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Outdoor pool, sun loungers
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Minibar, desk, laptop workspace, soundproofing

Guest reviews

4.0/5 Very Good
11 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air Conditioning
  • Spa
  • Restaurant


Explore the area

Popular LocationMy Dinh National Stadium15 min walk
Popular LocationAON Hanoi Landmark Tower8 min drive
Popular LocationThe Garden Shopping Center9 min drive
AirportHanoi (HAN-Noi Bai Intl.)42 min drive

Choose dates to view prices

  • Studio, 1 King Bed, Non Smoking

    Room amenities

    • 431 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsStudio, 1 King Bed, Non Smoking
  • Apartment, 2 Bedrooms, Non Smoking

    Room amenities

    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsApartment, 2 Bedrooms, Non Smoking
  • Apartment, 1 Bedroom, Non Smoking (Study)

    Room amenities

    • City view
    • Sleeps 3
    • 1 Double Bed OR 1 King Bed
    More detailsApartment, 1 Bedroom, Non Smoking (Study)
  • Suite, 3 Bedrooms, Non Smoking

    Room amenities

    • City view
    • Sleeps 6
    • 3 Twin Beds
    More detailsSuite, 3 Bedrooms, Non Smoking
  • Suite, 1 Bedroom, Non Smoking

    Room amenities

    • City view
    • Sleeps 2
    • 1 Double Bed OR 1 King Bed
    More detailsSuite, 1 Bedroom, Non Smoking
  • Suite, 4 Bedrooms, Non Smoking (Penthouse)

    Room amenities

    • City view
    • Sleeps 8
    • 4 Twin Beds
    More detailsSuite, 4 Bedrooms, Non Smoking (Penthouse)
  • Standard Room

    Room amenities

    • City view
    • Sleeps 2
    • 1 Twin Bed
    More detailsStandard Room

About this area


Located in Hanoi, Crowne Plaza West Hanoi Residences is connected to a shopping center. Vietnam Museum of Ethnology and Ho Chi Minh Museum are cultural highlights, and travelers looking to shop may want to visit Lotte Center Hanoi and Dong Xuan Market. Check out an event or a game at My Dinh National Stadium, and consider making time for Bao Son Paradise Park, a top attraction not to be missed. Spend some time exploring the area's activities, including outlet shopping. Our guests appreciate the hotel's location for the sightseeing.

Visit our Hanoi travel guide
Popular Location

What's nearby

  • My Dinh National Stadium - 15 min walk
  • AON Hanoi Landmark Tower - 8 min drive
  • The Garden Shopping Center - 9 min drive
  • Vietnam National Convention Center - 11 min drive
  • Vietnam Museum of Ethnology - 12 min drive

Getting around

  • Hanoi Railway Station - 9 min drive
  • Noi Bai Intl. Airport (HAN) - 42 min drive


  • Lackah — 1 min walk
  • Barista — 1 min walk

About this property

Crowne Plaza West Hanoi Residences

5-star luxury hotel connected to the convention center in Mỹ Đình
2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar. All 131 soundproofed rooms feature WiFi and iPod docks. Guests can enjoy deep soaking tubs, and other standard amenities include kitchens with refrigerators and microwaves.
Crowne Plaza West Hanoi Residences offers 131 accommodations with iPod docking stations and washers/dryers. Accommodations offer separate living rooms. A pillow menu is available. LCD televisions come with premium satellite channels and DVD players. Accommodations at this 5-star hotel have kitchens with refrigerators, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include minibars and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Lotus spa has 12 treatment rooms and outdoor treatment areas. Services include hot stone massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Property amenities


Available in all rooms: WiFi (VND 0.01 per day), Wired Internet (surcharge)
Available in some public areas: Free WiFi

Parking and transportation

Free self parking

Food and drink

Buffet breakfast available for a fee daily 6 AM–10:30 AM: VND 485000 for adults and VND 240000 for children
2 restaurants and 1 coffee shop/café
2 bars/lounges and 1 poolside bar
24-hour room service
Coffee/tea in common area(s)

Things to do

24-hour fitness center
Full-service spa
Outdoor pool

Family friendly

Dry cleaning service
DVD player
Grocery/convenience store
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Separate living room
Snack bar/deli
Soundproofed rooms


ATM/banking services
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Grocery/convenience store

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken


Business services

Business center
Computer station
Meeting rooms
Conference space (9688 square feet)


