- Liked: Cleanliness, property conditions & facilities
Room and property: Room was clean and property in general was kept very clean. Basic amenities included in resort fee, but was disappointed that 2 amenities in resort fee were not available. We had booked the hotel based on what was listed as included in the resort fee but due to COVID-19, the bicycle rental and shuttle service was not available. We were fine with not having the services available, but it should be communicated on the website somewhere that guests should check with the hotel as to whether everything in the resort fee is available. There was some confusion and lack of communication with regard to room cleaning. Since our stay was still during the COVID-19 shutdown, the rooms are not cleaned every day unless requested by the guests. I was not told this when I checked in and when I called the front desk to ask if our rooms are not being cleaned every day, the person at the front desk said he is not sure. We were fine with calling for clean towels and taking out our own trash, but wish we were told this at the beginning of our stay. Again, it goes back to what is being advertised on the different websites and what is being communicated to the guests at check-in. All of the issues above are probably an anomaly due to COVID-19. If I were asked if I would recommend this hotel, I would respond, yes, but please check on whether everything being advertised is actually available. Best person at the front desk, Edwin. Worst is a girl who works mornings.