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Frequently asked questions

Can I fly from the US on Hala Air?
No. Hala Air does not operate international flights to or from the United States. However, you can book a flight with Hala Air via connections in:
  • Khartoum (KRT)
  • Juba (JUB)
  • Addis Ababa (ADD)
  • Cairo (CAI) (via other airlines)
Where does Hala Air fly to?
Hala Air offers scheduled and charter services throughout Sudan and neighboring regions. Look for Hala Air deals to key destinations such as:
  • Khartoum (KRT)
  • El Fasher (ELF)
  • Nyala (UYL)
  • Port Sudan (PZU)
  • Geneina (EGN)
  • Kassala (KSL)
  • Dongola (DOG)
  • Wadi Halfa (WHF)
  • Juba (JUB) (charter/special approval)
Availability is subject to operational conditions and regional clearances.
Can I earn Hala Air miles with Expedia?
No. Hala Air does not currently offer a frequent flyer or loyalty program. However, you can still earn OneKeyCash™ on eligible Hala Air bookings if you're a One Key™ member to save more on your next trip.OneKeyCash™ is not redeemable for cash and can only be used on Expedia, Hotels.com and Vrbo.
How much is carry-on for Hala Air?
Carry-on allowance is modest when you fly with Hala Air due to aircraft size and weight restrictions:
  • All passengers: One carry-on bag up to 15 Ibs (7 kg)
Soft-sided luggage is preferred, and personal items should be small enough to fit under the seat.
What size carry-on is allowed on Hala Air?
With your Hala Air flight booking, you can typically bring:
  • One carry-on bag that should not exceed 21.6 x 15.7 x 9.8 inches (55 x 40 x 25 cm).
Larger or hard-shell bags may need to be checked at the gate.
How much are checked bags on Hala Air?
Checked baggage may be included with you Hala Air booking or billed based on aircraft type and route:
  • Standard Fare: One checked bag up to 44 Ibs (20 kg) included
  • Additional Bags: Charged per route and subject to availability
Weight limits are strictly enforced due to aircraft performance and runway conditions.
Do you have to pay for seat selection on Hala Air?
With a Hala Air reservation, seat selection is managed differently than on many commercial carriers. Standard seating is assigned by the crew at the time of boarding, and there is no option for preferred seating, as all placements are based on weight and balance requirements for the aircraft.
How far in advance can you check in with Hala Air?
Online check-in is not available for your Hala Air flight, but airport check-in counters typically open one to two hours prior to takeoff. Check-in is handled manually at small regional terminals or Hala Air counters.
Who is Hala Air's partner in the USA?
Hala Air does not have a U.S. airline partner or alliance membership. Travel to and from Sudan is generally via international carriers connecting through North Africa, the Middle East, or East Africa.
What kind of airline is Hala Air?
Hala Air is a regional carrier that provides essential air services on select domestic routes. While it does not operate with the traditional full-service model seen in larger airlines, Hala Air focuses on reliability, efficiency, and accessibility for the communities it serves.
Is Hala Air a good airline to fly with?
Many travelers who fly Hala Air praise the airline for its smooth operations and dependable flight schedules. While it may not offer luxury amenities, Hala Air is valued for its practical approach to regional air travel and its commitment to serving remote destinations.
What type of planes does Hala Air fly?
Hala Air operates a small fleet of turboprops and regional jets suitable for desert and short-field operations, including Fokker 50, Antonov An-24, Embraer EMB 120 (occasional) and Cessna Grand Caravan (charter). Aircraft types may vary depending on route and charter agreement.
Does Hala Air have First or Business Class?
No. Hala Air tickets are Economy only. Cabin layouts are simple and functional, designed for short flights with no in-flight service or entertainment.

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