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Get an overview of this hotelLuxury aparthotel with 3 restaurants and full-service spa


Situated in the business district, this luxury aparthotel is within 2 mi (3 km) of My Dinh National Stadium, The Garden Shopping Center, and Indochina Plaza Ha Noi. Keangnam Hanoi Landmark Tower and Vietnam National Convention Center are also within 3 mi (5 km).

Property Features

3 restaurants, a full-service spa, and an outdoor pool are available at this aparthotel. Self parking is free. Other amenities include 4 bars/lounges, a 24-hour fitness center, and 4 coffee shops/cafés.

Room Amenities

All 135 soundproofed apartments feature WiFi and iPod docks. Guests can enjoy deep soaking tubs, and other standard amenities include kitchens with refrigerators and microwaves.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Crowne Plaza West Hanoi Residences features an outdoor pool and a sauna. Dining is available at one of the aparthotel's 3 restaurants and guests can grab coffee at one of the 4 coffee shops/cafés. The property also has a snack bar/deli. Guests can unwind with a drink at one of aparthotel's 4 bars/lounges. A computer station is located on site and high-speed wired and wireless Internet access is available for a surcharge.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. Event facilities measuring 9688 square feet (900 square meters) include conference space. This luxury aparthotel also offers a 24-hour fitness center, spa services, and a library. Onsite self parking is complimentary.

Crowne Plaza West Hanoi Residences has designated areas for smoking.

  • Number of buildings/towers - 1 
  • Breakfast available (surcharge) 
  • Number of restaurants - 3 
  • ATM/banking 
  • 24-hour front desk 
  • Number of bars/lounges - 4 
  • Barbecue grill(s) 
  • Coffee/tea in common areas 
  • Number of coffee shops/cafes - 4 
  • Free newspapers in lobby 
  • Conference space 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • 24-hour fitness facilities 
  • Full-service spa 
  • Gift shops or newsstand 
  • Designated smoking areas 
  • Grocery/convenience store 
  • Tours/ticket assistance 
  • WiFi (surcharge) 
  • Wired (high-speed) Internet access - surcharge 
  • Computer station 
  • Total number of rooms - 135 
  • Laundry facilities 
  • Library 
  • Number of floors - 19 
  • Spa treatment room(s) 
  • Meeting rooms 7 
  • Multilingual staff 
  • Garden 
  • Terrace 
  • Picnic area 
  • Luggage storage 
  • Pool sun loungers 
  • Snack bar/deli 
  • Free self parking 
  • Conference space size (feet) - 9688 
  • Conference space size (meters) - 900 
  • Year Built 2011 
  • Area shuttle (surcharge) 
  • Shopping on site 
  • Spa services on site 
  • Steam room 
  • Business center 
  • Television in common areas 
  • Wedding services 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Porter/bellhop 
  • Safe-deposit box at front desk 
  • Sauna 
  • Outdoor pool 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Separate living room  
  • Soundproofed rooms  
  • Kitchen  
  • Grocery/convenience store  
  • Snack bar/deli  
  • Laundry facilities  
  • Playground on site  
  • Washer/dryer  
  • Refrigerator  
  • Microwave  
  • DVD player  


Available in all rooms: Wireless internet access ( VND 470000 per day ), Wired internet access ( VND 470000 per night )

Available in some public areas: Wireless internet access ( VND 470000 per night ), Wired high-speed internet ( VND 470000 per night )


Free self parking

Room Amenities

  • Separate living room 
  • Wired high-speed Internet access (surcharge) 
  • Refrigerator 
  • Separate sitting area 
  • Premium TV channels 
  • DVD player 
  • Soundproofed rooms 
  • In-room climate control (air conditioning) 
  • Free weekday newspaper 
  • Air conditioning 
  • Phone 
  • Free local calls 
  • Free long-distance calls 
  • Free international calls 
  • Microwave 
  • Kitchen 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Free toiletries 
  • Slippers 
  • Separate bathtub and shower 
  • Deep soaking bathtub 
  • In-room safe (surcharge) 
  • Minibar 
  • Coffee/tea maker 
  • Washer/dryer 
  • Dishwasher 
  • Cookware, dishware, and utensils 
  • WiFi (surcharge) 
  • iPod docking station 
  • Hair dryer 
  • Bathrobes 
  • Room service (24 hours) 
  • Pillow menu 
  • LCD TV 
  • Rollaway/extra beds (surcharge) 
  • Separate bedroom 
  • Heating 
  • Iron/ironing board 
  • Desk 
  • Satellite TV service 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.

Lackah - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Barista - Onsite lobby lounge. Happy hour is offered. Open daily.

The Library - Overlooking the pool and garden, this tapas bar serves breakfast, lunch, and dinner. Open daily.

Late night fare is available from 24-hour room service.

Nearby Things to Do

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site 

Spa Services

The onsite spa has 11 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, Thai massages, and massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

  • Hot stone massage 
  • Swedish massage 
  • Steam room in spa 
  • Thai massage 
  • Number of treatment rooms 11 
  • Couples treatment rooms 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Sauna in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 


To make special requests for accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility 
  • Accessible bathroom 
  • Roll-in shower 

Hotel Policies


Minimum check-in age is 18


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 1 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 1031415.00 per day.


  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Only service animals are allowed

24-hour check-in

No cribs (infant beds) available


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: VND 470000 for adults and VND 235000 for children (approximately)
  • Fee for in-room wireless Internet: VND 470000 per day (rates may vary)
  • Fee for in-room high-speed Internet (wired): VND 470000 per night (rates may vary)
  • Fee for wireless Internet in public areas: VND 470000 per night (rates may vary)
  • Fee for high-speed Internet (wired) in public areas: VND 470000 per night (rates may vary)
  • An early check-in fee will be charged
  • A late check-out fee will be charged
  • Rollaway bed fee: VND 1031415.00 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Crowne Plaza Hanoi West
  • Crowne Plaza Residences
  • Crowne Plaza Residences Aparthotel Hanoi West
  • Crowne Plaza West Hanoi Residences

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation. Up to 5 children 1 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

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