Ratings based on 1,803 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler from Boston
Stunning view, close to the beach.
Posted May 23, 2017
Pros: Close to the airport, comfortable bed, good food.
Location: Check out Tom Moore's jungle and the Blue Hole swimming hole, which are in walking distance. The Crystal and Fantasy Caves are also nearby.
The resort was close to the airport, however the few planes that took off were not a bother. The beach was clean, and there were plenty of towels, chairs and umbrellas. We loved the onsite restaurants and the friendly bar staff.
by A verified traveler from NY
Airport Hotel
Posted May 22, 2017Average hotel; staff is its major asset as well as being only 10 minutes away from airport. Rooms need upgrades in decor, furniture, linens, bathroom amenities,etc. My room's iron and ironing board were broken. Restaurant serves basic needs. Grounds are interesting with the grotto and spa caves.
Recommended
for Everyoneby A verified traveler
nice, small beach and very close to airport!
Posted May 22, 2017
Cons: free water/coffee around hotel lobby, etc...water was hard to come by and $3.50 a bottle was a lot.
great hotel, super nice and relaxing! very close to airport and easy to catch taxi or bus to nearby towns, etc. close to downtown hamilton which has great shopping and dining!
by A verified traveler from Pittsburgh, Pa
Meh...
Posted May 20, 2017 The Grotto is average. Lobby and restaurants are nice, but the rooms are motel quality.
Showers are a mess... only a 1/2 piece of glass in exchange for a shower curtain. Water leaks out everywhere. No wonder there's mold.
Scuba was advertised (reason we picked this resort) but as it turns out, we had to take an $80 round trip taxi ride to the shop's other location.
The small beach was covered in seaweed. The seaweed was wrapped around the beach chairs. The beach wasn't raked or cleaned up daily like other resorts.
No pool or beach service. Most resorts have waiter/waitresses floating around to get u food/berverages.
Can't get any food or drink items at the pool/beach area until 11 AM or after 6 PM (not even water). This seems like no big deal, but if you've been to this resort, you know the next place to get water is in the main building which is a far, inconvenient hike up a couple different flights of steps. Also, don't choose this resort if you or a family member has mobility issues.
Customer service is hit or miss. The front desk was very friendly and a lot of the waiters are friendly. The woman at Guest Services was downright rude every-single-day (you must make reservations for dinner with her everyday). The bartender at the bar in the lobby was also rude. Tried his best to ignore u were there. Wouldn't ask u what u wanted, wouldn't make eye contact. kept his back to you if you were trying to order. Breakfast host was rude.
Recommended
for Couplesby A verified traveler
Nice and quite hotel
Posted May 19, 2017Nice and quite hotel, good food, beautiful beach, not far from airport.
Recommended
for Everyoneby A verified traveler from New Your area
Love Grotto Bay Beach Resort
Posted May 16, 2017
Pros: I like everything about the hotel as stated above
Location: The Swizzler Inn is walking distance. It is a bar- restaurant that has really good food. The Crystal Caves are also walking distance from the hotel.
This is my fourth stay at the Grotto Bay Beach Resort. I love the convenience to the airport. There is a short walk from the hotel to the bus stop and from there you can go anywhere, The hotel has a lovely beach and pool. The grotto is really cool. The staff is super friendly and helpful. The restaurant is superb. My husband and I will continue to go to Grotto Bay whenever we go to Bermuda which is ever couple of years.
Recommended
for Everyoneby A verified traveler
All inclusive Hotel with nice beach
Posted May 10, 2017
Pros: Welcoming staff, location, amenities
Cons: update rooms, although we did not spend much times in the room so it was not a big issue - beds very comfortable
Location: close to airport, spa in cave was awesome, walking distance to Swizzle Inn for good food and drinks
I went to Bermuda with my 3 grown children and son in law. We had a great time, it is one of my favorite places to go. I should not have booked on line transportation to the airport, we were 6 miles away(which I did not know)and prepaid $115 roundtrip thru Expedia and taxi would have been about $20 round trip.
by A verified traveler
Nice staff, old and noisy place
Posted May 10, 2017The staff are very nice. But the rooms are old. I had a broken toilet and air conditioner in my 3 day stay. The resort is by the airport so you hear planes flying over as well as a construction going on right next door. The small beach isn't very relaxing with so much noise.
You also have limited dinner options and have to make your reservations far in advance so you can't just eat when you want.
Recommended
for Everyoneby A verified traveler
Perfect Resort
Posted May 8, 2017Absolutely hands down perfect, great quiet location. Away from the cruise ships which is a plus. All the amenities are there. They have local caves to explore which are amazing and you can swim in them! The staff are AMAZING, so so so lovely, nice, kind, helpful, accommodating. Anything we asked for was done asap. Super lovely. Great food, nice private beach, quiet cove with a calm beach for kids. 100% have recommended to everyone already!
Recommended
for Familiesby A verified traveler from Saugus, Ma.
Posted May 7, 2017
Pros: Convenience, access to everything we are looking for in a vacation spot.
Location: Location is very near the airport, on a beautiful bay with a large amount of amenities at the hotel for everyone!
We have been to Grotto Bay twice and enjoyed our stay both times.
The location is perfect with many amenities we look for in a vacation spot. The all inclusive packages gives us even more! The food and service are outstanding, rooms with an ocean view are beautiful. Bermuda in itself is a great place to visit!