The property is beautiful, however I had a very bad experience during my stay that made me ranked the cleanness very low.
The first night I had a shower and the shower drain was clogged, as it was late at night, we decided to call in the morning and ask to repair it. A gentleman came and pumped the drain, he said it was fixed but someone was going to clean it when they come to clean the room. We left the hotel and came back late at night after a long day, only to find out that the bed was done but the shower was not cleaned at all, there was still all the mess in the same corner that the gentleman left after pumping the drain out. Imagine our anger, as we wanted to have a shower before going to bed.
I talked to the lady at the reception and complained about the fact. She mentioned that there was no message at all from previous staff about cleanning the shower, which should've been done anyways when cleanning the room.
It was late, so she apologized and said she was going to send someone first thing in the morning to clean the room, I asked her to give us a call before the cleaner shows up, to make sure we hear the knock on the door. We never received the call, and never had the shower cleaned, until we complained for the 3rd time and someone came finally to clean it (just the day we were checking out) totally dissappinted on the level of service for a VIP hotel.
Beautiful garden and hotel deco, but they forgot that good services and clean premises is a must.
