HELL KART Tours

Super comfortable hotel. The staff was really nice that introduced to me where should I go for restaurants and attractions! The location is good too. So close to the metro station and many convenient stores nearby. Highly recommended!

Everything in all honesty was really good. Staff really helpful, the lady(red hair wish we'd asked her name)at breakfast made our kids packed lunch which was a life saver 3 hours later. So a huge thanks to her. The biggest let down was the later check in process. We did speak to the front desk in the morning and the explanation was details weren't readily available through Expedia when booking on Expedia. I can't see this being the case because correspondence before arrival via email, Expedia and phone. That should be streamlined somehow or the process to have an opt in option. Having that sprung on us at 10pm with two tired children on the street outside wasn't ideal. But we can take the good with the bad. Within that late check in process there should be also and option to request drinks put in as all additions (water, snacks, beer etc.) we're locked in a fridge. It'd be a nice touch to be able to request and pay for those to be in the fridge in the room on arrival

Check in instructions provided by Expedia were unclear but staff were very helpful when contacted. The room was as expected but there were a few issues, such as: the shower room had a strong drain smell, a plug socket was broken so the lamp didn’t work, the bathroom light didn’t work and neither did the kitchen one. There was also a lot of dirt at the side of the bed and a ‘sticky gel substance…’ on the bedside shelf. The hallway lights did not come on so at night coming back it was very dark. If we were staying for more time we would have asked for a change of room but with the time we had and the fact that there’s no-one on site to speak to we decided it was easiest to stay with the room we had. The bed was comfortable and the apartment was generally very clean apart from the few missed areas and drain smell. I would come back, but would hope that these issues would be addressed.