Hilton Grand Vacations Club Ocean Tower Waikoloa Village

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3 outdoor pools, sun loungers
3 outdoor pools, sun loungers
3 outdoor pools, sun loungers
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Overview of Hilton Grand Vacations Club Ocean Tower Waikoloa Village

Hilton Grand Vacations Club Ocean Tower Waikoloa Village

4.0 star property

3.5/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
Map
69-425 Waikoloa Beach Drive, Waikoloa, HI, 96738

Explore the area

  • Popular LocationWaikōloa Beach11 min walk
  • Popular LocationMauna Kea Beach18 min drive
  • AirportKailua-Kona, HI (KOA-Kona Intl.)26 min drive
  • Popular LocationBig Island Country Club31 min drive

Choose dates to view prices

About this area

Waikoloa

Located in Waikoloa, Hilton Grand Vacations Club Ocean Tower Waikoloa Village is near the beach. The area's natural beauty can be seen at Hapuna Beach State Park and Mauna Kea Beach.

What's nearby

  • Waikōloa Beach - 11 min walk
  • Kings Shops - 16 min walk
  • Genesis Gallery - 16 min walk
  • Mauna Kea Beach - 18 min drive
  • Big Island Country Club - 31 min drive

Getting around

  • Kona Intl. Airport (KOA) - 26 min drive

Restaurants

  • Nui - 3 min walk
  • Tropics Ale House - 8 min walk
  • Lagoon Grill - 8 min walk
  • Legends of Hawaii Luau - 8 min walk
  • Hawaii Calls Restaurant - 17 min walk

About this property

Hilton Grand Vacations Club Ocean Tower Waikoloa Village

4-star hotel with 6 restaurants and 3 outdoor pools
This smoke-free hotel features 6 restaurants, 3 outdoor pools, and a full-service spa. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Weekly housekeeping is available.
Hilton Grand Vacations Club Ocean Tower Waikoloa Village offers 78 accommodations with laptop-compatible safes and video-game consoles. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels.

Bathrooms include showers and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

3 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Kohala Spa.

The spa is open daily.

Languages spoken

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Parking and transportation

  • Self parking on site (USD 39 per day; includes in/out privileges)
  • Secured valet parking on site (USD 55 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • To-go breakfast available for a fee daily 7 AM–10:00 AM: USD 15-35 for adults and USD 17-19 for children
  • 6 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Kona Tap Room
  • Nui Italian

Things to do

  • 3 outdoor pools
  • Fitness center
  • Full-service spa
  • Racquetball/squash
  • Shopping
  • Tennis

Family friendly

  • 3 outdoor pools
  • Free cribs/infant beds
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Hair salon
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)

Bathroom

  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Cable channels
  • Video-game console

Food and drink

  • Coffee/tea maker

Outdoor space

  • Balcony or patio

More

  • Electrical adapters/chargers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 45.98 per accommodation, per night
The resort fee includes:
  • Fitness/yoga classes
  • Phone calls
  • Additional inclusions
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 35 for adults, USD 17 and USD 19 for children (approximately)
  • Self parking fee: USD 39 per day (in/out privileges)
  • Secured valet parking fee: USD 55 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Ocean Tower Hilton Grand Vacations Hotel Waikoloa
Ocean Tower Hilton Grand Vacations Hotel
Ocean Tower Hilton Grand Vacations Waikoloa
Ocean Tower Hilton Vacations
Ocean Tower by Hilton Grand Vacations
Hilton Grand Vacations Club Ocean Tower Waikoloa Village Hotel

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 181 out of 559 reviews
5 - Excellent 32%
Rating 4 - Good. 129 out of 559 reviews
4 - Good 23%
Rating 3 - Okay. 108 out of 559 reviews
3 - Okay 19%
Rating 2 - Poor. 82 out of 559 reviews
2 - Poor 15%
Rating 1 - Terrible. 59 out of 559 reviews
1 - Terrible 11%

