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Short flight and very expensive
The seats were a bit small, as usual, but the plane was overall comfortable, and the staff were friendly and efficient.
The best airline i flew on.
It was great flight. Friendly service
Very efficient and treat people with disabilities very fair
Hope I have the same wonderful experience on my return flight
We had to wait 10-15 minutes outside in the cold on the tarmac because they didnt order two shuttles for all of the passengers. I realize that might be an airport thing, but having two small children outside in the windy cold with no instruction or information from anyone was extremely disconcerting and not acceptable.
My only issues were that my seat was broken and wouldn’t stay reclined, so I was unable to sleep at all; and also that we sat on the runway for 45 min after our departure time with no communication as to why.
The staff at Xiangyang airport for international flight check in is really nice and helpful. Good job Hainan airline
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