Guarujá Vacations from $325

Great place to stay and visit attractions. Highly recommend it.

The people in charge of customer service are extremely slow and inefficient at check-in and check-out. It is surprising how they do not offer to help when someone is free, besides they do not explain anything, they do not understand Spanish or English (I asked specifically this and the woman said no) considering that there are dozens of foreigners in that place. When we got to our room, we realized that it had not been cleaned or maybe other people were still there and we had to go out again to ask the reservation desk for another one. The facilities seemed average to me for the premium price they charge and the dinner options are limited. I had to go to eat at the MyMabu hotel next door to find more variety. The next day they told us that we could continue using the pool after check-out, but when we arrived at the pool we were surprised that we needed bracelets to do so, nobody explained it to us, we walked back 200 meters to ask for it again. Moreover, At evening the pools had a smell, I don't know if it was because of the large number of people. I don’t think I would visit this hotel again

The property is extremely kid- and family-friendly. They have everything you need to keep your children entertained and provide special supervised activities at the pool. The food is excellent and the service is unmatched. The property itself ranges from brand new to needing repairs in some areas, but nothing that affects your stay. If you stay in the new building, there is a bit of a walk to most amenities. The front desk staff was excellent, led by Marcelo. At meal time, Yamila provided amazing service with a smile. We had a great first visit to Brazil thanks to the staff.

Room was quiet. Location is great. Good selection for breakfast. Beds were comfortable. Rooms were clean. Safe area around hotel.

Well maintained and beautiful grounds