3.9/5

Cleanliness

3.7/5

Staff & service

3.6/5

Amenities

3.6/5

Property conditions & facilities

3.7/5

Eco-friendliness

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was beautiful, transportation around property was so helpful. Limited eating options for breakfast and Long lines at coffee cafes, I wish there places for evening drinks and entertainment.
Stayed 6 nights in Jun 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was beautiful. I wasn't a fan of the food at the Italian restaurant, that's probably the only part I wasn't real happy with. Room was nice, staff was quick, and the views were amazing.
Stayed 5 nights in Jun 2022

4/5 Good

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has a very well maintained and beautiful property. The staff offer good service depending on who you talk to or ask for service. They clean your room once per stay. The trash you leave outside your door, and it disappears quickly. The restaurants in the hotel have average food and overpriced. There are two shopping centers nearby about 5 miles at most. Each one has a few restaurants, Starbucks, a market etc. The market is fully loaded with merchandise and everything one may need when away from home. The hotel is in one large property made up of 4 hotels and it connected to each other by a tram. The tram is on time and consistently running until 11 pm. Buy your necessities from Walmart in town specially lots of drinking water before you go to the hotel. Two parking’s one valet at $55 per night and self-parking which requires a lot of walk to get to the hotel for $39. The hotel has laundromats at every area with one box of Cheer or tide at $2. The washer is $2.25 and is the dryer. They give free boat rides through property and is a lot of fun.
Stayed 7 nights in Jun 2022

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was pretty, but the rooms looked a little old, like they needed to be maintained. Only a few food options on the property, no room service, no waiters at the pool unless you had a cabana, the boat travel ways had a lot of debris that needed to be skimmed off. There are a lot of birds that stay in the open air atrium in the middle of the hotel during the night and they are extremely loud, no peaceful nights sleep.
Stayed 9 nights in Jun 2022

3/5 Okay

Traveled with family and small children
Liked: Cleanliness, staff & service
Loved the pools. My kids didn’t want to leave the pools. They had a blast! Having everything so far was the biggest down fall. I suggest that they put at least one restaurant in each tower and coffee places. And to stay open a lot longer. I really disliked having to always get on the tram and travel to the other side of the resort to grab some food. Each tower needs a couple restaurants. Maybe alittle more to do during the day too. Since the hotel is so far out from anything you don’t want to leave your hotel for anything so having more all around would be amazing!
Stayed 8 nights in Jun 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is so much to do here. The dolphins and turtles up close are out of this world. Very kind staff.
Stayed 5 nights in Jun 2022

3/5 Okay

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Room was old and dated, beds were uncomfortable, check in at 4pm and room was not ready. The tram was a pain the… and only had two dining options. The parking also was horrible.
Stayed 5 nights in Jun 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place for snorkeling and summer vacations
Stayed 4 nights in Jun 2022

2/5 Poor

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Front receptionist/service check-in the girl went from nice to rude in a split second. My child and arrived late and everything was closed, we had no water, I simply asked where the water and she said, unless I was a higher-rated diamond member she wasn’t going to give me bottled water.(I thought back to the days when I was) I said okay, but where can get some bottled water for my son and I? She said I can fill up my water bottle at the water station over there, nodding her head in a direction of anywhere in a huge resort I am not familiar with. I told her I didn’t have a water bottle, so where can I get one? She looked at me like I was crazy and said rudely to me, “ I don’t understand what you are asking?” What can I put my water in if I don’t have anything to put the water in? She became loud, as though I was deaf and slow, and spoke to me like I was a child repeating to me that the water station were again, over in some place over my shoulder where I could not see. It was very awkward as there were a few other guests looking on. I again said, is there a cup by the water station? She said, no. It was AWFUL. She was rude, mean, and I was sent to every floor to find a vending machine that contained water on the complete other side of building on the 4th floor in the middle of the night so myself and my child could have water. Insane! So disappointed in the lack of kindness and empathy customer service at Hilton is. My prior stay, Hyatt Regency Waikiki was exceptional.
Stayed 1 night in Jun 2022

3/5 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was very little food options for vegetarians.
Stayed 4 nights in Jun 2022