BBQ grill(s)
Picnic area
Pool sun loungers


12 treatment rooms
Body scrubs
Body treatments
Body wraps
Massage - hot stone
Massage - Swedish
Massage - Thai
Massage/treatment rooms
Outdoor treatment areas
Spa open daily
Spa tub
Steam room


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible parking


Designated smoking areas
TV in lobby

Room amenities


Air conditioning (climate-controlled)
Pillow menu
Rollaway/extra beds (surcharge)


Deep soaking bathtub
Free toiletries
Hair dryer
Separate bathtub and shower


DVD player
iPod dock
Premium channels
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water


Free international calls
Free local calls
Free long-distance calls
Free newspapers (weekdays)
Iron/ironing board
Laptop-friendly workspace
Safe (surcharge)
Separate living room
Separate sitting area
Turndown service
Washer and dryer



Check-in time starts at 3:00 PM
Early check-in subject to availability
Express check-in
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 5 children stay free when using existing bedding
Rollaway/extra beds are available for VND 1031415.0 per day
Cribs (infant beds) are not available

Property payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: VND 485000 for adults and VND 240000 for children (approximately)
  • Fee for in-room wireless Internet: VND 0.01 per day (rates may vary)
  • Fee for in-room wired Internet: VND 0.01 per night (rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee
  • Rollaway bed fee: VND 1031415.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Crowne Plaza Hanoi West
Crowne Plaza Residences
Crowne Plaza Residences Aparthotel Hanoi West
Crowne Plaza West Hanoi Residences
Crowne Plaza West Hanoi Residences Aparthotel
Crowne Plaza Residences Aparthotel
Crowne Plaza West Hanoi Residences Hotel
Crowne Plaza West Hanoi Residences Hanoi
Crowne Plaza West Hanoi Residences Hotel Hanoi

Frequently asked questions

Can I cancel my reservation for free at Crowne Plaza West Hanoi Residences and receive a full refund?
Yes, Crowne Plaza West Hanoi Residences offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza West Hanoi Residences cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Crowne Plaza West Hanoi Residences?
As of Jul 6, 2020, prices found for a 1-night stay for 2 adults at Crowne Plaza West Hanoi Residences on Jul 7, 2020 start from $99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Crowne Plaza West Hanoi Residences have a pool?
Yes, this property has an outdoor pool.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Self parking is free at this property.
What time is check-in at this hotel?
Check-in begins at 3:00 PM. A fee applies for early check-in (subject to availability).
What time is check-out at this property?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Where is this property located?
Located in Mỹ Đình, this luxury hotel is 0.8 mi (1.3 km) from My Dinh National Stadium and within 3 mi (5 km) of The Garden Shopping Center and Vietnam National Convention Center. Bao Son Paradise Park and Ho Chi Minh Mausoleum are also within 6 mi (10 km).

Guest reviews

Overall score and ratings for Crowne Plaza West Hanoi Residences

Very Good
5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel

The service is marvellous from checkin to checkout. The hotel breakfast offers a wide range of choice and very tasty.

Stayed 2 nights in Sep 2019


  • Liked: Staff & service
  • Disliked: Cleanliness, room comfort

Good people but very bad smoking smell in the room, though it is non smoking floor, non smoking room.

Stayed 2 nights in Aug 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

the property is excellent except for the location which is far from downtown Hanoi.

Stayed 4 nights in Jan 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities

This hotel was most appreciated after an awful experience with our first hotel. Very spacious, clean 2 bedroom in the residences. Staff were very helpful & we were given complimentary fruit after a minor issue with the washing machine. We celebrated my husbands birthday while there & the staff remembered in the morning & left a surprise cake in the room to come back too. It’s a half hour from the Old Quarter by taxi which is ok if peak hour morning & afternoon is avoided. While out of the way a bit, going by the standard of our first hotel in the old quarter which was awful, it was absolutely worth it. We spent most days on tours in & around Ha Noi so didn’t explore the area around the hotel at all. Evening meals we were so tired, having a good in room dining means was very much appreciated!

Stayed 4 nights in Dec 2018

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown plaza Hanoi.

Great hotel. Got everything you need. Pool, sauna, steam etc. Hotel recommend a great local Korean bab restaurant buk buk. Had a wonderful meal there and a great stay in the hotel.

Stayed 2 nights in Dec 2018