Hana-Maui Resort, a Destination by Hyatt Residence

Photo gallery for Hana-Maui Resort, a Destination by Hyatt Residence

Featured Image
Beach nearby, free beach shuttle
View from Room
Living Area
Premium bedding, in-room safe, desk, laptop workspace

Overview of Hana-Maui Resort, a Destination by Hyatt Residence

Hana-Maui Resort, a Destination by Hyatt Residence

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Personal protective equipment
5031 Hana Hwy, Hana, HI, 96713

Explore the area

  • Popular LocationHana Cultural Center6 min walk
  • AirportHana, HI (HNM)9 min drive
  • Popular LocationHaleakala National Park18 min drive
  • Popular LocationWailea Beach117 min drive

Choose dates to view prices

About this area


Hana-Maui Resort, a Destination by Hyatt Residence is located near the beach and in an area with good airport proximity. Hana Lava Tubes is a local attraction and the area's natural beauty can be seen at Haleakala National Park and Red Sand Beach. Discover the area's water adventures with kayaking and surfing/boogie boarding nearby, or enjoy the great outdoors with hiking/biking trails.

What's nearby

  • Hana Cultural Center - 6 min walk
  • Red Sand Beach - 10 min walk
  • Fagan's Memorial - 14 min walk
  • Haleakala National Park - 18 min drive
  • Wailea Beach - 117 min drive

Getting around

  • Hana, HI (HNM) - 9 min drive


  • The Preserve Kitchen &Bar — 1 min walk
  • The Surfing Burro — 4 min walk
  • Ae's Thai Kitchen — 4 min walk
  • Hana Ranch — 5 min walk
  • Thai food by Pranee — 6 min walk

About this property

Hana-Maui Resort, a Destination by Hyatt Residence

Family-friendly resort with 2 outdoor pools and full-service spa
This smoke-free resort features 2 outdoor pools, a full-service spa, and a restaurant. Free WiFi in public areas, a free beach shuttle, and a free manager's reception are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. All 71 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and furnished lanais. Guests will also find room service, premium bedding, and separate bathtubs and showers. Housekeeping is available on request.
Hana-Maui Resort, a Destination by Hyatt Residence offers 71 accommodations with safes and complimentary bottled water. Rooms open to furnished lanais. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a steam room and a fitness center.

Guests under 16 years old are not allowed in the swimming pool or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Spa at Travaasa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Cashless transactions are available for all charges at the property

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle on request
  • Free beach shuttle

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–10:00 AM: USD 12-25 for adults and USD 12-25 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Free reception (select days)
  • Room service available

Things to do

  • 2 outdoor pools
  • Fitness center
  • Full-service spa
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator
  • Snack bar/deli


  • Gift shop/newsstand
  • Library
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English

Business services

  • Business center
  • Computer station
  • Conference space (1590 square feet)
  • Meeting room


  • Garden
  • Terrace


  • 9 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Spa open daily
  • Steam room


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • No elevator (single level property)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance


  • Smoke-free property
  • TV in lobby

Room amenities


  • Bed sheets
  • Ceiling fan
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding


  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator
  • Wet bar

Outdoor space

  • Furnished lanai


  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service
  • Window screens

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Check-in from 4 PM - anytime
Early check-in subject to availability
Minimum check-in age - 21


Check-out before 11:00 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk


Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children 14 years old and younger stay free when using existing bedding
Free cribs (infant beds)

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • Resort fee: USD 43.48 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Airport shuttle
  • Shuttle service
  • Self parking
  • Parking

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 12 and USD 25 for adults, USD 12 and USD 25 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE 093-945-2416-01
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 3 children 14 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool or spa tub

Property is also known as

Hana Travaasa
Travaasa Hana
Travaasa Hotel
Travaasa Hotel Hana
Hotel Hana Maui And Honua
Travaasa Hotel Hana Maui
Travaasa Maui
Travaasa Hana Maui Hotel
Travaasa Maui Hotel
Travaasa Hana Maui
Travaasa Hana Maui Resort
Travaasa Maui Resort
Travaasa Hana
Hana Maui Resort
Travaasa Hana Maui
Hana Maui Resort a Destination Resort
Hana-Maui Resort, a Destination by Hyatt Residence Hana
Hana-Maui Resort, a Destination by Hyatt Residence Resort
Hana-Maui Resort, a Destination by Hyatt Residence Resort Hana

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 490 out of 731 reviews
5 - Excellent 67%
Rating 4 - Good. 146 out of 731 reviews
4 - Good 20%
Rating 3 - Okay. 58 out of 731 reviews
3 - Okay 8%
Rating 2 - Poor. 30 out of 731 reviews
2 - Poor 4%
Rating 1 - Terrible. 7 out of 731 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff and everything about our stay! Mahalo!!
Stayed 2 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time there in 18 months. 'Nough said.
Stayed 7 nights in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property No microwave in room. It would have been nice.
Stayed 3 nights in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We spent Labor Day weekend/our honeymoon at your resort and it was amazing! Service was fast, food was excellent and the grounds were beautiful! The heated infinity pool is open 24 hours and was pretty empty all day and night! We will definitely be back and spend more time.
Stayed 2 nights in Sep 2021

2/5 Poor

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We visited Hana in August, unfortunately Hawaii was seeing a big spike in covid cases at that time. While I appreciate that Hana maui decided to take steps to protect community but their implementation was "RIDICULOUS" They emailed us during booking that there are no food options for dinner and its only at their restaurant "Hana Ranch" but during that time they decided to close it and had no decency to email the guests prior to this and notify them of the change. Only option was room delivery which we were told at checkin time but they didn't tell the hours are reduced and don't match with Hana ranch restaurant I reached there on my birthday at around 6:30 pm and decided to order food at 8ish and found out its closed. They didn't even have any bars, cheese, crackers or literally anything to send to us. It's owned by Hyatt, how can they not have this? It just shows the management is super super incompetent and didn't bother adapting to current environment. Stopped by at Manager's office to give review while she was patient to listen it all she definitely wasn't interested in acting on it. I was told we don't plan to provide any late night snacks or food to even those guests who checkin late in the evening and its on them to figure out their dinner/food. To wrap it all its WORST HYATT EVER That night felt like spending one in jail with no food, AC or TV. We cancelled our booking and decided to come back to West maui for rest of the days, visit Hana not them.
Stayed 4 nights in Aug 2021