Posted Jul 13, 2017
Cons: Open the pool earlier in the morning.
I appreciated the text confirming my reservation and the text after check in to see if everything was okay. The pool maintenance man was especially nice and shared some of his favorite things to do around Flagstaff. The breakfast was fine and our room comfortable. Next time I will request an upstairs room, as early in the morning we could hear the people upstairs walking around. Their floor, our ceiling, creeks.
Comment from Hotel Management
Jul 13, 2017 by Frank (GM), Hotel Management
Awesome feedback Karen. We are glad that you felt settled in when we sent a pre-arrival message through our guest whistle program. It is great that you will be back and recommend us and truly appreciate the acknowledgment of our maintenance engineer Eddie. You made his day and we did celebrate with him like all of our reviews sharing and appreciating our staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Road trip

Posted Jul 12, 2017
The hotel was nice. The pillows were hard the ice machine was in the lobby and we were at the very back. Other than that the place was a nice stay. The breakfast was good. Would stay here again.
Comment from Hotel Management
Jul 13, 2017 by Frank (GM), Hotel Management
Great review and detailed feedback. We are glad that you had a good stay and enjoyed our hot breakfast. Thank you for recommending us and we will continue to work hard on our remodel that continues throughout 2017 all new rooms. We do have 2 ice machines one in the lobby and 1 in the back as well. Safe travels!
2 out of 5
by A verified traveler from CA

Old and worn out.

Posted Jul 11, 2017
Hole in the carpet, grate off by the toilet, over priced.
Comment from Hotel Management
Jul 12, 2017 by Frank (GM), Hotel Management
Thank you Dennis for taking the time and providing feedback on your hotel stay with us. It is a big part of our continuous efforts to improving our overall service and quality experience for all of our guests. Our remodeling is going as scheduled and we will be getting full new rooms throughout 2017. We wish you and your family safe travels.
2 out of 5
by A verified traveler

Expected something better

Posted Jul 9, 2017
We booked through Expedia double king executive suite, however the receptionist told us that there are no such available and gave us instead a suite with one king, one double and one sofa. He basically did not care about booking. Although spacious, the room was in the ground-floor, next to pool water pumps making loud noise into the night and early morning. AC was too loud, hence had to be turned off. Badly surprised.
Comment from Hotel Management
Jul 12, 2017 by Frank (GM), Hotel Management
We appreciate the feedback as it is part of our continuous efforts to improving our overall service and quality experience for all of our guests. Our remodeling is going as scheduled and we will be improving our rooms and common areas throughout 2017. We only have the one suite that you were upgraded to and it will be brand new in the next few months as part of us listening to our guests. We wish you and your family safe travels.
3 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, AUS

Average hotel for price

Posted Jul 9, 2017
Nothing fundamentally wrong with hotel, a bit tired and rundown, and bathrooms renovated cheaply. But not really worth the price we paid in peak season. Should have been 30% cheaper to score top marks for me.
Comment from Hotel Management
Jul 12, 2017 by Frank (GM), Hotel Management
Thank you John we truly appreciate the feedback as it is part of our continuous efforts to improving our overall service and quality experience for all of our guests. Our remodeling is going as scheduled and we will be improving our rooms and common areas throughout 2017. In the future to take advantage of our discounts book 1 month ahead or contact and use the book direct code as well. We wish you and your family safe travels.